Possibilities Achieved – “Unifying Campus Community and Services” Presenters: Gary Ham, Chief Information Officer, SunGard/Collegis Janice Forsstrom, VP Admin & Finance, North Shore Community College

Introduction u Purpose of this Presentation: To share four years’ experience in developing and extending services through an integrated Campus Portal (Luminis), particularly services that NSCC integrated to provide overall community value and return on investment. Our unified digital campus is delivering improved accessibility, customer service, and community.

Topics of Discussion/Agenda u Background info – Project History & Timeline u Portal Integration Elements u Live Portal Demo u Measurements - tracking efficiency and effectiveness u Cultural changes and organizational impact u Future strategies u Discussion and Questions

Background Information u One of 15 public Community Colleges in Massachusetts – 4 campus locations n 6690 credit students (3900 FTE) n non-credit students n 100+ programs of study u Career & Liberal Arts Transfer u Technical Training n 130 Full-time faculty n Approximately 400 adjunct faculty u Recent Awards n Center for Digital Government 2004 Best of the Web – 1 st place (tie with Lehigh University) n MIT / Accenture 2004 – 1 st Place Higher Education Technology Innovator

Strategic Direction

Project History and Timeline – First 2 yrs.

Project History and Timeline – yrs. 3-4

Portal Integration Elements u SCT Banner 6.x u SCT Luminis 3.2 – integrated iplanet , calendar & Groups u SCT Self-Service for faculty and student u Blackboard 6.x u Touchnet Payment Gateway n Credit Card Payment n Recently implemented e-check payment u Internally Developed Systems n Personal Web Server n Intranet u Content Mgmt. tools integrated with NSCC Public Web Site u Many Paperless processes

Portal Integration Elements

Newer services and extension of portal u Intranet/Administrative toolsets: n Internally written Room Reservation System that communicates with SCT Banner system n Paperless Federal Work Study program n Paperless Media Request and Production Request n Dynamic FAQ Tool n Publication (content management) tools that dynamically update the NSCC public web site n Personal Web Space with wysiwig web based tools n Luminis open LDAP used for wireless security authentication u Continued Uportal Channel Development

Live Portal demo

Measurements for Tracking Efficiency, Effectiveness and Overall Value u Provides consistent interface to all systems u Usage: n Online services utilization, Unique logins n Online course growth & enrollments u Satisfaction surveys u Return on investment – tracked in detail u Cultural (soft but can be used as measurement) u College community wants more and more services u Communication Enhancements

Utilization Rates

ROI Tangibles u Online Web Admissions – 30+ per day u Web Recruit - 100% electronic – 5000 collected prospects u Online registrations 82%+ 7 semesters in a row – Online payment u Returning students register earlier u Student schedules no longer mailed u FA awards and book vouchers through portal u Non-credit student services integrated into portal u Faculty obtain class rosters, schedules and enter grades online as Standard Operating Procedure u Significantly reduced postal mail due to communication enhancements through portal, , & web services u Advising - Online Degree Audit available to students u Integrated and more efficient LMS support u Dynamic account generations (no manual account maint.) with single sign on u In-house 24 x 7 services and consolidated helpdesk u Access course resource areas - available for all courses u Automated distribution lists available for all courses u Personal Web Space – used to support curriculum and course resource areas u Intranet with many online services and paperless processes

Investment and Return u In house support and self-service savings (FY02-04) $741,875 u Less Campus Portal, Web Service, and Academic Support costs (FY02-04) -$589,783 u Net Return on Investment $152,092

Cultural Changes and Organizational Impact u Initial successes and ease of use enhanced users’ belief that change was possible u Significant # of online student and faculty services widely used and accepted u Increase in technology adoption and reduced phobia u Advising n Pre-requisites n Degree Audit n Generated interest leading to discussions of possible cyber advising strategy

Cultural Changes and Organizational Impact u Higher level of critical thinking n More function & process oriented n Student Enrollment Centers n Combined STFS and FA u Creative ideas constantly being discussed on further unifying and enhancing communications u Assisted in breaking down silos u Increased cross functional thinking and consideration u Creative ideas for enhancing electronic communications

Futures u Implement SCT Self-Service Advancement and Finance u Further develop web-based toolsets similar to the Media Request and Room Reservation System. u Implement Digital Imaging (Live April 05) u Implement SCT workflow to automate communication tasks to portal users u Integrate Banner access exclusively via the portal – (tested and ready to roll out) u Further expand use of Group tools. u Integrate more Library resources. u Increase services within the portal to assist with online advising and career services

Summary u Ease of use leading to High utilization rates and adoption was a key factor in our successes to date u Project was designed to provide an integrated building path for enhancing communication (academic and administrative), instructional support and redesigning services u Initial goals of the project were met with out-of-the-box software and integration solutions u Additional value achieved with extended integration to internally developed systems and applications. u Data collected from surveys, usage rates, requests from users for additional services and overall satisfaction has proven its value as a good business model for NSCC

Questions & Answers Resources for this presentation are n This PowerPoint presentation n Portal interactive overview n ROI / VOI spreadsheet Overview & documentation of portal Implementation Contacts: Gary Ham, CIO Jan Forsstrom, VP of Admin & Finance