1. North Shore Community College One of 15 Public Community Colleges in MA 4 campus locations –4000 FTE –2500+ non-credit –80+ prog. of study Career,LA,Transfer Technical Training 130 Full-time faculty Approx. 400 adjunct One of 15 Public Community Colleges in MA 4 campus locations –4000 FTE –2500+ non-credit –80+ prog. of study Career,LA,Transfer Technical Training 130 Full-time faculty Approx. 400 adjunct

2. Recent Awards “1 st Place Best of the Web” - Center for Digital Government 2004 (tied with Lehigh) MIT / Accenture 2004 – 1 st Place -“Higher Ed. Technology Innovator of the year” Regional Paragon Award for Online Services, Silver (2006) NCMPR - National Council for Marketing & Public Relations National Paragon Award for Online Services, Bronze(2006), NCMPR Medallion Award for Website, Silver (2005) NCMPR “1 st Place Best of the Web” - Center for Digital Government 2004 (tied with Lehigh) MIT / Accenture 2004 – 1 st Place -“Higher Ed. Technology Innovator of the year” Regional Paragon Award for Online Services, Silver (2006) NCMPR - National Council for Marketing & Public Relations National Paragon Award for Online Services, Bronze(2006), NCMPR Medallion Award for Website, Silver (2005) NCMPR

3. What We Wanted Year 1 (99 - 2000) Increase communications among all constituents Advising - remove barriers & highlight the benefits 24 x 7 access to teaching and learning services Cure inefficiencies, automate and streamline processes, and reduce back-office support Enhance support and service for students / faculty Integrated email and learning mgmt. system Acceptance of Web as the way we deliver services Increase communications among all constituents Advising - remove barriers & highlight the benefits 24 x 7 access to teaching and learning services Cure inefficiencies, automate and streamline processes, and reduce back-office support Enhance support and service for students / faculty Integrated email and learning mgmt. system Acceptance of Web as the way we deliver services

4. What We Have @ 2006 Electronic communications: –Prospect and follow up –Targeted messaging via email and portal –Course resource areas for every course –Dynamic email distribution lists for all courses –Many paperless processes and content mgmt. tools Disparate services between campuses now equalized Integrated online teaching and learning available 24x7 Dramatically improved student and admin services Increased enrollment and retention Identified Return on Investment and Value (3 yr. return) A community connected through a unified digital campus Flexible, adaptable and scalable system for future needs Elevated reputation – known for technology and service Electronic communications: –Prospect and follow up –Targeted messaging via email and portal –Course resource areas for every course –Dynamic email distribution lists for all courses –Many paperless processes and content mgmt. tools Disparate services between campuses now equalized Integrated online teaching and learning available 24x7 Dramatically improved student and admin services Increased enrollment and retention Identified Return on Investment and Value (3 yr. return) A community connected through a unified digital campus Flexible, adaptable and scalable system for future needs Elevated reputation – known for technology and service

5. Investments Include: All Hardware All Software Third party software – LMS, Touchnet, etc. All Maintenance Security & Monitoring All Training All IS Staff time Investments Include: All Hardware All Software Third party software – LMS, Touchnet, etc. All Maintenance Security & Monitoring All Training All IS Staff time Return on Investment/Value Summary FY2001 FY2002 FY2003 FY2004 FY2005 Fiscal Year Timeline 100K 200k 300k 400k 500k 600k 700k 800k 900k 1 million 1.1 million 1.2 million Return/Cost Avoidance Investments = $1,098,000 = $ 933,400 Net Return 164,600

6. Cultural & Organizational Changes Higher level of critical thinking –More customer service, function & process based –Student Enrollment Centers Combined STFS and FA Creative ideas consistently discussed and implemented to further enhance communications Assisted in breaking down departmental silos Increased cross functional thinking and impact Online Services are embedded into culture Higher level of critical thinking –More customer service, function & process based –Student Enrollment Centers Combined STFS and FA Creative ideas consistently discussed and implemented to further enhance communications Assisted in breaking down departmental silos Increased cross functional thinking and impact Online Services are embedded into culture

7. Service Technologies Learning & Teaching Technologies Business & Communication Technologies UDC Portal Unified Digital Campus – Vision

8. No integration Difficult to administer Not Scalable Disparate Logins Harder for users Less Effective No integration Difficult to administer Not Scalable Disparate Logins Harder for users Less Effective If NSCC Had not Adopted Unified Strategy Email Intranet LMS Student/Faculty Services Other Apps

9. 1.Easier Administration 2.Scalable 3.Consistent Interface 4.Single Sign On 5.Ease of use 6.Maximize effectiveness. 1.Easier Administration 2.Scalable 3.Consistent Interface 4.Single Sign On 5.Ease of use 6.Maximize effectiveness. NSCC With Unified Strategy Other Apps Intranet LMS Student/Faculty Services Email UDC Luminis Portal

10. Utilization Rates & Overall Satisfaction 31,000 activated accounts 10,000 Unique users monthly 2000-4000 unique logins daily, 6000 weekly –95% of credit registrations online –6798 of 6910 fall credit students use the system –347 of 349 adjunct faculty use system More than 80% of students rate online services excellent or good in surveys 31,000 activated accounts 10,000 Unique users monthly 2000-4000 unique logins daily, 6000 weekly –95% of credit registrations online –6798 of 6910 fall credit students use the system –347 of 349 adjunct faculty use system More than 80% of students rate online services excellent or good in surveys

11. Flexibility for future Ease of use leading to High utilization rates and adoption is a key factor in our successes Provided Integrated building path for enhancing communication (academic and administrative), instructional support and redesigning services Additional value from extended integration to internally developed systems and applications. Data collected from surveys, usage rates, additional services requests and overall satisfaction proved its value as a good business and customer service model for NSCC Flexibility for future Ease of use leading to High utilization rates and adoption is a key factor in our successes Provided Integrated building path for enhancing communication (academic and administrative), instructional support and redesigning services Additional value from extended integration to internally developed systems and applications. Data collected from surveys, usage rates, additional services requests and overall satisfaction proved its value as a good business and customer service model for NSCC Summary

12. Q&A Resources http://myweb.northshore.edu/users/gham/league2006/ NSCC Portal Interactive Overview (10 minutes) ROI worksheet Student Satisfaction Survey(s) Contacts: Janice Forsstrom, VP Administration/CFO jforsstr@northshore.edu Gary Ham, CIO gham@northshore.edu