1. Evaluation Code PLPLUM535 Tuesday, 8:30 -10 a.m. March 30, 2004 “The Evolution of a Digital Campus” Presented by: Gary Ham (CIO) North Shore Community College Janice Forsstrom (CFO) North Shore Community College

2. Evaluation code PLPLUM535 Session Rules of Etiquette  Please turn off your cell phone/pager  If you must leave the session early, please do so as discreetly as possible  Please avoid side conversation during the session Thank you for your cooperation!

3. Evaluation code PLPLUM535 Introduction  This presentation will provide information about North Shore Community College’s extension of online services all integrated into the Luminis portal. The more recent generation of online services and toolsets will be discussed and demonstrated.  After this session you will be able to:  Better understand the extended benefits of a fully integrated single sign-on portal environment.  Identify potential areas for measuring outcomes and return on your investment.  Better understand how paperless processes can be integrated into the Luminis portal with content management tools and custom developed toolsets

4. Evaluation code PLPLUM535 Topics of Discussion/Agenda Slide  Background / Strategic Direction – Why the portal?  Guiding Principles and objectives  Implementation, Timeline and Teams  Available Core Services and Recent Additions  Online Demonstration  Measuring Results  Tangible & Intangible, Utilization, Net Return  Future Directions  Q & A

5. Evaluation code PLPLUM535 North Shore Background  One of 15 public Community Colleges in Massachusetts – 4 campus locations  6400 credit students (3500 FTE)  2500+ non-credit students  100+ programs of study  Career & Liberal Arts Transfer  Technical Training

6. Evaluation code PLPLUM535 Strategic Direction

7. Evaluation code PLPLUM535 Portal Model Admin Apps Process/Wkflow Infrastructure ` People Typical IS Model Web Admin Apps Email Instruct Apps Admin Apps Content Mgmt.

8. Evaluation code PLPLUM535 Guiding Principles What goals reflected or supported the core mission of our college?  Increase accessibility for all constituents – reduce barriers  Increase communication across the campuses and departments – between faculty and students, etc.  Improve customer service  Increase the use of technology in the classroom  Increase efficiencies and effectiveness  Maximize technology investments to properly meet goals within the strategic plan

9. Evaluation code PLPLUM535 What We Wanted (Spring 2000)  Integrated Email and Learning Mgmt. System  Provide better learning resources, faculty and student services - acceptance of Web as the way we deliver services  24 x 7 access to teaching and learning services  Cure inefficiencies and streamline processes  Cure the inefficient registration process  Automate processes  Reduce mailing costs  Reduce back-office support  Redefine outdated policies  Advising - remove the barrier & highlight the benefits

10. Evaluation code PLPLUM535 Challenges  Develop the campus portal to support a student-centered teaching/learning environment.  Integrate disparate systems into single-sign on campus portal including email, online course management system, computer- based tutorial system, college intranet, content management system for public Web site, SCT Web for Student and SCT Web for Faculty and Advisors module.  Gain support of all stakeholders for the project to ensure implementation success. Use stakeholder support to promote use of the portal and assure high usage rates.  Generate quantifiable cost savings for the College before the end of the two-year implementation phase.  Eliminate arena-style registrations and provide better customer service to our students.  Improve communication between faculty, staff, and students by providing a common forum that would be accessible from all four of our campuses.

11. Evaluation code PLPLUM535 Timeline  Planning & consensus building (November 1999- Mar. 2000)  Roll out portal with Web faculty & student – pilot testing (Fall 2000)  Payment Gateway (March 2001)  LMS & Course tutorial Integration (May 2001)  Develop Content Management Tools for Academic Department pages; Program of Study Sheets and Course Schedules available on Web (Sept. 2001)  Online degree audit with what-if scenarios; New web site (60%+) dynamic (August 2002)  NSCC Intranet via Campus Portal (August 2002)  Portal content management toolset incorporation  Implement Paperless Federal Work Study System  Implement Room reservation system  Implementation of generic web space “myWeb” accounts for all faculty, students, and staff (Dec 2002)  Implement Media Request Form and management toolset; 100% electronic recruitment process established (August 2003)

12. Evaluation code PLPLUM535 Implementation - IS Resources  CIO (Collegis) – major focus 40% of time year 1  15 - 20% of time currently  Director of Administrative Tech. (Collegis) – 20% of time year 1  10-15% of time now  Programmer Developer / Analyst - 400+ hours year 1  Now 80% of FTE position  Data Base Administrator (70+ hours)  Required for ongoing upgrades  Web Administrator - 50+ hours year 1  Upgrades and basic maintenance (10% of FTE)  Trainer (60+ hours)  Not really required after basic rollout – use tutorials / viewlets, etc.  A lot of basic hand holding by IS department (Ongoing)

13. Evaluation code PLPLUM535 Team Structure Executive support and governance  Pipeline Advisory Team (PAT)  Functional Team (Web student and faculty)  Technical team Note: More recently we need a team to focus on information placement within the portal

14. Evaluation code PLPLUM535 Student / Faculty Core Services Student Services  Single Sign-On  Web Services:  Registration, payment, FA  Transcripts, grades, schedules, degree evaluation, etc.  Access LMS  Email, Calendar & Groups  Dynamic Accounts & Self-activation  Targeted Announcements  Personal Web space with toolsets  Course Resource Areas for Every Class:  Threaded discussion  Class chat  Class links Faculty Services  Single Sign-On  Web Services:  Advising information  Enter grades, schedules, class lists  Access LMS  Email, Calendar & Groups  Dynamic Accounts & Self-activation  Targeted Announcements  Personal Web space with toolsets  Course Resource Areas for every class:  Threaded discussion  Class chat  Editable area for class links  Automatic email distribution lists

15. Evaluation code PLPLUM535 Newer Services Intranet development and expansion Informational areas for all departments New administrative toolsets: Internally written Room Reservation System that communicates with SCT Banner system Paperless Federal Work Study program Paperless Media Request process Publication (content management) tools that dynamically update the NSCC public web site Personal Web Space with wysiwig web based tools developed for all faculty, staff and students Uportal Channel Development – with Luminis

16. Evaluation code PLPLUM535 Online Demo of Portal Services (15 minutes)

17. Evaluation code PLPLUM535 Measuring Results  Usage  Online services utilization  Unique logins, online course growth & enrollments  Satisfaction surveys  Return on investment – tracked in detail  Cultural (soft but can be used as measurement)  Pace survey  College community wants more and more services  Communication Enhancements

18. Evaluation code PLPLUM535 Usage Rates

19. Evaluation code PLPLUM535 ROI Tangibles  Online Web Admissions – 30+ per day  Web Recruit - 100% electronic - new initiative  Online registrations 82%+ 5 semesters in a row – Online payment  Returning students are registering earlier  Student schedules no longer mailed – FA awards through portal  Non-credit student services integrated into portal  Faculty obtain class rosters, schedules and enter grades online as SOP  Significantly reduced postal mail due to communication enhancements through portal, email, & web services  Advising - Online Degree Audit available to students  Integrated and more efficient LMS support  Dynamic account generations (no manual account maint.) with single sign on  In-house 24 x 7 services and consolidated helpdesk  Access to course resource areas with automated email distribution lists  Personal Web Space – used to support curriculum

20. Evaluation code PLPLUM535 Investment & Return  In house support and self-service savings (FY02-04) $741,875  Less Campus Portal, Web Service, and Academic Support costs (FY02-04) -$589,783  Net Return on Investment $152,092

21. Evaluation code PLPLUM535 Intangibles College culture has changed and expects better service Student satisfaction has increased Increased efficiencies and effectiveness Scalable base for additional services Increased adoption of technology by faculty Communication is continually increasing

22. Evaluation code PLPLUM535 Immediate Future (<12 mos.)  Further development of web-based toolsets similar to the Media Request Database and Room Reservation System.  Implementation of a digital imaging system with our Banner system.  Implement a workflow system within our Banner system to automate communication tasks to users through the portal environment. Numerous departments and processes can take advantage of an integrated workflow solution between our ERP system and our campus portal.

23. Evaluation code PLPLUM535 Immediate Future (<12 mos.) (Continued)  Integrating Banner access into the portal is planned for this year.  To further expand the capabilities of the portal environment there will be a focus on making use of existing Group tools.  Integrating more Library resources will be investigated and achieved were possible. We currently have several Library resources integrated including a seamless login into LexisNexis.  Part of a recently awarded Title III grant involves advising. We plan to increase the services within the portal to provide an online advising system as well as provide a system for career services that would be supported by an E-portfolio system.  Lastly make hope scholarship information available via the portal.

24. Evaluation code PLPLUM535 Summary Ease of use that led to High utilization rates and adoption was a key factor in our successes to date Project was designed to provide an integrated building path for enhancing communication (academic and administrative), instructional support and redesigning services Data collected from surveys, usage rates, requests from users for additional services and overall satisfaction has proved its value as a good business model for NSCC

25. Evaluation code PLPLUM535 Questions and Answers

26. Evaluation code PLPLUM535 Thank You! Resources: http://pyramid.northshore.edu Overview and documentation of our portal implementation http://myweb.northshore.edu/users/gham/summit2004  This PowerPoint presentation  Portal interactive overview  ROI spreadsheet Presenter(s) Gary Ham gham@northshore.edugham@northshore.edu Janice Forsstrom jforsstr@northshore.edu Please fill out the Evaluation Form Evaluation Code PLPLUM535

27. Evaluation code PLPLUM535 SCT, the SCT logo, Banner, PowerCAMPUS, Campus Pipeline, SCT Plus, SCT Matrix, SCT PocketRecruiter, and Luminis are trademarks or registered trademarks of Systems & Computer Technology Corp. Any other trademarks, service marks, or trade names referenced herein are the property of their respective owners. Copyright © 2003 Systems & Computer Technology Corp. All rights reserved.