GroupMinder & Client Base  Interfaces with ClientBase via Live Connect.  Client profiles are passed from CB into GM for purpose of making reservations.  Reservation details can then be passed back to CB for invoicing by TBO.  We’re not your ordinary Live Connect partner.

What is GroupMinder? A web-based group tour management and reservation system with extensive functionality designed to meet the unique needs of group travel providers

Why GroupMinder?  Groups are one of the best profit opportunities remaining in the travel industry.  With the GroupMinder tool, you can start doing groups, or expand your group business.

GroupMinder’s three components allow access from anywhere…  GMbasic - Functions as the core of the system, allowing your agents to input and manage customer, vendor and reservations data  GMweb - Allows your customers to independently book travel packages from your web site  Extranet - Allows third party (partner agency) access to selected areas of your system

Here’s what one of our clients said….. “Thank goodness I have my trips in GroupMinder. Since I move around to different offices and am constantly on the road, having the reservation available from any internet computer is great. If you have outside sales people – this is a great benefit for you.” --Wendy Knaub’s Travel & Cruise Shoppe, Lewisberry, PA

Three things GroupMinder can do for you  1 - Centralize Inventory Control  2 - Maximize Operational Efficiency  3 - Enhance Agency Image

1 - Centralize Inventory Control How do you manage inventory?  Do your trips include several different choices and optional items, all of which require separate inventory tracking and reporting?  Does your company have multiple points of sale, including in-house agents, branch offices or home-based agents?  Is your in-house inventory system a white board, three-ring binder, or excel document?

GroupMinder Inventory Solution  Simultaneously tracks inventory from all points of sale  Maintains inventory control for all package components  Displays real-time product availability throughout the booking process

Package Inventory

Transport Inventory

Room Inventory

Misc. Items Inventory

Inventory Report  Summarizes inventory of all package components  Displays bookings in progress

2 - Maximize Operational Efficiency How efficient is your operation?  Are you bogged down by your current process for taking and managing reservations?  Do you sometimes lose track of customer payments and changes?  Would you like to increase group business without increasing staff?

Are you bogged down by your current process for taking & managing reservations? GroupMinder features:  An easy-to-use booking system with prompts and drop-down menus that help to minimize input errors  Tracking of multiple trip components and payments  Immediate updating of all reports  Online credit card processing  A Web-booking option that allows customers to make their own reservations

Do you sometimes lose track of customer payments and changes? With GroupMinder:  Entering customer payments and changes is fast and easy.  The reservation is automatically updated to reflect changes and additional payments.  An updated confirmation reflecting all changes can be ed instantly.  The audit feature provides the ability to further document changes.

Would you like to increase group business without increasing staff? Here’s what one of our clients said… “Using GroupMinder has allowed us to increase our group business. In the past, we turned down many groups because we weren’t confident that our staff could handle the increased workload and at the same time maintain good customer service. GroupMinder solved our problem!” - AAA Ohio Auto Club, 40 branch offices

3 - Enhance Agency Image What Image do you currently portray?  Do your customers perceive your office operation as organized and efficient ?  …..and also your on-site operation?  Are your customers able to make real time, on- line reservations for your group tours?

Do your customers perceive your office operation as organized and efficient? For example….When a customer calls regarding an existing reservation, do you have their booking detail at your fingertips? GroupMinder offers…  Quick and easy reservation retrieval  Access to detailed reservation information on a single screen  Ability to make requested changes quickly and easily  Ability to instantly generate and updated confirmations …all resulting in increased customer confidence

Do your customers & vendors perceive your on-site operation as organized and efficient? For example…Are you confident that your vendors and on-site tour director have the accurate and up-to-date information needed for a smooth-running trip?  With GroupMinder, you can be assured that all last-minute changes have been captured and everyone involved in managing your trip has accurate information.  If you have access to the internet on-site, you can log into GroupMinder to view or update reservations and reports --- right on the spot.

Are your customers able to make on-line reservations for your group tours?  Industry surveys show that each year the number of people booking travel on-line increases.  Today’s customers have come to expect the convenience of booking travel online  Because of the cost, this technology has been mostly the domain of large companies

But now….with GroupMinder…. this technology is available to your company – large or small – at an affordable price GroupMinder’s easy payment plans:  Pay-As-You-Go (per person transactional)  Monthly Plan  Unlimited Usage Plan

A few post scripts….. Other GroupMinder features include:  Customer Database  Marketing System  Reports  Vendor Files

Customer Database  Detailed client information including multiple addresses and phone numbers  Personal data such as birthdays & anniversaries  Credit Card information  Personal preferences  Travel interests  Trip History

Marketing System  Interfaces with the client database to do targeted electronic and print mailings based on:  Travel interests  Organization affiliations  Destination interests  Travel history

Reports  More than forty reports included  All have multiple selection and sort options  All reports can be viewed online or printed  Multiple report formats including excel, pdf and text file

Vendor Files  Detailed vendor and individual contact information  Interaction log to track communication with vendors  Product history for each vendor including type, date, quantity, cost and commission

Vision for GroupMinder  One suite of group travel management products Accessible by any web enabled device  Integration: GDS, accounting and other applications  Enhancements: flex-date and series departure events; cruise GUI’s  Localization: language, currency, dates, addresses  Meeting and incentive-specific product development (MeetingMinder)

GroupMinder… You’ll spend less time on Paperwork & More time on Sales Group Travel Technologies 310 S. Burrowes Street State College, PA Phone: Web site: