Copyright © 2008 Allyn & Bacon Interviews in Business Settings 9 CHAPTER Chapter Objectives This Multimedia product and its contents are protected under copyright law. The following are prohibited by law: Any public performance or display, including transmission of any image over a network; Preparation of any derivative work, including the extraction, in whole or in part, of any images; Any rental, lease, or lending of the program. 1.Understand role/responsibilities of interviewer and interviewee during an employment interview. 2.Prepare for and participate in employment interviews. 3.Understand importance of appraisal interviews. 4.Conduct an effective appraisal interview. 5.Describe the elements of a disciplinary interview. 6.Describe the purposes/types of media interviews.

Copyright © 2008 Allyn & Bacon Employment Interviews: The Interviewer’s Role, Responsibilities, and Strategies

Copyright © 2008 Allyn & Bacon Goal Setting Select best person from applicant pool. Sell candidates on their value to the organization.

Copyright © 2008 Allyn & Bacon Situational Knowledge Developing Job Specifications  Bona Fide Occupational Qualifications (BFOQs): Concrete requirements of a job (e.g., experience, education, skills). Advertising the Position  Most effective: Networking, providing internships, and using employee referrals. Reviewing Résumés  Helps to screen out 90% of all job candidates.

Copyright © 2008 Allyn & Bacon Communication Competence DoDon’t Warm up the interviewee. Elicit information about candidate’s qualifications, interest in company, and personal characteristics (relevant to job) Be direct yet conversational. Conform to all legal requirements. Hint at the “correct” answer. Ask yes/no or leading questions. Ask for information that is available on the candidate’s application, cover letter, or résumé.

Copyright © 2008 Allyn & Bacon Anxiety Management Creating a Comfortable Atmosphere  Select a welcoming/comfortable location.  Introduce yourself, smile, sustain eye contact, shake hands, and actively listen. Sequencing Questions  Plan questions in a sequence that accomplishes a specific goal. Closing the Interview  Ask for questions, summarize main issues, reestablish rapport.

Copyright © 2008 Allyn & Bacon

Employment Interviews: The Interviewee’s Role, Responsibilities, and Strategies

Copyright © 2008 Allyn & Bacon Goal Setting of Interviewees Typical goals: Getting the job offer and a good salary. Both are dependent on situational knowledge: what to do before, during, and after interviews.

Copyright © 2008 Allyn & Bacon Situational Knowledge Developing a Personal Biography  Education, job experience, activities, hobbies, interests, special skills. Researching the Company  Placement offices, on-campus recruiter presentations, brokerage offices, company’s website/PR department, present/past employees. Preparing a Résumé and Cover Letter

Copyright © 2008 Allyn & Bacon résumé Preparation DoDon’t Be honest. Prepare a flawless résumé. Be concise. Limit: 1-2 pages. Use headings. Use action verbs. Proofread. Tailor for each job. Use personal pronouns. Use unusual fonts, italics, underling, shadows, or borders. Use excessive abbreviations/acronyms. Include personal information. Disclose religion/political orientation (unless job related). Forget the cover letter

Copyright © 2008 Allyn & Bacon Communication Competence Dress appropriately. Prepare to ask and answer questions. Listen and utilize nonverbal communication skills. Handle discriminatory questions with politeness. Judge the success of the interview process. Follow up after the interview.

Copyright © 2008 Allyn & Bacon Preparing for Your Interview Be prepared to answer 4 general questions:  Why are you here?  What can you do for us?  What kind of person are you?  How much will you cost us?

Copyright © 2008 Allyn & Bacon Anxiety Management Be Prepared  Rehearse answers to probable questions. Prepare Questions.  What do you want to know about the job/company? Practice Self-Confidence  Concentrate on your positive qualities.  What assets can you bring to the company?

Copyright © 2008 Allyn & Bacon Other Types of Interviews

Copyright © 2008 Allyn & Bacon Appraisal Interview Used to evaluate employees’ performances over a certain period of time, generally specified by company policy. Types of feedback given:  Corrective Feedback: Attempts to alter negative or inappropriate behavior.  Supportive Feedback: Encourages desirable behavior.

Copyright © 2008 Allyn & Bacon Disciplinary Interviews Notify the employee Review the employee’s side of the story Institute disciplinary action  Explain the purpose of the discipline  Document the incident and the interview

Copyright © 2008 Allyn & Bacon Types of Media Interviews In-Person Press Interview  When representatives from a press organization make personal contact, request an interview, and pose questions about a topic of interest. Mediated Press Interviews  Conducted through mass communication devices such as cameras and microphones and linked by satellite or teleconferencing. Talk Shows  Planned well in advance and sometimes broadcast several days after it is taped.