1. Communication Embracing Difference Fourth Edition Chapter 8
Dunn and Goodnight
Chapter 8
Interviewing
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2. Components of the Interview... People
Interviewer
the party who asks the questions
Interviewee
the responding party
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3. Components of the Interview... Questions
Open Questions
Nonrestrictive questions are designed to give the respondent latitude in formulating an answer. Helpful in interviews and focus groups.
Closed questions are designed to elicit specific feedback (i.e., yes/ no questions). Helpful in surveys or polls.
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4. Components of the Interview... Questions
Primary Questions
Introduce a major area of discussion to be guided by the interviewer
Secondary questions gain additional information to clarify and expand on the primary question.
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5. Components of the Interview... Questions
Neutral Questions
Questions that reveal nothing of the interviewer’s biases, preferences, or expectations.
Leading questions are designed to move the interview in a specific direction, i.e., “Don’t you agree that....”
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6. Organizing the Interview... The Opening
Function is to establish rapport and to clarify the purpose
General questions may be asked to relax the interviewee
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7. Organizing the Interview... The Body
Types of organizational structures:
1. Highly Scheduled
2. Moderately Scheduled
3. Nonscheduled
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8. Organizing the Interview... The Closing
End on a positive note
Reinforce the positive climate created in the opening
Allow interviewee to ask questions
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9. Types of Interviews... Informational Interview
Determine facts about a specific topic
Excellent support material for your speeches
Preparing for an interview:
Develop the object
Research the topic
Plan the interview questions
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10. Types of Interviews... Employment Interview
For an employer, the purpose is to uncover information about potential employees
For an applicant, it is to learn more about the position and persuade the employer to hire him or her
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11. Preparing for an Interview
Self-Assessment
List your capabilities and talents
Ask yourself
Why am I interested in this position?
How important is my work to me?
Do I have the background for this job?
Could I grow in this position?
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12. Preparing for an Interview
Resume
A listing of qualifications for a particular position
You should update every six months
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13. Preparing for an Interview
Company Research
Finding out all you can about a company will help you be better informed at the time of the interview
Utilize campus resource, such as the Career Services office
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14. Preparing for an Interview
Interviewer
Come prepared to ask pertinent questions about the company
Practice answering questions based on the qualifications listed on your resume
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15. Improving Interviewing Skills...
Listening
Listen closely to detect the exact nature of the interview questions
Listen to the interviewer’s responses to answers in order to gauge how well we are doing in the session
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16. Improving Interviewing Skills...
Ethics
One objective during an interview is to project an honest picture of ourselves
Represent skills accurately
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17. Improving Interviewing Skills...
Language
Answering questions with direct, precise language communications both knowledge and confidence
Being prepared to provide direct, concrete explanations communicates our self-assurance
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18. Improving Interviewing Skills...
Nonverbal Communication
Indicates our confidence
Maintain direct eye contact
Use nonverbal to support our verbal messages
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19. Improving Interviewing Skills...
Ask Questions
Ask at least two questions to show you are prepared and interested in the position
Will illustrate you’ve taken the time to research the company
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