Customer Acquisition

Short-Term Goal: 20+ customer points (1 st 30 days) Acquire 5 or more qualifying customer points - Become a QTT (Qualified Team Trainer) Acquire 15 or more customer points - Become an ETL (Executive Team Leader) Long-Term Goal: 60+ customer points Allows you to maximize Compensation Plan Customer Acquisition

1.Yourself 2.Prospects who do not become IBOs 3.Referrals & Everyone Else – Warm Market Initially new IBOs should focus on Customer Sources 1 and 2 Customer Sources

1.Yourself 2.Prospects who do not become IBOs 3.Referrals & Everyone Else – Warm Market Approach referrals and everyone else after you gain knowledge, experience and confidence Customer Sources

1.Yourself 2.Prospects who do not become IBOs 3.Referrals & Everyone Else – Warm Market Customer Sources

1.Creates knowledge & belief for you in the services 2.Teaches you the customer sign-up process 3.Provides you all the necessary tools 4.You set a good example We recommend you become your own customer! Customer Source 1: Yourself

Digital Phone Service Wireless Energy Merchant Services DigitalTalk Express ® Local & Long Distance Home Security & Automation Preferred Services Customer Source 1: Yourself

1.Yourself 2.Prospects who do not become IBOs 3.Referrals & Everyone Else – Warm Market Customer Sources

Start building your team by inviting your contacts to view the ACN presentations available to you If after viewing the ACN presentation one of your prospects chooses not to become an IBO, ask them to support you by trying all of the services you are offering or at least one of the services Just imagine how many customers you can acquire over time with these sources Prospects who do not become ACN Independent Business Owners Customer Source 2

Keys to Success Enthusiasm Urgency Rely on your relationship Use the favor approach Prospects who do not become ACN Independent Business Owners Customer Source 2

Customer Approach FAVOR HELP TRY People will become your customer quicker to support you than if you try selling them on the services

1.Yourself 2.Prospects who do not become IBOs 3.Referrals & Everyone Else – Warm Market *Focus on this source after you gain knowledge, experience and confidence *Always ask for referrals from all of your customers Customer Sources

CORE SERVICES – PREFERRED – LIFE OF THE CUSTOMER RESIDUALS NON-CORE SERVICES – PREFERRED – LIFE OF THE CONTRACT RESIDUALS YBA PREFERRED TOOL United States Over $3,000 month

Primary Services for Qualification Digital Phone ServiceLocal Long DistanceFlash Wireless Xoom EnergyTV Service

ACN Digital Phone Service U.S.

ACN Local & Long Distance Traditional Landline Service Uses existing home wiring and telephone equipment – no expensive equipment to buy! Comfort and reliability of network stability Rates and package prices often lower than the competition and no contract Simple transition from current provider to ACN – no interruption in service! (if they have DSL internet make sure to separate their accounts) U.S.

Freedom of Choice with Flash Wireless Choice of two outstanding reliable nationwide networks! Flash Wireless Affordable monthly rate plans Low international calling rates Online orders or Phone orders Flash Wireless (s) Choice of: No Contract Plan 2 Year Contract Plan Bring Your Own Device Nationwide Coverage Flash Wireless Choice of: No Contract Plan Bring Your Own Device Nationwide Coverage

DIRECTV Phone Orders Preferred DISH Network Phone Orders Only TV through top providers offers customers a variety of programming options, pricing and plans – all with the latest in HD and DVR equipment! U.S. Television Services U.S.

Energy – Natural Gas and Electricity Through the power of deregulation, ACN is putting energy services in your control with the option to choose who provides your service! More Options Price Certainty Same Reliable Service California Connecticut Delaware Illinois Indiana Kentucky Maine Maryland Massachusetts Michigan New Hampshire New Jersey New York Ohio Pennsylvania Rhode Island Texas Virginia Who Do You Know In...

Understand the Power of a Cause Based Mission of Americans said if given the opportunity would buy service with social benefit of Americans would tell friends & family about a company with a social benefit 88% 84%

Video Available on Your ACN Storefront

Customer Survey

I’m working with a company that offers services that most people use everyday, like your Home Phone, Mobile Phone and your Gas & Electricity. However, when you use one of our services, your helping support a Charity that focuses on feeding children in need. Customer Acquisition Script

Customer Survey Script Follow the script from your trainer Thoughts... *Words NOT to use: *Switch *Change *Sell *If they are in contract you don’t need to get the details of the service. Call them back towards the end of their contract and get the information then. *Don’t sell them right there even if you know you can save them money, just get the information. Reminder: If they don’t become a customer today there’s always tomorrow! Build your long-term customer database!

Customer Acquisition Approach 1.Use the Customer Acquisition Script 2.Speak with Urgency & Enthusiasm 3.Sort Red Apples Sign Them Up Green Apples Follow the Script Brown Apples Move On

How to Handle Brown Apples Think like Big Business & Don’t Get Emotional Not everyone is going to say YES Don’t get upset Understand we SORT - NOT SELL SW / SW / SW NEXT “NO” today / “YES” in the future WHY people say “NO” Have Fun

When you refer 5 people who become customers of the same service, you can receive your same residential service free! This further helps our mission to feed 1 million children this year! Strive for 5 For IBOs & Customers U.S. and Canada

ACN Strive For 5 for Customers Digital Phone Local & LD Flash Wireless Refer 5 of each or a combination of ACN Digital Phone Service or Digital Phone Service Bundled with High Speed Internet Customers and your Digital Phone service can be FREE! Refer 5 ACN Local and Long Distance Customers and your Local and Long Distance service can be FREE! Refer 5 Flash Wireless Customers and your Flash Wireless can be FREE! U.S.

All referring customers count towards the IBOs personal customer points and their personal residual commissions IBO receives credit for all referring customers until that customer qualifies for Strive for 5 Strive for 5 for Customers

U.S. Your Residential Gas or Residential Electric Service Can Be FREE IBOs Only

When signing up for service through your ACN Direct Online Store, your Business ID number will automatically carry through How to Order Products: ACN Direct Online Store* * Unless additional order method specified

Customer Survey The RESULTS Of A TEAM Who Is Excellent At Acquiring Customers 1. You will Earn a Higher Residual Income 2. Your Team will Earn a Higher Residual Income 3. Better Recruiters Because of Belief 4. Better Trainers 5. Ultimately More Successful

Now Go Get 60+ Points And Build Billing Revenue RESIDUAL INCOME IS THE REWARD !!!