A Changing Service for a Changing Landscape Our journey to an on demand service Richard Ebdon Business Development manager for Document Supply and Information Services IFLA Document Delivery Satellite Meeting Nancy 2014

A Changing Service for a Changing Landscape Our journey to an on demand service The British Library >Our purpose >Information Services: what we offer The information landscape >Where we’ve come from >The transformation What we’re doing >Mobile online ordering >Integration with the API Where we’re going >A truly on demand service

We make our intellectual heritage accessible to everyone for research, inspiration and enjoyment National library of the UK Serves researchers, business, libraries, education and the general public Preserving From sound recordings to grey literature and the world’s largest patents collection Document Supply Secure e-delivery and ‘just in time’ digitisation enables desktop delivery within 2hrs Collecting Collects under Legal Deposit, plus £14m worth of material per year Public Value Generates £5 for the UK economy for every £1 of government funding Providing Access Onsite via Reading Rooms or online via Document Supply and subject portals. The British Library The world’s knowledge

Information Services A range of services providing a total information solution ServiceWhat it does Document SupplyProvides access to in-copyright content either purchased or licenced via surrogate or loan. British Library Information Services What we offer Document Supply Instant downloads and ‘just in time’ digitisation and delivery within 2hrs Collaborative Storage Based on the UKRR model, support organisational libraries save space but still guarantee access. EthosProvision of PhD theses online through partnership with HE Course packsProvision of course pack (or MOOC) content through partnerships Digitisation Services High quality, secure and competitively priced digitisation services Reading Rooms & study space Provision of study space in London and Boston Spa

The selfie Everyone’s doing it A new perspective on the familiar We looked at ourselves through our customers eyes and saw what needed to change

53 years old 70s heyday Reliable, trusted service But not ready for the world to go digital The transformation 70s leader to digital as default Investment in new technologies Enabling huge improvements in access and price Continuing the tradition of innovation © Nigel Bewley © Quentin Meulepas © tribehut

BL Brand (trust & compliance) A new direction Fundamentally reassessing and redefining our strategy and business models British Library brand Trust, content and copyright compliance British Library brand Trust, content and copyright compliance New technologies New business models and partnerships Continuous Improvement Always listening to customers The foundation The enablers The future

For individuals and smaller organisations Order article by article Pay as you go card payment Online and mobile Integrated The service It’s all about choice without complexity For larger organisations and frequent users Ordering and administrating through LMS or other Library Service provider © Matt Sherberg© Sebastiaan ter Burg

BLDSS Integrated Utilising local customer knowledge to create bespoke experiences

The API delivers flexibility! Modern, updated service, with even more to come Flexible technical infrastructure adaptable to changing customer needs Updated and efficient business processes And the API gives you even more… Adaptable yet robust and reliable machine-to-machine interface Freedom to build a front-end service to using your detailed knowledge of your users’ requirements The full range of new BLDSS benefits integrated into your customers’ workflows

What’s next? Relaunch from January 2015 >Campaign of technical releases, events and communications Expanding the reach of the API >Ask your Library Services provider what they’re doing to make using us easier >ART to be retired in Spring 2017 We’re joining the conversation >Twitter first, followed by experiments with other channels... © Dave Gray

12 Richard Ebdon Thank you Any questions?