APCO Australasia Conference 2011 The Building Blocks of Mission Critical Mobile Data Solutions Brett Abraham General Manager - Sigtec Critical Communications Division

APCO Australasia Conference 2011 What is a Mission Critical Mobile Data Solution? What are the Building Blocks? Requirements of Field Devices Application Integration Features of Communications Networks Robust Managed Messaging Architecture Central Infrastructure Requirements Case Study Summary of Key Considerations Presentation Topics

APCO Australasia Conference 2011 Founded in 1980 providing innovative data signalling solutions on conventional radio networks for Taxi, Transport and Public Safety Sigtec acquired Technisyst in 2007 to become a leading provider of mobile data solutions to the Public Safety market Technisyst became the nucleus of the Critical Communications Division Critical Communications Division operates from Brisbane Office Highly skilled and experienced team focussed on the difficult operational environment of wireless mobile data Proven track record of delivering CRITICAL COMMUNICATIONS Introducing Sigtec

APCO Australasia Conference 2011 Key customers

APCO Australasia Conference 2011 Must Have vs Nice to Have Operational “must haves” Automatic Vehicle Location Job Dispatch & Status Messaging Emergency Duress Operational “nice to haves” Database searches Data Entry Reporting Broadcast Video MOBILE DATA IS “COMPLIMENTARY” TO VOICE RADIO What is a Mission Critical Mobile Data Solution? NARROWBAND BROADBAND = Narrowband vs Broadband

APCO Australasia Conference 2011 Mission Critical means High Availability >99.97% Robust Field Devices Redundant Modems/Networks Overlapping Network Coverage Redundant Hosts and Fixed Links Automatic Failover Disaster Recovery THE SOLUTION IS ONLY AS GOOD AS THE WEAKEST LINK What are the Building Blocks?

APCO Australasia Conference 2011 Must be “fit for purpose” Ruggedised  Shock and Vibration  Temperature and Humidity  Dust and Moisture Sunlight readable displays Future expansion capability Serviceable NO ONE DEVICE MEETS ALL NEEDS Requirements of Field Devices

APCO Australasia Conference 2011 Fixed Devices – Entry Level AVL/DuressDispatch/Status Windows CE Limited Processing Limited Storage Cost effective Integrated Display/CPU

APCO Australasia Conference 2011 Fixed Devices – High Performance Windows 7 Powerful CPU Extensive Storage Extensive I/O DVR capable “future proof”

APCO Australasia Conference 2011 Portable Devices Laptop TabletPDA/Smartphone Flexible deployment Limited Processing Limited Storage Possible loss or theft

APCO Australasia Conference 2011 Hybrid Solutions Laptop mounted at rear of cab Screen & keyboard mounted in front of cab Fixed PC WiFi to portable device

APCO Australasia Conference 2011 Improve the in-vehicle operational environment Aggregation of multiple devices and applications  MDT + Lights/Sirens + SatNav + Voice Radio etc etc Commonality in user interface Reduce cabin clutter Improve cabin safety Simplify maintenance Reduce costs Problem will only increase in time! APPLICATION INTEGRATION DELIVERS END USER BENEFITS In-vehicle Application Integration

APCO Australasia Conference 2011 No one network can deliver! Private networks  Typically narrowband and small coverage footprint  System usage and traffic models are controllable Public networks  Deliver broadband and extensive coverage  Unpredictable usage patterns Mesh networks  Coverage where you want it! COMBINATIONS OF NETWORKS DELIVER ALL NEEDS Features of Communications Networks

APCO Australasia Conference 2011 Layered Communications Networks GPRS Private Network NextG Satellite

APCO Australasia Conference 2011 Message Switch Satellite Multi-Mode Next G Private Multi-Host Multi-Path Multi-Agency Multi-Site Robust Managed Messaging Architecture

APCO Australasia Conference % Data Integrity Message Store and Forward Message Retries Message Priority Handling Multiple Network Connections Network Switching to Business Rules Transaction Logging Encryption options Message Delivery Performance Reporting Managed Messaging Requirements

APCO Australasia Conference 2011 High Availability Hosts (Hard disks, Power supplies, Ethernet) Redundant Host Systems (CAD & Message Switch) Redundant Communications Bearers Redundant WAN Routers Redundant LAN Switches Automatic Failover Planned Failover Disaster Recovery (Remote Site) System Backup & Recovery Processes Central Infrastructure Requirements

APCO Australasia Conference Operational Fleets across whole of State (1,100 vehicles+) Metro Fleet deployed in 2003, Rural Fleets deployed in 2006 Required AVL, Job Dispatch, Status and Duress Managed Messaging Infrastructure (NSW Government) Connections to multiple networks  Private NSW Government Mobitex Network  Telstra NextG and GPRS Networks  Globalstar Satellite Network Disaster Recovery Site Managed Service delivery model through Telstra Ambulance Service NSW Case study

APCO Australasia Conference 2011 Case study

APCO Australasia Conference 2011 Ambulance Service NSW Case study

APCO Australasia Conference 2011 Ambulance Service NSW Upgrade Project commencing Year Telstra Managed Service New generation MDT solution Case study

APCO Australasia Conference 2011 Identify the “must have” operational requirements Ensure solution is flexible and scalable to protect investment No single field device meets all needs Seek to aggregate devices and applications in vehicle No single wireless network meets needs The solution is only as good as the weakest link Systems integration is the key component to success Managed Service Delivery vs traditional “Build and Operate” Single point of responsibility Service Level Assurances delivers real outcomes Summary of Key Considerations

APCO Australasia Conference 2011 Brett Abraham General Manager - Sigtec Critical Communications Division Thank you