... And you actually want to “go live” with that? Dorothy Tudor TCC Ltd Project Challenge 2010

...and you actually want to “go live” with that? How can: Project Management - PRINCE2 Agile - DSDM Atern Service Management - ITIL ... work together ... To enable on time delivery and implementation of the right products, which are also supportable and acceptable to Service Management

Dorothy Tudor Technical Director, TCC Ltd Agile Project Leader Practitioner/Examiner DSDM Atern Coach/Practitioner/Trainer/Examiner Certified Agile Scrum Master ITIL Accredited Service Manager PRINCE2 Project Manager PRINCE2 Accredited Practitioner/Trainer

Who are TCC? Founded 1981 Methods for Business Change Business Analysis, Agile Approaches DSDM Atern, SCRUM, PRINCE2, ITIL Accredited Facilitators www.tcc-net.com

...and you actually want to “go live” with that? Agenda: What is PRINCE2? What is ITIL? What is DSDM Atern? How can they work together?

Subsequent delivery stage(s) What is PRINCE2? Controlling a Stage Managing Product Delivery Directing a Project SB CP IP SU Directing Managing Delivering Pre-project Initiation stage Subsequent delivery stage(s) Final delivery stage Key SU = Starting up a Project IP = Initiating a Project SB = Managing a Stage Boundary CP = Closing a Project Diagram ©Crown Copyright 2009 Reproduced under license from OGC ... Brings a robust, mature framework for business -focused project control

The DSDM Atern Lifecycle Feasibility Feasibility ... Brings a robust, mature Agile framework for on-time, on budget business focused delivery

On time, on budget with DSDM Atern Traditional Approaches DSDM Atern Fixed Fixed Features Cost Time Quality? Cost Time Quality Features M S C W Variable Variable

Operations Management Applications Management ITIL for IT Service Management CUSTOMER SUPPLIER SERVICE STRATEGY Strategy Service Request or Incident Requirements SLAs SERVICE DESIGN Change Advisory Board SERVICE OPERATION Authorized changes RFCs contract Service Desk Operations Management Mind the Gap!! Existing Services & SLAs Design for new / changed service New Services & SLAs Applications Management Technical Management Service Knowledge Management System (SKMS) SERVICE TRANSITION SDP = Service design Package STP = Service Transition Package Service Portfolio Service Pipeline Service Catalogue Retired Services Know- ledge ... Brings a robust, mature Service management framework Built, tested, deployed new / changed service Metrics and feedback Metrics and feedback CONTINUAL SERVICE IMPROVEMENT

Why Change? Organisations must succeed in 2 areas: Running current operations (“business as usual”) Changing current operations to survive or compete Projects are the means of introducing change. Prince2 Manual 2009

So what’s the problem, introducing Change? Not what the customer wanted Takes too long Not tested Disrupts BAU I hate change! Not on time and budget Not supportable Not expected

So what’s the problem, introducing Change?

ITIL® Version 3 Foundation Syllabus 4.2 ITIL Processes and The Project Lifecycle SERVICE STRATEGY SERVICE DESIGN SERVICE TRANSITION SERVICE OPERATION LIFECYCLE PHASE SERVICE STRATEGY Strategy Generation Financial Management Service Portfolio Mgt Demand Management SERVICE DESIGN Service Catalogue Management Service Level Management Capacity Management Availability Management Service Continuity Management Information Security Management Supplier Management SERVICE TRANSITION Transition Planning & Support Change Management Service Asset & Configuration Management Release & Deployment Management Service Validation & Testing Evaluation Knowledge Management SERVICE OPERATION Event Management Incident Management Request Fulfilment Problem Management Access Management CONTINUAL SERVICE IMPROVEMENT Service Measurement Service Reporting Service Improvement Not only are processes cross-functional in the organisation, they are also cross-phase in the lifecycle. info@itilplus.co.uk

THE PROJECT Service Strategy Service Design Service Operation Service Design Package (including functional and non-functional requirements) Service Strategy Business Requirements Service Design Service Transition Package (Release) Service Operation Service Transition DESIGN, BUILD, TEST, DELIVER THE PROJECT Continual Service Improvement

So what’s the solution?

ITIL® Version 3 Foundation Syllabus 4.2 Stakeholders in a Project BUSINESS STRATEGY BUSINESS DEPARTMENTS CUSTOMERS CONTINUAL SERVICE IMPROVE -MENT SERVICE OPERATION SERVICE TRANSITION SERVICE DESIGN SERVICE STRATEGY The Project Not only are processes cross-functional in the organisation, they are also cross-phase in the lifecycle. info@itilplus.co.uk

Project Management Team Roles Corporate or programme management Project Board User Groups Supplier Groups Senior User(s) Executive Senior Supplier(s) Change Authority Business, User and Supplier Project Assurance Project Manager Project Support Team Manager

DSDM Atern Team Structure Roles, Skills and Team Structures (C) DSDM Consortium 2007 ATERN S0 intro ATERN S3 roles skills 18 18

DSDM Atern Project Level Roles Roles, Skills and Team Structures (C) DSDM Consortium 2007 ATERN S0 intro ATERN S3 roles skills 19 19

Project Management Team Roles Corporate or programme management Project Board User Groups Supplier Groups Senior User(s) Executive Senior Supplier(s) ITIL USER Input from: Bus. Relationship Operation Service Desk Problem Mgt ITIL SUPPLIER Input from: Service Level Change SA & Configuration Capacity Availability Service Continuity Security Release Business, User and Supplier Project Assurance Change Authority Project Manager Project Support Team Manager

DSDM Atern Team Structure Roles, Skills and Team Structures (C) DSDM Consortium 2007 ATERN S0 intro ATERN S3 roles skills 21 21

Solution Development Team Roles DSDM ATERN DSDM ATERN Roles, Skills and Team Structures (C) DSDM Consortium 2007 ATERN S0 intro ATERN S3 roles skills 22 22

The Solution Development Team Systems Integrator (Release Manager) (Service Transition) PRINCE2 Team Manager Service Design (Business Analyst) Operations Co-ordinator (Service Desk) Solution Tester (Service Transition) Service Desk are also customers Service Operation has developers ... + Specialists: Capacity, Availability, Security, IT Service Continuity

A PRINCE2, DSDM Atern and ITIL Road Map Project Mandate A PRINCE2, DSDM Atern and ITIL Road Map SU IP CONTROLLING A STAGE & MANAGING PRODUCT DELIVERY Benefits Review SERVICE STRATEGY SB SB HIGH LEVEL DESIGN SB CP DETAILED SERVICE DESIGN Feasibility Post- Project Pre- DSDM Atern Agile ... incremental ... SERVICE TRANSITION / EARLY LIFE SUPPORT SERVICE TRANSITION Release Planning SERVICE TRANSITION / EARLY LIFE SUPPORT SERVICE TRANSITION / EARLY LIFE SUPPORT SERVICE TRANSITION / EARLY LIFE SUPPORT SERVICE OPERATION CONTINUAL SERVICE IMPROVEMENT Pilot or Warranty Period 1 Pilot or Warranty Period 2 Pilot or Warranty Period 3 Project Brief and Approach P.I.D. High Level Reqts Release 3 Release 1 Release 2 Full Live Working Detailed Requirements

So What’s the Result? If you use PRINCE2, DSDM Atern and ITIL together ... Your plan will look different Your roles will look different However: The project delivers when expected Service Management know about it, they’ve shaped it The customers like it – they’ve shaped it too No shocks, no surprises! So: your project will work better your end result will be better and you won’t get Service management saying “...and you want to go live with THAT?”