1. Bridging the Gap between ITIL V2 and ITIL V3
ITIL V3 Foundation Bridge
Key Principles, Models and Concepts
Bridging the Gap between ITIL V2 and ITIL V3
Roc Paez
HP Education
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.

2. ITIL V3 Foundation Bridge
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation for IT Service Management
Concepts, Processes, Roles and Functions
Key Principles, Models and Concepts
Agree
&
Define
V2 Processes
Service Level Management
Financial Management
Service Desk
Incident Management
Problem Management
Configuration Management
Support
&
Restore
Plan
&
Improve
Change Management
Release Management
Service Level Management
Service Desk
Capacity Management
Capacity Management
Incident Management
Availability Management
Availability Management
Problem Management
Financial Management
Release
&
Control
IT Service Continuity Management
IT Service Continuity Management
Configuration Management
Change Management
Release Management
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.

3. ITIL V3 Foundation Bridge
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation Bridge
Concepts, Processes, Roles and Functions
Key Principles, Models and Concepts
Agree
&
Define
Service Measurement
Continual Service Improvement
Service Level Management
Service Reporting
Service Level Management
Financial Management
Service Improvement
Service Catalog Management
Service Design
Availability Management
Capacity Management
Service Operation
IT Service Continuity Management
Service Strategy
Supplier Management
Information Security Management
Support
&
Restore
Plan
&
Improve
Service Transition
Financial Management
Demand Management
Event Management
Service Portfolio Management
Incident Management
Service Desk
Capacity Management
Request Fulfillment
Incident Management
Problem Management
Availability Management
Transition Planning & Support
Access Management
Problem Management
IT Service Continuity Management
Change Management
Release
&
Control
Service Desk
Configuration Management
Technical Management
Release Management
IT Operations Management
Service Validation & Testing
Applications Management
Evaluation
Configuration Management
Knowledge Management
Change Management
Release Management
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.

4. ITIL V3 Foundation Bridge
Key Principles, Models and Concepts
Aimed at the CIO
Consideration of sourcing strategies
Financial management significantly enhanced
Portfolio Management
Many new methods, and activities
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.

5. ITIL V3 Foundation Bridge
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation Bridge
Concepts, Processes, Roles and Functions
Key Principles, Models and Concepts
Continual Service Improvement
Service Design
Service Operation
Service Strategy
Service Transition
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.

6. ITIL V3 Foundation Bridge
Key Principles, Models and Concepts
Aimed at development AND operations
Much new material not covered in V2
Includes many of the V2 Service Delivery Processes
Service Catalog Management
Service Level
Management
Supplier
Service
Portfolio
Availability
IT Service
Continuity
Capacity
Information
Security
Service Catalog
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.

7. ITIL V3 Foundation Bridge
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation Bridge
Concepts, Processes, Roles and Functions
Key Principles, Models and Concepts
Continual Service Improvement
Service Design
Service Operation
Service Strategy
Service Transition
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.

8. ITIL V3 Foundation Bridge
Key Principles, Models and Concepts
Updated change, release and configuration management
Knowledge Management
Testing and Evaluation
Data and Information
Information
Integration Layer
Knowledge Processing Layer
Presentation Layer
CMDB2
CMDB1
DML1
KEDB
Service Knowledge Management System
Integrated CMDB
DML2
Service Knowledge base
CMIS
AMIS
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.

9. ITIL V3 Foundation Bridge
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation Bridge
Concepts, Processes, Roles and Functions
Key Principles, Models and Concepts
Continual Service Improvement
Service Design
Service Operation
Service Strategy
Service Transition
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.

10. ITIL V3 Foundation Bridge
Key Principles, Models and Concepts
Includes much of Infrastructure Management book
Incident and Problem Management
New processes and functions
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.

11. ITIL V3 Foundation Bridge
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation Bridge
Concepts, Processes, Roles and Functions
Key Principles, Models and Concepts
Continual Service Improvement
Service Design
Service Operation
Service Strategy
Service Transition
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.

12. ITIL V3 Foundation Bridge
Key Principles, Models and Concepts
Measurement and improvement
Lots of new content
Some things from v2 Service Level Management and v2 Planning to Implement
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.

13. ITIL V3 Foundation Bridge
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation for IT Service Management
ITIL V3 Foundation Bridge
Concepts, Processes, Roles and Functions
Key Principles, Models and Concepts
Continual Service Improvement
Service Design
Service Operation
Service Strategy
Service Transition
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.
HE785S B.00 – © 2007 Hewlett-Packard Development Company, L.P.
HF421S A.00 – © 2007 Hewlett-Packard Development Company, L.P.