{ Information Technology Services South Puget Sound Community College Joint Administrative Committee - December 2014

 To provide and manage the technology to support the mission and core themes of South Puget Sound Community College  To continuously assess and improve the quality of IT services offered  To provide guidance in planning for effective and strategic use of emerging technologies  To provide excellent customer service through consistency, reliability and accessibility IT Services Mission

Infrastructure Architecture Data Center Operations, Systems Administration, Database Management, Storage – local and cloud System Backups Infrastructure Architecture Data Center Operations, Systems Administration, Database Management, Storage – local and cloud System Backups Network Optimization - Wired and Wireless Telecom Systems and Voice over IP Project Management – Capital Projects Network Optimization - Wired and Wireless Telecom Systems and Voice over IP Project Management – Capital Projects IT Services Organization I T Strategy Client Services Application Services Managed IT Services Infrastructure Services - Systems

 Sekar Thiagarajan – Director  Steve Bowker – Assistant Director, Security and System Administration  Eric Greiff – System Administration, Server Administration  Alanna Gehr – Telecom, Networking, Project Management  Auto Carr – Networking, Telecom, System Administration  Paul Greer – Networking, Desktop Support Systems

Enterprise Solutions Content Management and Portals Website Application Management Project Management - Software Enterprise Solutions Content Management and Portals Website Application Management Project Management - Software Network Optimization - Wired and Wireless Telecom Systems and Voice over IP Project Management – Capital Projects Network Optimization - Wired and Wireless Telecom Systems and Voice over IP Project Management – Capital Projects Infrastructure Architecture Data Center Operations, Systems Administration, Database Management, Storage – local and cloud System Backups Infrastructure Architecture Data Center Operations, Systems Administration, Database Management, Storage – local and cloud System Backups I T Strategy Client Services Application Services Managed IT Services Infrastructure Services IT Services Organization – Application Support

 Doug Marsh – Developer  Darren Brewster – Developer  Missy Yates – Project Management Application Development and Support

Application & Web Development – It takes a Team!

Enterprise Solutions Content Management and Portals Website Application Management Project Management - Software Enterprise Solutions Content Management and Portals Website Application Management Project Management - Software Network Optimization - Wired and Wireless Telecom Systems and Voice over IP Project Management – Capital Projects Network Optimization - Wired and Wireless Telecom Systems and Voice over IP Project Management – Capital Projects Infrastructure Architecture Data Center Operations, Systems Administration, Database Management, Storage – local and cloud System Backups Infrastructure Architecture Data Center Operations, Systems Administration, Database Management, Storage – local and cloud System Backups Help Desk Desktop Support Services including Classroom A/V Image Management Customer Services Help Desk Desktop Support Services including Classroom A/V Image Management Customer Services I T Strategy Client Services Application Services Managed IT Services Infrastructure Services IT Services Organization

 Carl Milton – Manager  Help Desk  James Cook  Chester Baldwin Client Services  Desktop Support  Doug Greer  Jay Thomas  Ted Fabian-Smith  Larry Astrop  Paul Greer …And a cast of interns and hourly employees

Enterprise Solutions Content Management and Portals Website Application Management Project Management - Software Enterprise Solutions Content Management and Portals Website Application Management Project Management - Software Network Optimization - Wired and Wireless Telecom Systems and Voice over IP Project Management – Capital Projects Network Optimization - Wired and Wireless Telecom Systems and Voice over IP Project Management – Capital Projects Infrastructure Architecture Data Center Operations, Systems Administration, Database Management, Storage – local and cloud System Backups Infrastructure Architecture Data Center Operations, Systems Administration, Database Management, Storage – local and cloud System Backups Business Partnerships Planning, Architecture, Security Audits, Business Continuity Staff Development and Organization Business Partnerships Planning, Architecture, Security Audits, Business Continuity Staff Development and Organization I T Strategy Client Services Application Services Managed IT Services Infrastructure Services Help Desk Desktop Support Services, including Classroom A/V Image Management Customer Services IT Services Organization

 Project Management  CTC Link Communication and Coordination  Technology Training  Support for Application Development  Software License Management  Technology Purchasing  Support for Technology Budget & Inventory IT Administration Missy

 IT Governance & Compliance  Continuous Process & Service Improvement  Imagining Growth  Building Partnerships  Re-thinking the Enterprise  How can technology help the College and its constituencies meet their goals?  How can IT Services play a key role in each of the College’s core themes?  How can we stay current with a changing technology field without losing customer focus?  How do we balance the security and integrity of the College’s systems without stifling creativity and innovation? IT Planning and Management Lori & Sekar & Carl & Steve

Continuous Process Improvement

PlanDesign Execute / Implement Assess / Measure Act What you can do to help us to improve: Bring the Problem Work on the Solution together

Lacey Campus – Buildings 1 & 3 What’s Going On?

Bandwidth increased 5X New Storage – 36 TB! New Systems for some Instructional Programs New Point of Sale Systems & Compliance New Anti-Virus Software VPN for Secure Remote Access Building Moves & Construction Infrastructure Podium Upgrades – Management of Classroom A/V New Software to Create and Deploy Images New Inventory Management New Adobe Licensing Improved Project Management & Service Management New Web Development Platform & Applications What Have We Done For You Lately?

Print Management for Students New Library System Tiered Wireless Access Math Lab Concierge Desk in 22 New Home for IT Services New Website (with College Relations) Student Portal… Previews of Coming Attractions

Website Redesign Website Features – Drupal

Previews of Coming Attractions Portal

Your Questions? “We’re IT and we’re here to help!”