1 Facoltà di Economia Corso di Laurea in Economia e Gestione Aziendale Corso di Laurea in Economia e Finanza Pre-Corso Lingua Inglese Business English.

Slides:

Advertisements

Similar presentations

Follow the Samples Act Out Put in Use Data Bank Talking Face to Face

Advertisements

Unit 5 Business Travel.

BUSINESS TELEPHONE.

Telephone Conversation

On the Telephone! On The Telephone.

Making a Phone Call. Vocabulary pay phone public phone cell phone mobile phone.

USING THE TELEPHONE.

USING THE TELEPHONE.

I was born in Edinburgh in When my mum was pregnant with me, she was convinced that I was going to be a boy because I kicked so much...! I have lived.

Telephone Conversation

Successful Telephoning

On the Phone Unit 2. Telling Tales Listening Practice Word Tips Language Focus Role-Play Assignment Warming-up.

1 Facoltà di Economia Corso di Laurea in Economia e Gestione Aziendale Corso di Laurea in Economia e Finanza Pre-Corso Lingua Inglese Business English.

1 Facoltà di Economia Corso di Laurea in Economia e Gestione Aziendale Corso di Laurea in Economia e Finanza Pre-Corso Lingua Inglese Business English.

Phone Calls Level 1.

1 Facoltà di Economia Corso di Laurea in Economia e Gestione Aziendale Corso di Laurea in Economia e Finanza Pre-Corso Lingua Inglese Business English.

1 Facoltà di Economia Corso di Laurea in Economia e Gestione Aziendale Corso di Laurea in Economia e Finanza Pre-Corso Lingua Inglese Business English.

How to make a phone call.

Lesson 4 Making Telephone Calls Business English Conversation & Listening Instructor: Hsin-Hsin Cindy Lee, PhD.

Business Correspondence Communicating over the Telephone.

A Telephone Operator.

I. COMMUNICATION FOCUS (1) Greetings and Introducing 1) Introducing yourself Unit 1 Introduction And Greeting.

TELEPHONE ENGLISH.

৳ Look, I’ve got a leaflet about it.

Vocabulary Link A telephone quiz Match the words with the pictures. 10 Lesson A Telephoning Lesson B Crazy for cell phones Vocabulary Link A telephone.

SPEAKING III. Telephone terms PeopleTypes of phone caller/called partyfixed Operatordesk/desktop phone mobile phone hands-free (in a car) Parts of phoneCalls.

Conversation Lesson 23: Leaving or Taking a Message.

Unit 7 Can I take a message.  Unit Goals Unit Goals  Part 1 Practical Listening & Speaking Part 1 Practical Listening & Speaking  Part 2 Business Speaking.

LESSON 2 TELEPHONE AND APPOINTMENTS 电话和预约. AIMS AND REQUIREMENTS To know how to make local and international calls; To grasp how to make an appointment.

English Lesson 104 On the phone & a date 在电话和日期. English Lesson 104 On the phone & making an appointment 1.Making a phone call 2.Making an appointment.

Telephone English When you answer the phone: Good morning. This is Chengtai Trading Company. May I help you? Good afternoon. This is Dan An Commercial.

Lesson Three How to call and answer? Calling  --Hello. Is Tom in? --May I speak to Tom, please? --Hello. Tom speaking. I’d like to speak to Mary. --Can.

Negotiating a deal (Telephoning) Prof. E. Garbey Savigne, Cert TEB, MA.

To learn the service theoretical knowledge about how to offer a satisfactory service in a hotel ； To learn how to make a call reservation ； To learn how.

A guide for using the telephone

Business Correspondence Communicating over the Telephone.

Office English Lesson 4 Oct. 24, 2012.

Office English Lesson 3 Oct. 17, Telephone etiquette A. Be polite Treat everyone equally Focus on the caller, as a receptionist Be helpful Don’t.

ON THE PHONE Talking on the phone, taking a message. VY_32_INOVACE_13-17.

On the phone In this unit you are going to: take and report telephone messages. make, accept ad refuse invitations. listen for details. read about telephone.

Being All Ears Being All Ears Listen and Decode Listen and Respond Listen and Complete Listen and Judge Listen and Read Listen and Match.

© 2011 wheresjenny.com Role Play –Secretary and client 1 Role play – Secretary and client on phone call.

Making a phone call. Introducing yourself Asking to speak to somebody Asking who the caller is Telling the caller that someone is not available Taking.

On the phone Lesson 10. Can I speak to ……….please? This is …… calling Can I leave a message with you? Hang on a minute Can I take a message? I’ll put.

Phoning about the Science Activity Week. There’s a call for you. You’re just at home, and you answer the telephone. A: Hello. Can I speak to Li Hui? B:

1 English on the air II IIإنجليزي عَ الهوا. 2 Comprehension فـهـم.

Unit 3 Inventors and inventions. Listening on P62: Please read the questions before listening and discuss them in pairs. 1.What function are already included.

MAKING A PHONE CALL. Steps to make a phone call: 1. Opening 2. Telling the aim of telephoning 3. Closing.

The Role of the Customer Who are customers? What is customer service? How does a business benefit from giving good customer service?

FUNCTIONAL ENGLISH SPEAKING ON THE PHONE If you aspire to work in an office and one of your duties is to answer the phone, you have to master these expressions.

Unit 8 Phone Calls. How to make a great first impression over telephone? Smile Be polite, courteous and helpful Learning to Listen Send the professional.

電話 & 電子郵件英語教職員英語講座系列 1 Fall 2011 Andrea S.W. Lin.

LEARNING UNIT 7 (Week 11) Making A Business Telephone Call ENGLISH FOR PROFESSIONAL COMMUNICATION.

Unit 3 On the Phone. objectives answer the phone ask to be connected connect a caller leave messages deal with problem by telephone.

Unit Three On the phone basic skills in - making and receiving telephone, - noting down messages.

《英语视听说（ 3 ）》主持教师：沈翠萍

Taking Phone Call Name of Group 1. Siti Mesaroh. ( ) 2

Phone Conversation.

Hello? Using the telephone

BUSINESS ENGLISH Začetni teČaj.

Competency – 3 Engages in active listening an response appropriately

Answering the phone: Hello? (informal) Thank you for calling Microsoft. Sam speaking. How may I help you? Andrew’s Book Store. How can I help you?

Business Etiquette (uSING phone and Making appointment)

Female: Hello, ABC Company, How can I help you?

Handling Phone Conversation

Telephone English By Joy Yu.

Telephone English.

Presentation transcript:

1 Facoltà di Economia Corso di Laurea in Economia e Gestione Aziendale Corso di Laurea in Economia e Finanza Pre-Corso Lingua Inglese Business English prof.ssa Luisanna Fodde a.a. 2004/2005

Communicative Competences 4. Making a simple phone call Telephone,Mobile, Cellular…..PHONE PHONE BOOTH, CALL BOX, TELEPHONE KIOSK, TELEPHONE BOX PAY PHONE

Communicative Competences 4. Making a simple phone call To make a call using a payphone you can use one of three methods: coins a pre-paid phone card a credit card Lift the phone to listen for a dial tone. After hearing the dial tone, start inputting your change/pressing in your coins. After you have input your change, begin dialing.

Communicative Competences 4. Making a simple phone call BOB: Hello, may I speak to Angela please? SEC:May I ask who's calling? BOB: This is Bob Hall. Bob Hall speaking SEC: I'm sorry, but she's out to lunch right now. BOB: I'll call her after lunch, then, thanks Could I have your telephone number, please? Yes. It's Would you like to leave a message? No. I'll call later Could you spell your name, please? It's …………….. I'll be sure to give her the message. Thank you

Communicative Competences 4. Making a simple phone call SORRY. WRONG NUMBER THE LINE IS ENGAGED. PLEASE TRY LATER I’M AFRAID MR SMITH IS NOT IN AT THE MOMENT. MAY I PUT YOU THROUGH TO HIS SECRETARY? WHAT IS THE SALES MANAGER’S EXTENSION? HOLD THE LINE, PLEASE / JUST A MOMENT, PLEASE. COULD YOU TELL HER I RANG?

6 Communicative Competences 4. Making a simple phone call COULD YOU ASK HIM TO CALL/RING ME BACK? LOCAL CALL INTERNATIONAL CALL LONG DISTANCE CALL WHAT IS LONDON AREA CODE? TO RING SOMEBODY UP TO PICK UP THE PHONE TO HANG UP TO LOOK UP IN THE DIRECTORY TO FIX/MAKE AN APPOINTMENT TO LEAVE A MESSAGE TO TAKE A MESSAGE AN ANSWERING MACHINE A SWITCHBOARD OPERATOR

BUSINESS ENGLISH 4. Jobs in a company Sales Manager - Sales manager wanted in the Melbourne area. Must have 4+ years’ experience in field. Degree required. SR Sales Manager - Senior sales manager wanted in the San Jose area. Must have 10+ years sales experience in marketing. Min bachelor degree required, masters preferred. Receptionist - Receptionist wanted. Must be proficient in Microsoft Office products. Friendly and professional attitude is a must for this company System Administrator - Must have 5+ year experience with a degree in Computer Science. Must be Microsoft certified. Jr. Sales - Junior Sales Staff wanted in the Los Angeles area. Bachelor's degree required.

BUSINESS ENGLISH 4. Jobs in a company Marketing Director Director of Communications Production Manager Chief Executive Officer (CEO) Managing Director Accountant. Chief Accountant Senior Accountant. Junior Accountant Senior Accountant. Junior Accountant

9 Reading Comprehension 5. Before you read:  What do you know about FERRARI?  WHO/WHAT?  WHERE?  WHEN? Skimming:  What is Luca Cordero di Montezemolo’s job/role in Ferrari today?  What other carmaker does Ferrari hold?  Who is the head of the Finance and Control Administration department?

10 Ferrari and Luca Cordero di Montezemolo  Ferrari SpA maintains its 100% holding of Maserati SpA. Ferrari President and CEO, Luca di Montezemolo, has Jean Todt as his Director General. In this role, Jean Todt, obviously, is also responsible for all sporting activities.  Amedeo Felisa will hold the role of Vice Director General with specific responsibility for road-going granturismo cars. G. Coppa will head the Finance and Control Administration department; Francesco Garello, Personnel and Organisation; Antonio Ghini will lead the Department of Communication and Brand Management, with Brand Development and Partners being managed by Antonello Perricone.  Luca Cordero di Montezemolo was born in Bologna on 31st August After graduating in Law from the University of Rome in 1971, he specialised in International Commercial Rights at Colombia University in New York. He began his professional career in the Chiomenti law offices in Rome and at Bergreen & Bergreen in New York. From 1973 to 1977 he was assistant to Enzo Ferrari and Team Manager of the Scuderia Ferrari, winning two World Drivers’ championships in 1975 and 1977 with Niki Lauda. From 1977 to 1981 he took on the role of Director of External Relations for the Fiat group. Between 1981 and 1983 he was named Managing Director of Itedi Spa, the holding company that controls all the editorial activities of Cinzano International Spa and headed team Azzurra, the first Italian entrant in the America’s Cup. From 1986 to 1990 he was Director of the World Cup Organising Committee for Italia ‘90.  Since 1991, Montezemolo has been President and Managing Director of Ferrari Spa and, after Ferrari’s acquisition of Maserati in July 1997, he assumed the same role in Maserati Spa. After the nomination of a new Managing Director, he has continued in the role of President of the House of the Trident.  From May 2004, Luca di Montezemolo took on the important role of the President of the Association of Italian Industrialists (Confindustria) and, very shortly after, in June, President of the FIAT Group.

11 Scanning:  What are the jobs mentioned in the article? Who is in charge of each one?  What is the Vice Director General responsible for?  Where did Luca Cordero di Montezemolo graduate?  What was his first job position?  What was his first professional post at Ferrari?  What is Montezemolo role in FIAT today?

BUSINESS ENGLISH Listening Comprehension What is the name of the restaurant? What is the purpose of this telephone conversation? Do they serve vegetarian food? How many seats has the lady reserved?

BUSINESS ENGLISH Listening Comprehension Hello, Enjoy, David speaking Hi, I’d like to make a reservation for 6 for tonight Hi, I’d like to make a reservation for 6 for tonight Yes, certainly, what time? 9 o’clock should be alright. Oh, do you serve vegetarian food? I’ve never been there and these are new customers.. We have 2 or 3 vegetarian dishes every night… That’s fine then! Right, one table for 6 at 9 o’clock tonight. See you later, Bye!!