Copyright 2003, Dr. Larry W. Long1 Chapter 10 Satisfaction & Quality of Work Life by Dr. Larry W. Long
Copyright 2003, Dr. Larry W. Long2 Job Satisfaction Significant area of concern Direct correlation with absenteeism & turnover Thousands of studies conducted about satisfaction
Copyright 2003, Dr. Larry W. Long3 Job Satisfaction... is An emotional response to the work place includes responses to: work performed pay & benefits received promotions and policies physical conditions co-workers communication with supervisor levels are manifested in communication behaviors
Copyright 2003, Dr. Larry W. Long4 When communication levels are low, employees typically experience... isolation absenteeism turnover tardiness low productivity frustration low job satisfaction
Copyright 2003, Dr. Larry W. Long5 When communication levels are high, employees typically experience..... increased willingness to participate and assume higher levels of responsibility &.. increased levels of trustworthiness skill job involvement communication comfort for themselves & those they work with.
Copyright 2003, Dr. Larry W. Long6 Satisfaction stimulators What do employees want? information teamwork recognition participation in decision-making What happens when these are provided? higher job satisfaction levels less absenteeism less turnover
Copyright 2003, Dr. Larry W. Long7 Job enrichment pre-requisites 5 characteristics of satisifying work -- job variety responsibility & autonomy opportunity for interaction optional interaction authority commensurate with level of responsibility
Copyright 2003, Dr. Larry W. Long8 Meaningfulness of Work From Hackman & Oldham
Copyright 2003, Dr. Larry W. Long9 Methods for enhancing quality of work life... Job depth Job rotation Job Enlargement Interpersonal Relationships
Copyright 2003, Dr. Larry W. Long10... important considerations -- Individual differences motivation (Phase 4) Managerial style compatibility (Phase 3) Meshing technology with people socio-technical balance (Phases 1 & 2)
Copyright 2003, Dr. Larry W. Long11 Communication strategy to increase satisfaction... Involvement Provide communication role training & opportunity to apply what is learned in the job Information Management Provide employees the opportunity to participate in vertical & horizontal communication activities
Copyright 2003, Dr. Larry W. Long12 Communication Skills –communication role training for interpersonal & small group settings increases participation, satisfaction & work life quality Trust in One’s Self –Increased self-confidence in communication has a positive impact on esteem Comfort as a Communicator –High apprehension levels cause avoidance of communication activity; if apprehension exists, it must be dealt with first More communication strategy...
Copyright 2003, Dr. Larry W. Long13 Final thoughts... Employees who spend a lot of time in communication role exchange are more likely to prefer interpersonal relations-oriented managers. Communication skill training leads to information management effectiveness, as well as more satisfied employees.