1. Chapter 2 Developing Interpersonal Relationships 1

2. Chapter Objectives Discuss ways to create a positive climate through: –modeling –community building –communicating List ways to motivate staff through: –encouragement –job enrichment 2

3. Director’s Role The director’s role is … –creating a positive work climate –motivating the staff –promoting job enrichment –encouraging a sense of community 3

4. Positive Work Climate The director’s role is to create positive climate through… –modeling a positive emotional tone –developing a sense of community among staff, parents, and children –promoting positive communication 4

5. Positive Work Climate To create a positive environment, a director must model… –honesty –respect –maturity 5 Discussion Question What are some ways that a director can model respect, honesty or maturity?

6. Staff Motivation The director’s role is to create positive work relationships through… –words and acts of encouragement –not promoting competition among staff –specific and focused comments on job performance 6 Discussion Question How can a director with limited resources provide motivation for the staff to reach their potential?

7. Staff Motivation Positive recognition –builds self-confidence –provides job satisfaction –gives specific example of work or action 7

8. Job Enrichment 8 Job enrichment is a management strategy that enhances job satisfaction by presenting more challenges and increasing responsibility, which, in turn, produce a sense of personal achievement and on-the-job satisfaction

9. Job Enrichment The director’s role is to promote job enrichment through… –Presenting challenges in the workplace –Increasing job responsibilities –Opportunities for advanced education 9 Discussion Question If a director increases job responsibilities in an attempt to promote job enrichment, will the staff just see this strategy as more work—which eventually leads to dissatisfaction and demands for more money or other material rewards?

10. Job Enrichment Principles 1.Give new and added responsibilities to staff members so they are constantly challenged and empowered to control aspects of their work setting 2.Provide opportunities for ongoing training and college-based education that will contribute to quality of performance and to personal and professional growth 10

11. Job Enrichment Principles 3. Give staff members special assignments such as occasional delegation of coworkers’ or supervisor’s jobs to broaden each person’s understanding of the total operation of the organization 11

12. Community Building The director’s role is to create a sense of community through… –promoting a sense of belonging to staff, parents, and students –leading the center by positively interacting with the community 12 Discussion Question A director is an extremely busy person with the mechanics of running the child care center. Why should she become involved in building a sense of community and a sense of belonging with the staff members?

13. Communication Keys to successful communication –shares important information –encourages staff to respond –aligns verbal and nonverbal messages 13

14. Communication Blocks to successful communication –demanding and controlling messages –put-downs –use of sarcasm or threats –flip humorous responses to serious concerns 14 Discussion Question Why are verbal and nonverbal communication skills important in a center setting?

15. Chapter Summary The center director –creates the environment to support students and parents –models skills –communicates respectfully –cares for staff and families 15