Jubail Industrial College is pleased to announce short courses in Management For more information, please contact: Special Programs Industrial Relations Dept. Tel.: +966 (013) Tel.: +966 (013) Fax : Address: Venue: Training can take place at MIT Dept. or any other locations (i.e. Intercontinental Hotel in Jubail Industrial City) upon mutual agreement Any desired Special Programs or Customized short Course can be designed and arranged upon request and in line with customer’s needs. Note:  Program will be conducted with a minimum of 6 participants  Course materials, literatures, lunch and refreshment are included in the course fee

Jubail Industrial College is pleased to announce short courses in Management S. N.Course TitleDate in HotelDuration Days (Hrs.)Time 1.Effective Leadership7/4/2015 – 9/4/20153 Days8.00 am pm 2.Building Communication and Interpersonal Skills14/4/2015 – 16/4/20153 Days8.00 am pm 3.Workplace Conflict Management21/4/2015 – 23/4/20153 Days8.00 am pm 4.Administrative Office Management28/4/2015 – 30/4/20153 Days8.00 am pm Fees in Saudi Riyals shall be made in favor of: Jubail Industrial College (JIC) Account Number: Bank Name: Al AHLI Commercial Bank (NCB) Jubail Industrial Branch Account Name : Special Programs IBAN Number : SA Any desired Special Programs or Customized short Course can be designed and arranged upon request and I line with customer’s needs.

Jubail Industrial College COURSE: EFFECTIVE LEADERSHIP This course explores leadership qualities and the skill, abilities and focus it takes to become an effective leader. The participants will learn how to direct, inspire and motivate their staff to get more from them in order to achieve better organizational outcomes. Course Title: Effective Leadership Course Learning Outcomes: On the completion of the course, the trainee should be able to:  learn the desirable qualities and skills of an effective leader  choose the most appropriate leadership style for any given situation  empower others to perform Course Outline:  Modeling Key Behaviors of Effective Leadership  Modeling Organizational Values and Standards and Building Trust  Leadership Models and Choosing the Appropriate Leadership Style  Planning the Direction and Destination of the Team  Effective Decision Making  Empowerment and Team Motivation  Communicating Expectations, Roles and Responsibilities  Principles of Delegation  Linking Leadership, Management and Performance WHO SHOULD ATTEND? Average Participants’ Background: This course is suitable for all types of managers at the frontline of the organization Duration : 3 days

Jubail Industrial College COURSE: BUILDING COMMUNICATION AND INTERPERSONAL SKILLS This course allows participants to develop the personal insight necessary to lead, manage, and interact with colleagues and employees effectively and productively through identifying and practicing the key skills of interpersonal and intergroup communication. Course Title: Building Communication and Interpersonal Skills Course Learning Outcomes: On the completion of the course, the trainee should be able to:  understand the human communication process  develop awareness of the factors leading to effective communication  identify and address the potential problems in communication  utilize communication to recognize and respond to interpersonal dynamics  learn how to manage conflicts and interpersonal problems in order to promote a more effective working relations Course Outline:  The Human Communication Process  Listening, Perception, and Non-Verbal Communication  Potential Problems and Communication Barriers  Downward and Upward Communication  Informal Communication  Self Concept, Self Disclosure and Assertiveness  Initiating, Strengthening, and Maintaining Working Relationships  Dealing with Defensiveness/Creating Supportiveness  Managing Conflict and Interpersonal Problem Solving WHO SHOULD ATTEND? Average Participants’ Background: This course is essential for all levels of managers and to anyone wanting to advance their communication and interpersonal skills. Duration : 3 days

Jubail Industrial College COURSE: WORKPLACE CONFLICT MANAGEMENT This course focuses on ways managers and supervisors can work with their employees to manage and resolve conflicts in the workplace by recognizing the causes of workplace conflict, facilitating resolution of conflict and managing the work relationships once the conflict has been resolved. Course Title: Workplace Conflict Management Course Learning Outcomes: On the completion of the course, the trainee should be able to:  identify the causes of workplace conflict  state why it is important to resolve conflict in the workplace  understand the basic behavioral styles and know how to adjust to each for conflict prevention  implement appropriate initial responses to workplace conflict and disputes  describe the methods of resolving conflict  list the Do’s and Don’ts of workplace conflict  describe the steps in the conflict resolution process Course Outline:  Causes of conflict  How to diagnose conflict within the organization  Stages of conflict  Essential communication skills in conflict  Different behavioral responses to conflict  Strategies for managing conflict  Encouraging collaborative problems solving  Designing conflict resolution processes  Six steps to resolve conflict WHO SHOULD ATTEND? Average Participants’ Background: This course is essential for all levels of managers, supervisors, team leaders, and human resource professionals. Duration : 3 days

Jubail Industrial College COURSE: ADMINISTRATIVE OFFICE MANAGEMENT This course is designed to assist office managers determine a clear and purposeful role and develop effective skills for communicating with all organizational stakeholders, especially the office team. The focus of this course is on the skills required in the office manager’s role including supervision, delegation, recruitment, coaching and appraisal, conflict management and communication. Course Title: Administrative Office Management Course Learning Outcomes: On the completion of the course, the trainee should be able to:  understand the roles and responsibilities of an office manager  examine recruitment procedures  understand effective office policies and procedures (i.e. different methods of filing, their advantages and disadvantages)  display a positive image at all times, enhance communication skills and develop assertiveness skills  learn to deal with difficult people, manage upwards, and manage superiors  be aware of, and deal with, health, safety and environmental issues at work Course Outline:  Roles and Responsibilities of Administrative Office Manager  Examining Company Structures & Organization Charts  Recruitment and Selection  Office Administration  Filing and Organizing  Health and Safety Policies and Procedures  Managing People, Delegation and Supervision Techniques  Dealing With Difficult People and Situations  Organizational Ethics WHO SHOULD ATTEND? Average Participants’ Background: This course would ideally suit office managers, executive assistants or any staff responsible for the planning and organizing of an office environment. Duration : 3 days