1. H OSPITALITY S OLUTIONS ALM & EHS ACADEMY HOTEL FOOD AND BEVERAGE TRAINING

2. ALM & EHS Academy | Leading through education ALM Academy & EHS Bar and Restaurant Academy is Chinas leading hospitality institute. We offer the most complete courses with international certifications, allowing our students to get reputation and a well paid job. Our Bar and Restaurant Courses are the best choice to start your career in bars, cafes, restaurants and hotels. We are committed to provide workplace skills training of a high standard using internationally recognized learning systems, (Swiss & British) that are relevant, accessible and affordable. We ensure that our students are ready to prosper in the global marketplace. ALM & EHS ACADEMY

3. Related Training Programs F&B Training Programs F&B Training Modules ALM & EHS ACADEMY

4. F&B Service Great Foundation Training Trainees Restaurant manager, assistant restaurant manager, supervisors, F&B staff Objective To know how to offer outstanding impressive service to guests and beyond their expectation Enhancing trainees functional and management skills Rate 12 days training 48 hours = 4 hr / day RMB 5,000 per day Training Modules F&B standard, purchasing control, inventory management, dining server, sanitation and AACP procedure, operation budget, cost calculation, revenue control, labor cost control, top table setting and service standard, personal hygiene and food safety & MICE PLICE ALM & EHS ACADEMY

5. Leadership What Is Leadership? Traits of Leaders, Power, Type of Leadership, Assertiveness, Different Personality Types You as a supervisor Supervision in the Hospitality Industry, Responsibilities to Guests, Management, Employees, Other Supervisors, Becoming a Supervisor, Personal Appearance, Good Manners and Ethics, Self-Esteem: Being the Part Functions of Management, Planning, Organizing, Leading, Controlling Improving communication How Well Do You Communicate? Myths of Communication, Roadblocks to Effective Communication, The Elements of Communication, Listening, Motivation and Team Building What Motivates Employees? Employee Motivators, Team Building, Stages of Team Development, Maintaining Teamwork with Problem-Solving Strategies Time Management How Well Do You Manage Your Time? Prioritizing Job Tasks, Delegation, Interruptions, Procrastination, Crises, Stress & Stressors Handling problems and conflict How Well Do You Handle Problems and Conflict? Problem Solving, Conflict, Managing Difficult People, Employee Complaints Improving Employee Performance Performance Improvement Techniques, Coaching, Feedback, Counseling, Discipline, Performance Reviews, Task- and Trait-Based Before, During, and After the Performance, Review, Termination, How Well Do You Improve Employee Performance? Staffing and Scheduling Staffing & Recruitment, Selection, Scheduling, Staffing Guide, Developing Employee Work Schedules, Evaluating the Scheduling Process Conducting Orientation and Training How Well Do You Conduct Orientation and Training? Orientation, Training, Task Lists and Job Breakdowns, Job Descriptions, Training to Standards, The Four-Step Training Method, Make Training Stick, Leading a Group Meeting F&B Training Programs ALM & EHS ACADEMY

6. The Heart of Service Trainee Supervisor and line level staff Objective Getting to know whats the core contents and then support the quality service Training Module Recognize customers value, know the five standards of evaluating service quality and the importance of quality service supporting, utilize interactive skills, and forecast customers demand Related Training Programs ALM & EHS ACADEMY

7. Handling Difficult Situations Trainee All staff in the hotel Objective Try to find the solution as soon as possible when meeting the difficulty Training Module Analyze the problems and recognize whats the best solution, solve problems by strategies, forecast the problem and make the solution before it happens. Related Training Programs ALM & EHS ACADEMY

8. Be a Guest Service Professional Trainee Line level in F&B department Objective Improve the overall service level Training Module Good telephone manner, distinguish customers, satisfaction circle, motivation, problems handling, tough customers handling, customer service characteristic and skills Related Training Programs ALM & EHS ACADEMY

9. Related Training Programs ALM & EHS ACADEMY

10. Customized Program Development ALM & EHS ACADEMY Implementation Design Development Informal, Quality-Control Evaluation (On going) Informal, Quality-Control Evaluation (On going) Analysis Evaluation

11. Training Standards ALM & EHS ACADEMY Interactive Teaching Methods Classical Case Study Analysis Combination of Theory and Practice

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