Franklin Consulting 1 There Is No Such Thing As A Silver Bullet: CMS And Portals Will Not Solve Your Problems Tom Franklin Franklin Consulting

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3 Who is it for

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5 Who is involved in CMS implementation? WhoKey usersLeading project Involved in project Library IT service Communications Legal Staff Students External users other

Franklin Consulting 6 Who is involved in CMS implementation? WhoKey usersLeading project Involved in project Library IT service Communications Legal Staff Students External users other

Franklin Consulting 7 Who is it for? ProductionDeliveryIntangibles  Role/User Management  Authoring & Transformation.  Aggregation.  Library Services  Metadata/Taxonomy Management.  Templating.  Workflow.  Localization  Promotion  Page Assembly & Renditioning.  Index & Site Search  Personalization.  Caching & Replication.  Syndication.  Output to Alternate Formats.  Active User Group.  User-friendly Interface.  Accessibility/508 Compliance.  CMS Activity Reporting  Good Value:  Experienced Professional Services Organization.  Strong Reseller or Integrator Channel  Knowledgeable Sales Staff

Franklin Consulting 8 Who is it for? System Requirements SecuritySupport  Application Server  Approximate Cost  Database  License  Operating System  Programming Language  Root Access  Shell Access  Web Server  Audit Trail  Captcha  Content Approval  Verification  Granular Privileges  Kerberos Authentication  LDAP Authentication  Login History  NIS Authentication  NTLM Authentication  Pluggable Authentication  Problem Notification  Sandbox  Session Management  SMB Authentication  SSL Compatible  SSL Logins  SSL Pages  Versioning  Certification Program  Commercial Manuals  Commercial Support  Commercial Training  Developer Community  Online Help  Pluggable API  Professional Hosting  Professional Services  Public Forum  Public Mailing List  Third-Party Developers  Users Conference

Franklin Consulting 9 Who is it for? Ease of UsePerformanceManagement  Drag-N-Drop Content  To Discussion  Friendly URLs  Image Resizing  Macro Language  Mass Upload  Prototyping  Server Page Language  Spell Checker  Subscriptions  Template Language  UI Levels  Undo  WYSIWYG Editor  Advanced Caching  Database Replication  Load Balancing  Page Caching  Static Content Export  Advertising Management  Asset Management  Clipboard  Content Scheduling  Content Staging  Inline Administration  Online Administration  Package Deployment  Sub-sites / Roots  Themes / Skins  Trash  Web Statistics  Web-based Style/Template Management  Web-based Translation Management  Workflow Engine

Franklin Consulting 10 Who is it for? InteropFlexibilityBuilt-in Applications  Content Syndication (RSS)  FTP Support  UTF-8 Support  WAI Compliant  WebDAV Support  XHTML Compliant  CGI-mode Support  Content Reuse  Extensible User Profiles  Interface Localization  Metadata  Multi-lingual Content  Multi-lingual Content Integration  Multi-Site Deployment  URL Rewriting  Wiki Aware  Blog  Chat  Classifieds  Contact Management  Data Entry  Database Reports  Discussion / Forum  Document Mgmt  FAQ Management  File Distribution  Groupware  Guest Book  Help Desk  Job Postings  Link Management  Mail Form  My Page  Newsletter  Photo Gallery  Polls  Project Tracking  Search Engine  Site Map  Surveys  Syndicated Content (RSS)  Tests / Quizzes  Time Tracking  User Contrib  Web Services Front End

Franklin Consulting 11 Who is it for? Commerce  Affiliate Tracking  Inventory Management  Pluggable Payments  Pluggable Shipping  Pluggable Tax  Point of Sale  Shopping Cart  Subscriptions  Wish Lists

Franklin Consulting 12 What is it for? Commerce

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Franklin Consulting 16 Where is the data?

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Franklin Consulting 20 What can users do to the data?

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Franklin Consulting 22 Some questions for CMS implementers  Who is it for?  How does it relate internal and external information?  How does it relate to research data?  How does it relate to Blogs?  Will it Wiki?  Who owns the content?  Who is responsible for the metadata?

Franklin Consulting 23 And portal

Franklin Consulting 24 Hype Hype  “We will do nothing short of transforming our cars and trucks into a portal for the Internet.” – Jacques Nasser – Ford CEO – 1/2000  “Wine.com will become the wine portal.” – Peter Granoff CEO 1/2000  Digiscents is building the Snortal – a web portal for interactive smelling experiences. With thanks to Howard Strauss, Princeton

Franklin Consulting 25 With more apologies to Howard Strauss C PAD Customized Personalized Adaptive Desktop

Franklin Consulting 26 Customization  Done by the portal software when you authenticate.  The more it knows about you the better it can do.  Determines how a portal looks the first time you see it – and every time your cohorts, roles, and functions change.  Customizes differently for different hardware - desktops, laptops, palmtops, net appliances, i-watches, etc.

Franklin Consulting 27 Personalization  Let’s you change the portal for the way you work.  Subscribe/unsubscribe to channels and alerts  Set application parameters – reports and report parameters, cities, stocks, dates, and chat defaults  Format portal page – colors, fonts, columns, …  Create/edit profiles  Add/remove links

Franklin Consulting 28 Adaptation  Knows your schedule and workflow. For a manager during salary reviews, e.g.,  Warns you early about them.  Gives you access to last year’s reviews, salaries, etc. and this year's guidelines and apps.  Lets you schedule employee review meetings  Finalizes, checks, and submits your recommendations.  Goes away until you need it again next year.  Saves common things you do

Franklin Consulting 29 Desktop  Replaces your desktop.  Hides your operating system.  Access to files, data, applications, the web, , chat, LANs, WANs, and everything you commonly access from your computer

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Franklin Consulting 34 “An enterprise-wide CMS will fail unless all stakeholders are involved from the outset” Step two designs No Silver Bullet: Essence and Accidents of Software Engineering by Frederick P. Brooks, Jr.