1. Create Content Capture Content Review Content Edit Content Version Content Version Content Translate Content Translate Content Format Content Transform Content Transform Content Content Creation & Capture Content Management Publish Content Publish Content Register Content Register Content Distribute Content Distribute Content Manage Content Repository Manage Content Repository Store Content Store Content Metadata Management Content Organization Content Aggregation Asset Management Define Metadata Schema Define Metadata Schema Define Metadata Data Structures Define Metadata Data Structures Build Metadata Repository Build Metadata Repository Create Metadata Import/Export Programs Create Metadata Import/Export Programs Catalog Content Classify Content Select Content Index Content Abstract Content Combine/ Aggregate Content Combine/ Aggregate Content Disaggregate Content Disaggregate Content Create Content Subscriptions Create Content Subscriptions Syndicate Content Syndicate Content Manage Content Rights Manage Content Rights Schedule & Appraise Content Schedule & Appraise Content Establish Audit Trails Establish Audit Trails Create Retention & Disposition Schedules Create Retention & Disposition Schedules Integration Points/Common Functionality Distinct Functions –Documents OR Records Mgmt. Document & Records Mgmt. Life Cycle & Functional Support Link Content Dispose of Content Dispose of Content Destroy Content Define Filing Schema Define Filing Schema File Content Content Transfer & Export Content Transfer & Export

2. v v Document & Records Mgmt. Document Mgmt. Only Records Mgmt. Only Integration Points/Common Functionality Distinct Functions –Documents OR Records Mgmt. Document & Records Mgmt. Life Cycle & Functional Support User ManagementSearch & Browse System Admin. & Configuration Workflow Management Reporting Define User Profiles Define Roles & Privileges Create Role- Profile Directory Define Search Architecture Define Search Index Parameters Design Search Interface & Results Develop Browse Structures Define Query Algorithms Use Management Define Content Security Classes Define Use Transactions Define Use Parameters Develop User Documentation Develop User Training Develop User Training System Backup & Recovery System Storage Management Monitor System Performance DBMS Functionality Define Standard Reports Define Custom Reports Define Report Formats & Type Manage Document Templates/Forms Transaction Logging Audit Content

3. Content Creation & Capture Content Management Content Organization Metadata Management Content Aggregation Asset Management Search & Navigation Use Management User Management Information & Reporting Workflow Management System Administration Functional Components of an Information Management Architecture Commercially available information management systems may include some or all of these functional components. To determine whether a particular information management system will support your knowledge management needs, you should carefully review its functional capabilities.

4. Content Creation & Capture Content Management Content Organization Metadata Management Content Aggregation Asset Management Search & Navigation Use Management User Management Information & Reporting Workflow Management System Administration Areas of Expansion of Information Management Functions for Knowledge Management