University of Southern California Center for Systems and Software Engineering Social Networking Technology Usage on Web Service Projects Supannika Koolmanojwong Di Wu {koolmano,

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE2 Agenda Social Networking Technology in Software Engineering Class Social Networking – Web Services Project –LA County Generation Web Initiative –Social Networking Tools for Librarians –USC Thai Student Association WikiWinWin –Introduction –Tool –Current Progress –Future Work

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE3 Trends of Social Networking Technology in Software Engineering Class Previous Years –Mature Technology Discussion board, group Fall 2007-Spring 2008 –Leading edge Technology RSS Feed, Web 2.0 –More clients demand

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE4 LA County Generation Web Initiative Department of Parks and Recreation Objectives: - Encourage the young generation to visit and interact with Department’s website Interesting Website Design Blog - Advertise activities of the Department through social network websites RSS feed to social networking sites

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE5 LA County Generation Web Initiative: Project Framework Park Information Activity Information Event Information RSS Management Module RSS Feed Content Management Module Social Networking Tools iGooglefacebookYahoo360

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE6 Facebook LA County Generation Web Initiative: Facebook

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE7 iGoogle LA County Generation Web Initiative: iGoogle

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE8 Yahoo360 LA County Generation Web Initiative: Yahoo360

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE9 My Blog LA County Generation Web Initiative: My Blog

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE10 Social Networking Tool for Librarians Objectives: –Need an online social network for Librarians –The current ones do not meet specialized needs of librarians Ning.com Social Networking Services Administrator Librarians Web Browser

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE11 Social Networking Tool for Librarians Features –Private group –Invitation to join the group –Application form –Address book –Check online status –Different levels of File sharing –Customized User interface –Blog, text messages, forum, broadcast

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE12 Social Networking Tool for Librarians

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE13 Social Networking Tool for Librarians

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE14 USC Thai Student Association

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE15 Agenda Social Networking Technology in Software Engineering Class Social Networking – Web Services Project –LA County Generation Web Initiative –Social Networking Tools for Librarians –USC Thai Student Association WikiWinWin –Introduction –Tool –Current Progress –Future Work

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE16 WikiWinWin – Introduction Improve on the existing EasyWinWin tool Benefit from Prof. Majchrzak’s research on using wiki –Shaping role

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE17 Example of a Shaper: Howard* 75-person software engineering group at a multi-billion dollar tech company “I spend up to two hours a day working on the wiki. Much of this time I reorganize other people’s materials, rename pages, create new links on the home page, or restructure the home page. Benefits aren’t to mean personally, but they help the group collaborate more effectively. They can find things easier” *Ann Majchrzak, USC Marshall School of Business, 2006

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE18 Wiki Shapers Add Business Value to PKC

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE19 WikiWinWin – Tool (1) Web-based Changes & notification Team #10 - REEO Database: Resources for Educational and Employment Opportunities Project Client New York Hartford, CT Columbus, OH

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE20 WikiWinWin – Tool (2) Input Win Conditions Prioritize Win Conditions Client participate negotiation in WikiWinWin WIOA – Win Conditions, Issues, Options, Agreements View WIOA

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE21 WikiWinWin – Tool (3) Shaper facilitate negotiation in WikiWinWin Initial ideas surfaced at the meeting Shaper organize them into a prospective win condition after the meeting Stakeholders engage in a further discussion

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE22 WikiWinWin – Current Progress (1) Initial Evaluation (fall 07) –20 real-client, e-service projects –Co-located and remote participants in each team –Applied the “shaper” role –Exercised synchronous and asynchronous patterns

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE23 WikiWinWin – Current Progress (2) Initial Results (fall 07) –Correlation between usage aspect and outcome –Not all positive feedbacks LCO package quality shortfall vs. usage by team LCO package quality shortfall vs. usage by shaper

University of Southern California Center for Systems and Software Engineering March 2008©USC-CSSE24 WikiWinWin – Future Work Baseline for Improvement –Tool Simplify GUI, shaper functions Provide better overview page and report layout –Preparation (software engineering course) More context setting and training for clients Better preparation for the shaper role Evaluate again in fall 08 URL: Contact: