1. Chapter 8: Collaborating with Technology Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 1

2. Learning objectives 1.Collaborative technologies 2.Web 2.0 technologies 3.Unified communications 4.Online environments Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 2

3. Introduction ICTs transform collaboration and open opportunities for interaction Virtual environments reproduce some face- to-face aspects and add new features Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 3

4. 1 st generation E-mail 2 nd generation Texting Web conferencing 3 rd generation Web 2.0 4 th generation Unified communications Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 4 Evolution

5. E-mail Address book and contact management Calendaring and time management Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 5

6. Discussion forums Share information and coordinate activities Moderators, posters, and readers Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 6

7. Instant messaging Presence awareness Text messaging Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 7

8. Group decision support systems Face-to-face group meetings Anonymous contributions Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 8

9. Web conferencing Live meetings via the Internet Can include real-time video, chat, and presentations Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 9

10. Interactive video Chats for collaboration Telepresence Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 10

11. Shared workspaces Shared documents, lists, and information Document library Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 11

12. Blogs Ongoing commentary, images, and links Some blogs are personal hobbies, and others are online magazines Organizations use blogs to build knowledge, and for marketing and communications Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 12

13. Wikis Users add and edit interlinked pages Organizations use wikis to centralize documents and store knowledge Wikipedia Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 13

14. Social networking Facebook Nodes Knowledge sharing Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 14

15. Microblogging Short posts Users can “follow” other users Twitter Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 15

16. Virtual worlds Graphical environment Second Life Business conferences and meetings Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 16

17. Unified communications Context indicators Universal dashboards Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 17

18. Psychological characteristics Unfamiliar communication tools Reduced media richness Greater physical distance Heightened anonymity Unclear audience Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 18

19. Managing online impressions People form impressions using social categories Miscalculations are common online Social media provide photos and ability to view network Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 19

20. Group dynamics Group norms Disinhibition Status equalization Trust Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 20

21. Making virtual teams work Virtual team membersVirtual team leaders Develop written charter Proactively volunteer Share information frequently Get to know each team member Encourage participation Send frequent reminders Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 21

22. Summary 1.Collaborative technologies 2.Web 2.0 technologies 3.Unified communications 4.Online environments Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 22

23. Mozilla case Collaboration for remote workers Telepresence robot Psychological aspects Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 23

24. Sun Microsystems case Open Work program Benefits Barriers Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 24

25. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 25