1 of 19 ManageWare for DB2 Connect ESI SOFTWARE 2006

2 of 19 Agenda Who is ESI Software Problem and Solution Architecture What is monitored Supported Platforms Professional Services Benefits of ManageWare

3 of 19 Who Is esi? 1999/USA Enterprise Management Business Service Management/ITIL ECM /EDM Strategic Relationships

4 of 19 STAGES OF MANAGING YOUR ENVIRONMENT Multiple unconsolidated help desks; user calls notify status; and non existent IS operations (operations are the responsibility of those deploying the IT asset) Basic event up/down console management; trouble ticketing; basic backup and recovery, inventory and basic topology Performance, change, problem, and configuration management, automation, job scheduling, and availability management Capacity planning and service level management IT and business metric linkage; use of management and business application data to improve the business process; and enhanced cost recovery 80-85% of customers are right here

5 of 19 ESI Management Methodology Monitoring/Establish Baseline Notification/Automated Recovery Capacity Planning Performance Tuning SLA

6 of 19 Monitoring/ Establish Baseline System Level

7 of 19 Notification/ Automated Recovery Warnings Alarms Customizable Thresholds Pages Automatic Recovery

8 of 19 Capacity Planning Performance Tuning

9 of 19 SLA Compliance

10 of 19 Integration BMC PATROL Tivoli Openview Unicenter Remedy Magic Others

11 of 19 Architecture DB2 Connect Server Mainframe Client DB2C KM UDB KM OS KM AGENT Host SQL Response Client SQL Response Console

12 of 19 Scalable to the enterprise DB2 Connect UDB WebSphereMQ SeriesSAP Peoplesoft

13 of 19 Supported Platforms Windows –Through 2003 HP-UX Sun OS AIX UDB

14 of 19 Professional Services Implementation Training Support Custom Development

15 of 19 Customers Met Life HCA Healthcare Wachovia Loudoun County Options Clearing Corporation Home Depot

16 of 19 Why ESI Software Local Presence Experts in Enterprise Management Commercial Software Developers – Not script writers Non Subscription Based (No Security Issues) Scaleable to the Enterprise

17 of 19 Things to consider Management Support –Manager Webinar Sharing ManageWare information across functional groups –Custom Webinar Project Requirements Funding –ROI Calculators Timeframe

18 of 19 BENEFITS OF MANAGEWARE Prevent unplanned downtime Meet SLAs at lower cost ITIL compliance Lower IT staffing requirements Improve IT staff utilization Improve user satisfaction and system confidence Maximize system total cost of ownership Flexible reporting and capacity planning

19 of 19 ManageWare for DB2 Connect Thank you! For questions or more information, please contact Nicole Kloeppel (719)