Slide 1 Agenda  Introduction to National e-Governance Plan (NeGP)  NeGP Vision and objectives  Central, State and Common Infrastructure MMPs  Implementation approach and institutional structures for NeGP

Slide 2 e-Governance plan for the country Aims at improving delivery of Government services to citizens and businesses Formulated by the Department of Information Technology (DIT) and Department of Administrative Reforms & Public Grievances (DAR&PG) Union Government approved NeGP in May, 2006 National e-Governance Plan (NeGP)

Slide 3 NeGP Vision “Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man” “Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man”

Slide 4 NeGP Approach Clear NeGP Vision Statement Mission Mode Projects in key departments with large public interface Focus on Public Service Delivery & Outcomes Structured consultation with users before setting objectives Process Re-engineering an integral element of project Clear Change Management Plan for all stakeholders ICT-based Service Delivery Platform to reach even remote areas Radically change the way government delivers services Generic Program components including Capacity Building

Slide 5 Centralized Initiative, Decentralized Implementation Incorporation of suitable system of inducement for states to encourage adoption Adequate importance for quality and speed of implementation of IT services Trend of delivery of services through common service centres to be encouraged and promoted Ownership and Central Role of Line Ministries/ State Governments Emphasis on Private-Public Partnerships Connectivity should be extended up to block level through SWANs Strategy to realize vision

Slide 6 PM’s Committee on NeGP National e-Governance Advisory Group (Chaired by MCIT) DITLine Ministries Apex Committee (Chaired by Cab Sec.) NeGD NIC NISG State Governments / UTs Industry Institutional Framework

Slide 7 31 Mission Mode Projects (MMPs) Core infrastructure components - Service Centres, Data Centres and Wide Area Networks Web enabled delivery of services & service levels Process re-engineering, change management and project management Centralized Initiative - Decentralized Implementation : emphasis on PPP…. Internet SDC SWAN 100,000 CSC 27 MMPs For Service Delivery NeGP Coverage..

Slide 8 Integrated (7)  India Portal  NSDG  CSC  e-Courts  EDI  e-Biz  e-Procurement Integrated (7)  India Portal  NSDG  CSC  e-Courts  EDI  e-Biz  e-Procurement State (13)  Land Records /NLRMP  Transport  Commercial Taxes  e-District  Treasuries  Municipalities  Police – CCTNS  Agriculture  Gram Panchayats  Employment Exchange  Health  Education  PDS State (13)  Land Records /NLRMP  Transport  Commercial Taxes  e-District  Treasuries  Municipalities  Police – CCTNS  Agriculture  Gram Panchayats  Employment Exchange  Health  Education  PDS Central (11)  Banking  Insurance  Income Tax  Central Excise  MCA 21  Pensions  Passport  e-Office (Pilot)  National ID / UID  Immigration and Visa  Posts Central (11)  Banking  Insurance  Income Tax  Central Excise  MCA 21  Pensions  Passport  e-Office (Pilot)  National ID / UID  Immigration and Visa  Posts  Gone Live  Under Implementation  Design & Development  Industry  New MMP Mission Mode Projects (MMPs)

Slide 9 Service Delivery Platform 9 State Wide Area Networks (SWANs) State Data Centers (SDCs) Common Service Centers (CSCs) State Portals, State Service Delivery Gateways

Slide 10 Core Infrastructure & Shared Front-end Core Secure Infrastructure State Wide Area Network State Data Centre State & National Service Delivery Gateway Shared front-end service access providers Common Service Centres State Portal (with eForms)

Slide 11 Nagaland 4 Aug-Sep‘12

Slide 12 *Due to termination of SCAs in Andhra Pradesh, Haryana, Maharashtra, Tamil Nadu, and Uttarakhand around 4537 CSCs are reported to be non operational 70%-100% (13) 50% - 70% (3) Jammu Kashmir Himachal Pradesh Punjab Haryana UttarPradesh Uttaranchal Bihar Gujarat Maharashtra Karnataka Kerala Tamil Nadu Andhra Pradesh Orissa Chattisgarh West Bengal J&K HP Punjab Haryana Rajasthan Gujarat Karnataka Kerala CHH Sikkim Arunachal Pradesh Puducherry TN WB BiH JHD Uttarakhand UP MP Maharashtra AP Orissa ASMNGL MNP MGH TRIPURA 10% - 50% (3 ) ≤ 10% (2) Chandigarh Goa MZR CSC rolled out - 96,733 Daman and Diu Dadra & Nagar Haveli Lakshadweep Andaman & Nicobar Islands Under Discussion (2) Delhi 100% (12) CSC Implementation - as on NOV-11

Slide 13 2 SWAN implemented Implementation at Advance stage 27 Himachal Pradesh Punjab Haryana UttarPradesh Bihar Gujarat Maharashtra Karnataka Kerala Tamil Nadu Andhra Pradesh Orissa West Bengal Jharkhand J&K HP Punjab Haryana Rajasthan Gujarat Karnataka Kerala CHH Sikkim Arunachal Pradesh Puducherry TN WB Bihar Uttarakhand UP MP Maharashtra AP Orissa Assam NGL MNP MZR TRIPURA SWAN Implementation - as on NOV-11 CHD 1 Implementation in Progress 1 Bid Process Initiated 3 RFP/ BoM under preparation/revision 1 Opted Out from SWAN Scheme Delhi Goa Lakshadweep JHD Andman Daman and Diu Dadra and Nagar Haveli MGH

Slide 14 Key Implementation Considerations Common Support Infrastructure Governance (institutional structures for implementation) Centralized Initiative, Decentralized Implementation Public-Private Partnerships Integrative Elements Programme Approach at the National and State levels Facilitatory role of DIT Ownership of Ministries

Slide 15 By IT Dept Common Infrastructure (SWAN, SDC, CSCs, State Portal & State Service Delivery Gateway) State eMission Team to help Departments in developing backend projects Requisite Capacity Building support By Each Department Identify services & define service levels Set-up Project eMission Team with help of SeMT Simplify and re-engineer processes Provide access to services through CSCs, etc. Explore integration of services with other Depts. Almost in place or will be within the next few months Must be led by each Dept – assisted by IT Dept/NIC/NISG NeGP Implementation Strategy

Slide 16 Electronic Delivery of Services Bill Mandatory e-Delivery of all public services within five years Within 180 days, all Departments shall identify services to be e-enabled To publish thereafter : Cut off date for e-Delivery of each service Manner of delivery and Service Levels Provision for Assisted Access Central & State Level Commissions to monitor implementation Can issue directions Can levy penalties on defaulting officials 16

Slide 17 e-Governance is being promoted through a centralized initiative to the extent necessary to ensure citizen-centric orientation, to realize the objective of inter-operability of various e-Governance applications and to ensure optimal utilization of ICT infrastructure and resources while allowing for a decentralized implementation model. Centralized Initiative, Decentralized Implementation PPP model is to be adopted wherever feasible to enlarge the resource pool without compromising on the security aspects. Public-Private Partnerships Key Implementation Considerations

Slide 18 For implementation of the NeGP, various Union Ministries/Departments and State Governments are involved. NeGP is being implemented as a programme, with well defined roles and responsibilities of each agency involved. For facilitating this, appropriate programme management structures have also been put in place. Programme Approach at the National and State levels Adoption of unique identification codes for citizens, businesses and property is to be promoted to facilitate integration and avoid ambiguity. Integrative Elements Key Implementation Considerations

Slide 19 Under the NeGP, various MMPs are owned and spearheaded by the concerned line Ministries. In case there are any ongoing projects which fall in the MMP category, they would be suitably enhanced to align them with the objectives of NeGP. Ownership of Ministries DIT is the facilitator and catalyst for the implementation of NeGP by various Ministries and State Governments and also provides technical assistance. It serves as a secretariat to the Apex Committee and assists it in managing the programme. In addition, DIT is also implementing pilot/ infrastructure/ technical/ special projects and support components Facilitatory role of DIT Key Implementation Considerations

Slide 20 4 Conceptualization Stage Output: Core Scope Document Major Governance Objectives, Services, Service Levels, Stakeholder identification and Consultation are major activities of this stage Design and Development Stage Output: DPR and Scheme Approval Identify parameters for process modification, technology choice, conduct pilots, define milestones, timelines etc Implementation Stage Output: Implementation at sites Develop & implement Rollout Plan for the project Post Implementation Stage: Output: Delivery of services, service levels All MMPs may not follow the same sequence Project Stages of MMP

Slide 21 Common Service Centres (CSC) More than 100,000 tele-centers in 600,000 villages. Now the plan is to have CSC at all Panchayat levels. Broad band internet enabled connectivity Implementation through PPP State Wide Area Network (SWAN) Secured network for Government work Connecting State HQs,District HQs, Blocks HQs Minimum 2 Mbps Broadband Connectivity Core & Support Infrastructure

Slide 22 State Data Centres (SDC) State of art Data Centers at each of 35 States/UTs Housing all applications and databases e-Delivery of G2G, G2C and G2B services State Portals, State Service Delivery Gateways Capacity Building Scheme (CB Scheme) Constituting State e – Mission Teams ( SeMTs) Workshops for Political & Policy levels Specialized Training courses for Department level officers Core & Support Infrastructure

Slide 23 SchemesApprox Cost (in Rs Crore) Central MMPs9607 State MMPs20224 Integrated MMPs2656 CSC5,742 SWAN3,334 SDC1,623 CB Scheme313 INVESTMENT IN NeGP PROGRAMME IS GOING TO BE OVER Rs 50,000 Crs. Projected Investment for NeGP Information extracted from “Saaransh” a compendium of MMPS published by NeGD, DIT, GoI

Slide 24 NIC (National Informatics Centre) Application Development, Implementation, Standards CCA (Controller of Certifying Agency) Digital Certification STQC Standards Testing Quality Certifications Organizations supporting NeGP Implementation CDAC (Centre For Advanced Computing) R&D Local Language Interface

Slide 25 Role of DIT in NeGP Implementation Act as Secretariat to the Apex Committee Appraise (Technically) all projects prior to approval Provide technical assistance to Central Line Departments / States Implement pilots / infrastructure / special projects Lay down standards and policy guidelines Leverage capacity of existing public and private institutions