RT June Training June 2011 Update Meeting

RT June Meeting Agenda New Check Lists Schedule and Policies Group Reservation Dress code Patio policy and procedure Royalty Rewards Update Wine and Beer Flights Wine and beer flights and how to recommending Wine Feature tasting and notes.

New Checklists The purpose of our checklist is to continue to improve guest experience focusing on consistence. “Consistently bad is better then inconsistent” Our goal is consistently Great!

Schedule Will start at your specified start time Requires manager swipe if you are not scheduled, if you have been asked to start early or if you are late If you provide an address the system will your schedule. You can print off your weekly schedule at any terminal.

Policies Group Reservations Dress Code Patio Miscellaneous

Group Reservations OFF and ON season policies Maximum sizes Group size is eleven to 25 Banquet size is 26+ (managers discretion) Auto Gratuity for groups eleven or larger

Dress Code Servers Black dress slacks Black collard dress shirt Black polished Shoes Black belt Black apron Appropriate makeup Ironed and clean No visible skin around the waist

Bar Staff Tenders Dress shirt in summer colors, classy slacks and black shoes in good repair Cocktailers Summer dress in seasonal colors and healed shoes “Look the Part” Dress Code

Patio Policies Setup for dining during dining hours. Lunch 11:30-3pm. Dinner 4:30-9:00. General guest are welcome before and after these times. Children are welcome No smoking Food in encouraged but not enforced Servers are welcome to wear off-white Dress shirt All staff run food and bev when possible No unruly guest allowed. Get MOD

General policy points Eating on shift Cell phone use Staff room use Talking at stations Members Cards vs Gift Cards Coupon policies Dinner/lunch features Demanding/difficult guest/requests Shift changes Holiday/day off requests

Round Table Royalty Rewards How is Royalty Rewards doing for: The Guest The Restaurant The You

The Guest Free gifts for Bday’s Anniversary’s, Half Bdays and more. Rewards for money spent The Restaurant Continued growth in loyal guests Competitive The You Loyal guests mean more business=MoreTips

The Royal Challenge The Goal Signup 4000 members by Feb 28, 2012 How Offer to every table and every guest. Don’t assume they have one. Example- May I swipe your Royalty Rewards Card? We will be adding signage to all areas of the restaurant. bathrooms, hallways, entrance and exit (Sorry you din’t join to receive many free gifts. Over 1000 members are receiving Free gifts)

The Royal Challenge Incentive: Personal-.50cents/signup (Paid with RT gift card) Week Winner- Top signup receives 3+ shift selection Monthly Winner- $50GC (Local business) (Draw) One ballot for very 10 signups

The Royal Challenge IF THE TEAM GOAL IS ACHIEVED. 2 LUCKY Servers will be drawn from the Top 5 to go to “TheVegas Night Club and Bar Show” in March Will be required to party. Will need a few days off after the trip. Must be employees at time of award and trip and in good standing. Draw on Jan 1,2012

Wine New SummerWine Feature Sauvignon Blanc- New Harbour (Marlborough, New Zealand) No.2 Rose- Chateau de Saint-Martin (Cote de Provence, France) Petit Verdot, Gran Reserva- Dona Dominga (Colchagua Valley, Chile)

See you in Vegas!!!