Powered by Patient Survey 14-15 March 2015. Powered by 194 Total Responses.

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Presentation transcript:

Powered by Patient Survey March 2015

Powered by 194 Total Responses

Powered by Q1: When did you last see or speak to a doctor or nurse at the surgery? Answered: 192 Skipped: 2

Powered by Q1: When did you last see or speak to a doctor or nurse at the surgery? Answered: 192 Skipped: 2

Powered by Q2: How do you normally book your appointment to see a doctor, nurse or healthcare assistant at the surgery? Answered: 194 Skipped: 0

Powered by Q2: How do you normally book your appointment to see a doctor, nurse or healthcare assistant at the surgery? Answered: 194 Skipped: 0

Powered by Q3: How easy is it to get through to the surgery by phone? Answered: 194 Skipped: 0

Powered by Q3: How easy is it to get through to the surgery by phone? Answered: 194 Skipped: 0

Powered by Q4: Have you registered to use the on-line appointment booking and repeat prescription ordering service? Answered: 192 Skipped: 2

Powered by Q4: Have you registered to use the on-line appointment booking and repeat prescription ordering service? Answered: 192 Skipped: 2

Powered by Q5: Does the practice offer appointment times that are convenient to you? Answered: 189 Skipped: 5

Powered by Q5: Does the practice offer appointment times that are convenient to you? Answered: 189 Skipped: 5

Powered by Q6: Which times are most convenient for you to attend appointments with a doctor/nurse? Answered: 191 Skipped: 3

Powered by Q6: Which times are most convenient for you to attend appointments with a doctor/nurse? Answered: 191 Skipped: 3

Powered by Q7: Last time you needed to see a doctor, how quickly were you able to get an appointment? Answered: 188 Skipped: 6

Powered by Q7: Last time you needed to see a doctor, how quickly were you able to get an appointment? Answered: 188 Skipped: 6

Powered by Q8: Last time you needed to see a nurse, how quickly were you able to get an appointment? Answered: 186 Skipped: 8

Powered by Q8: Last time you needed to see a nurse, how quickly were you able to get an appointment? Answered: 186 Skipped: 8

Powered by Q9: Remembering the last time you telephoned the practice, please rate how the person answering dealt with your query: Answered: 190 Skipped: 4

Powered by Q9: Remembering the last time you telephoned the practice, please rate how the person answering dealt with your query: Answered: 190 Skipped: 4

Powered by Q10: Last time you saw a doctor at the practice, how good was the doctor at: Answered: 193 Skipped: 1

Powered by Q10: Last time you saw a doctor at the practice, how good was the doctor at: Answered: 193 Skipped: 1

Powered by Q11: Last time you saw a nurse at the practice, how good was the nurse at: Answered: 192 Skipped: 2

Powered by Q11: Last time you saw a nurse at the practice, how good was the nurse at: Answered: 192 Skipped: 2

Powered by Q12: At your last appointment, how long did you have to wait to be seen by the doctor/nurse/healthcare assistant Answered: 191 Skipped: 3

Powered by Q12: At your last appointment, how long did you have to wait to be seen by the doctor/nurse/healthcare assistant Answered: 191 Skipped: 3

Powered by Q13: How satisfied are you with the service you receive from Chadsfield Medical Practice? Answered: 193 Skipped: 1

Powered by Q13: How satisfied are you with the service you receive from Chadsfield Medical Practice? Answered: 193 Skipped: 1

Powered by Q14: How likely are you to recommend Chadsfield to friends and family if they needed similar care or treatment? Answered: 193 Skipped: 1

Powered by Q14: How likely are you to recommend Chadsfield to friends and family if they needed similar care or treatment? Answered: 193 Skipped: 1

Powered by Q15: Do you know about the Patient Participation Group at the surgery and how to get involved? Answered: 187 Skipped: 7

Powered by Q15: Do you know about the Patient Participation Group at the surgery and how to get involved? Answered: 187 Skipped: 7

Powered by Q16: How often do you use our website? - Answered: 192 Skipped: 2

Powered by Q16: How often do you use our website? - Answered: 192 Skipped: 2

Powered by Q17: Are you? Answered: 191 Skipped: 3

Powered by Q17: Are you? Answered: 191 Skipped: 3

Powered by Q18: Which age group are you in? Answered: 192 Skipped: 2

Powered by Q18: Which age group are you in? Answered: 192 Skipped: 2