1. Local Patient Participation Group ‘A centre of excellence delivering high quality care where patients and staff choose to be’ 21 st January 2015

2. ‘A centre of excellence delivering high quality care where patients and staff choose to be’ Update about the practice NHS England survey results Plans for the coming year Friends and Family Test Agenda

3. Practice update: 8-8 working New Appointments availability Evening Event in St Mary’s Church – Dementia Practice recruitment More Medical Student places More Research – Gout and Cancer Increased access to Psychological therapies Falls pathway ICT New facilities ‘A centre of excellence delivering high quality care where patients and staff choose to be’

4. Interesting statistics In the last year… 9134 patients seen in 49,549 appointments 142,869 items of medication were prescribed ‘A centre of excellence delivering high quality care where patients and staff choose to be’

5. NHS ENGLAND National Survey Results 191 patients responded to the survey ‘A centre of excellence delivering high quality care where patients and staff choose to be’

6. How easy was it to get through on the telephone? 6

7. ‘A centre of excellence delivering high quality care where patients and staff choose to be’ Helpfulness of Receptionists 7

8. ‘A centre of excellence delivering high quality care where patients and staff choose to be’ Frequency of being able to see your preferred GP? 8

9. ‘A centre of excellence delivering high quality care where patients and staff choose to be’ When did you want to see them? 9

10. ‘A centre of excellence delivering high quality care where patients and staff choose to be’ Able to get an appointment or to speak to someone 10

11. ‘A centre of excellence delivering high quality care where patients and staff choose to be’ What type of appointment did you get? 11

12. ‘A centre of excellence delivering high quality care where patients and staff choose to be’ How satisfied are you with the opening times? 12

13. ‘A centre of excellence delivering high quality care where patients and staff choose to be’ Overall experience at the surgery? 13

14. ‘A centre of excellence delivering high quality care where patients and staff choose to be’ Would you recommend the surgery to friends or family? 14

15. ‘A centre of excellence delivering high quality care where patients and staff choose to be’ Would you recommend the surgery to friends or family? 15

16. ‘A centre of excellence delivering high quality care where patients and staff choose to be’ 16

17. ‘A centre of excellence delivering high quality care where patients and staff choose to be’ ACTION PLAN 17 Introduce SMS text messaging service for appointment reminders and data collection Advertise and promote opening hours Improve on Friends and Family test results Plan another patient event Become a ‘Dementia Friendly’ organisation