Listening: The Neglected Skill

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Presentation transcript:

Listening: The Neglected Skill

Overview Listening: The Neglected Skill Listening vs Hearing Definition A five step listening process What we know about it Why is listening so difficult Steps to better listening How to help someone listen to you

Listening: The Neglected Skill Hearing vs Listening Physical act of receiving sound Passive process No effort Listening Selective process Active process Takes work

Listening: The Neglected Skill Definition: Listening A selective process of: receiving, attending to, understanding, Evaluating, and responding to auditory messages Steil, L. K., Barker, L. L., & Watson, K. W. (1983). Effective listening: Key to your success. Reading, MA: Addison-Wesley. Source: Steil, Barker & Watson

Listening: The Neglected Skill Five Step Listening Process Receiving – starts with a sound Attending to – paying attention to the sound Understanding – assigning meaning Evaluating – agreeing or disagreeing Responding – action (verbal or non-verbal) “I get it!”

Listening: The Neglected Skill What We Know About It Listening -- the most used communication skill Research shows: Most people spend 70% of their waking time in some form of communication activity Of this 70% of communication time: -- 10% is spent on writing -- 15% on reading -- 30% on talking -- 45% on listening

Listening: The Neglected Skill What we know about it, cont. Listening - least developed of all communication skills. Failure to listen is costly. Listening - one of the most valuable skills you can develop. Listening classes/workshops improve listening skills. Communication process depends on listening. Not listening is costly: resources, money, demerits, and lives

Listening: The Neglected Skill Listening Habits Survey Scoring: (20-100) Almost always = 2 Usually = 4 Sometimes = 6 Seldom = 8 Almost never = 10 Baghdad, Iraq: Col Jill Morgenthaler offers Liberty some milk. Three pest control managers climbed the Al Faw Palace ceilings and chipped away at the base of a patio column to rescue the trapped kitten. Retrieved 12 Jul 04 from AF website. 80 or above is exceptional 70 is around average or normal Below 60 need improvement Listening Habits Survey by Steil, Barker and Watson

Listening: The Neglected Skill Listening-Why So Difficult? Uninteresting topics Speaker’s delivery, appearance, or voice Over stimulation by the message Listening for facts Outlining everything

Listening: The Neglected Skill Listening-Why So Difficult? Cont. Faking attention Internal and external distractions Avoiding difficult material Emotional words Wasting the speed differential

Listening: The Neglected Skill Steps to Better Listening Be conscious of your listening behavior Motivate yourself to listen Prepare to listen Control your reactions Work at listening Listen for ideas Concentrate on the message

How to Help Others Listen to You Listening: The Neglected Skill Listening Suggestions How to Help Others Listen to You Be a good listener yourself Be interesting to talk to Use good eye contact Tell the truth Use the listener’s name regularly

Summary Listening: The Neglected Skill Listening vs Hearing Definition A five step listening process What we know about it Why is listening so difficult Steps to better listening How to help someone listen to you