1. Listening Communication Applications

2. Are listening and hearing the same?

3. Hearing  An automatic reaction of the senses and nervous system to incoming stimuli.

4. Listening  A voluntary act. The process of understanding what was meant, not simply hearing what was said.

5. What is considered the number one on the job skill?

7. Three Reasons Why We Listen:  To Understand

8. Why we listen:  To Remember

9. Why We Listen:  To Evaluate

10. The Rate Gap  The space between words spoken by another and our ability to interpret them.

11. Rate Gap  In other words, our minds and mouths work at different speeds.  Our brains simply work faster than our mouths.  We find ourselves with “listening spare time”.

12. Rate Gap  The average person speaks 120 – 180 words per minute.  The average listener can handle approximately 400 words per minute.

13. Types of Listening  Appreciative Listening Listening for enjoyment. Examples:

14. Types of Listening  Discriminative Listening – listening to single out something.  Examples:

15. Types of Listening  Comprehensive Listening – Listening to understand Examples:

16. Types of Listening  Therapeutic Listening – The listener acts as a sounding board for the speaker as the person talks through a problem. Examples:

18. Types of Listening  Critical Listening – evaluating what you hear to decide if the communicator’s message is logical.  Examples:

20. Seven Deadly Habits of Bad Listening Tuning out dull topics Tuning out dull topics

21. MEGO  My eyes glaze over!  “Let’s review our fire drill procedures.”

22. Dull Topics  Improve on this by listening for useful information.  Use the Rate Gap!!

23. Faking Attention  Also known as Pseudolistening or fake listening.  Improve on this by mentally paraphrasing what the speaker says.  Use the Rate Gap!!

24. Yielding to Distractions  Noises around us (peripheral) get our attention.  A door slams, cell phone rings, someone smacking gum.  Try to block out distractions when concentrating.

25. Criticizing Delivery and or Physical Appearance  This could include:  Delivery: Fillers, accents, word choice, etc.  Appearance: clothing, grooming, physical impairments, etc.

26. Jumping to Conclusions  Avoid personal biases against a speaker’s background or position.  Withhold judgment Hear people out before making decisions.

27. Overreacting to emotional words.  Words or phrases that pushes our “hot buttons”.  Words that pass through our emotional filters.

28. Emotional Filters EducationPhysical Condition BiasesMorals/Values AttitudeFamily AgeReligion Experience Respect another’s point of view!!!!

29. Interrupting  Also known as a “Communication Hog”  We do not listen when we are eager to speak.  We spend most of our listening time thinking about what we want to say. Talk shows have made interrupting popular.