1. LISTENING CHAPTER 3

2. OBJECTIVES Explain the difference between hearing and listening Identify the components of the listening process Describe four different kinds of listening Explain why good listening habits are important

3. LISTENING IS MORE THAN HEARING Listening is the receiving part of the communication process Hearing is only the automatic process We don’t do it very well

4. LISTENING IS MORE THAN HEARING Cost of poor listening is high We will be poor listeners until we decide to change Increases your impact when you speak What are some ways in which you can tell someone is listening?

5. LISTENING WITH TIME TO SPARE Our minds and mouths move at different rates Rate gap- p. 56 Can sandwich thoughts between words Disintegration

6. FOUR WAYS TO LISTEN Appreciative Listening Ex: music Discriminative Listening Single out a particular sound Empathetic Listening Ex: therapist, counselor, friend Critical Listening Hear and decide if the speaker’s message is logical

7. WHY LISTENING MATTERS Good listeners are everywhere Make more friends, get to learn Tuning into ourselves

8. ROADBLOCKS TO GOOD LISTENING Listening is difficult because we do not spend time working on it Most communication geared towards reading To really listen, we must pay attention When we listen, we can risk being deceived Biggest hurdle is the desire to speak

9. BAD HABITS FOR BAD COMPANY Seven habits of bad listening 1.Tuning out dull topics 2.Faking attention 3.Yielding distractions 4.Criticizing delivery or physical appearance 5.Jumping to conclusions 6.Overreacting to emotional words 7.Interrupting

10. FILTERS THAT DISTORT Listeners filter that they hear based on their backgrounds and personalities Become a problem when they interfere with good listening habits Examples of Filters: Experience Emotions Biases Education Attitude Age Religion Morals

11. TAKE ACTION TO BE A RESPONSIBLE LISTENER Be patient Pay close attention to body language Hold your temper when you disagree Put yourself in the speaker’s position

12. EFFECTIVE LISTENING STRATEGIES Knowing how speeches are organized will make us better listeners Beginning is the most entertaining but not the time to focus all alertness Listen for the main idea in the beginning Make guesses to see where the speech is going The middle is a critical part Determine accuracy and fairness by finding bias Be on guard for emotional appeals and propaganda at the end

13. LISTENING “SPARE TIME” Our minds can race during a speech and we can start to daydream Four ways to keep your mind fully engaged: Explore Analyze Review Search for hidden meanings

14. ASK FOR EXPLANATIONS Ask questions People are usually happy to help Don’t suggest that they need help Paraphrase the message Summarize the message

15. CHAPTER WRAP UP Hearing is an automatic reaction- different from listenng Use spare time to your advantage- explore, analyze, review, and search for hidden meanings Seven habits of poor listening Strong emotions can prevent us from being good listeners Knowledge of speech organization is beneficial