2 Supervised by: Dr. Rawhia Salah Prepared by:اعضاء المجموعهغاده حبيشاثير الفرجالعنود الرشيدالبندري العتيبيساره الدوسريبيان الزهرانيمنيره القحطانيSupervised by: Dr. Rawhia Salah
3 OutlineIntroduction.Definition of Listening and listening skills.Importance of Listening Skills.Types of Listening Skills.Process of listening.Techniques of Listening Skills.
4 Listening skillsWe Spend a lot of Time Listening Adults spend an average of 70% of their time engaged in some sort of communication, of this an average of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing.
9 Listening is the ability to accurately receive and interpret messages in the communication process The word “Listen” derives its roots in the Germanic language from the word “Hlysnan” which means to pay attention.
13 Importance of Effectiveness Listening Skills: Listening builds stronger human relationshipsListening is critical in conflict resolutionTo avoid communication errors
14 4. It makes you successful in workplace, family and in the society 5 4. It makes you successful in workplace, family and in the society 5. Helps us to learn 6.Increased number of friends and social networks, improved self-esteem and confidence
16 1 -Active Listening:Listening in a way that demonstrates interest and encourages continued speaking as well as to understand the message of a speaker as when we attend a classroom lecture.
17 2 -Empathic Listening:It focuses on spoken message and the emotions of the individual. It aims to seek for understanding what the other person is feeling. Involves listening to other person by putting oneself in the physiological position of that other person
18 3 -Sympathetic listening;We care about the other person and show concern in the way we pay close attention and express our sorrow for their ills and happiness
19 4 - Evaluative/critical Listening: Listening in order to evaluates on what someone says (message). Listeners have to critically respond to the message and give their opinions.
20 5-False Listening:It occurs where a person is pretending to listen but is not hearing anything that is being said and actually spending more time thinking
21 6- Relationship Listening: Listening in order to support and develop a relationship with the other person.
22 Therapeutic listening 7 -Therapeutic listeningThe speaker use deep connection in order to help the speaker understand, change or develop in some way. E.g music therapy and psychiatric doctor
23 8 -Selective listeningIt involves listening for particular things and ignoring others.
26 Process of listening 2. Understanding 1. Receiving 3. Remembering 4. Evaluating5. Responding1. Receiving
27 Receiving1. It refers to the response caused by sound waves stimulating the sensory receptors of the ear; it is physical response.Understanding2. It is the stage at which you learn what the speaker means “the thoughts and emotional tone”.
28 3. RememberingIt is important listening process because it means that an individual added message to the mind's storage bank.4. EvaluatingIt consists of judging the messages in some way.
29 5. RespondingThis stage requires that the receiver complete the process through verbal and/or nonverbal feedback; because the speaker has no other way to determine if a message has been received.This stage becomes the only overt means by which the sender may determine the degree of success in transmitting the message.
30 Techniques of Listening Skills: Focus on key-pointsBeing aware of both verbal and non-verbal messages.Listen with an open mindAvoid false attention and pretending to listen.Wait for the speaker to pause to ask clarifying questions.
31 Attempt to find a connection to or personal interest in the speaker’s topic Be attentive, but relaxedStop trying to jump in and talk” avoid interaction”Take time to listen to yourself
32 Face the speaker and maintain eye contact Try to feel what the speaker is feeling.Give the speaker regular feedback.Respect right to share
33 Tips for effective listening It is estimated that we use only about 25 percent of our listening capacity. Here are three tips to help you increase your ability to listen by 50 percent:- Look at the speaker (benefit = 15 percent)- Ask questions (benefit = 15 percent)- Take notes (benefit = 20 percent)Finally, “If we were supposed to talk more than listen, we would have been given two mouths and one ear.”
34 Do not jump to conclusions about what you see and hear Do not jump to conclusions about what you see and hear. You should always seek clarification to ensure that your understanding is correct.