2. Introduction:  Listening comes first  Difference Between Hearing & Listening  Definition of Listening & Listening Skills  Importance of Listening Skills  Types of Listening Skills  Effective Listening  Features of Listening  Process of Listening  Techniques of Listening Skills…  Much more

3. The First and the Foremost communication skill that we learn in our lives is nothing but “LISTENING”  Listening Comes First LISTENINGLISTENING SPEAKINGSPEAKING READINGREADING WRITINGWRITING

5.  Difference Between Hearing & Listening… Hearing: o Hearing is simply the act of perceiving sound by the ear. o Hearing occurs with or without your consentListening: o Listening is an action where you choose to actively concentrate on what you hear. o In listening your brain processes the information into knowledge. “Listening is not the same as hearing and hearing is not the same as listening.”

6. What is Listening? The process of receiving, constructing meaning from, and responding to spoken and/or non-verbal messages; to hear something with thoughtful attention.

7. What are Listening Skills? Listening Skills are the ways to help you listen something more effectively.

8.  Importance of Listening Skills o An attentive listener stimulates better speaking by the speaker o A good listener learns more than an ordinary listener. o A good listener learns to detect prejudices, assumptions and attitudes. o Communication is not complete without effective listening.

9.  Types of Listening… o Discriminative Listening o Pretense Listening o Selective Listening o Attentive/Active Listening

10. o Discriminative listening o Discriminative listening- It involves identifying the difference between various sounds. It also enables one to differentiate between familiar and unfamiliar language. o Active Listening o Active Listening- Active listening is a communication technique used in counseling, training, and conflict resolution. It requires that the listener fully concentrate, understand, respond and then remember what is being said.

11. o Pretense Listening o Pretense Listening- It involves more hearing than listening. It means pretending through facial expressions that one is listening when actually one is not. o Selective Listening o Selective Listening- It involves selecting the desired part of the message and ignoring the undesired part of the message.

12.  Effective Listening… Effective/Active Listening Is Actively Absorbing The Information Given To You By The Speaker, Showing That You Are Interested. It Can Also Include Providing The Speaker With The Feedback, By Asking Relevant Questions So The Speaker Knows The Message Is Received.

13. In active listening, it is important to learn, to summarize and reflect smoothly, without appearing to mimic or repeat back in a robotic fashion. Useful phrases are: "As I understand it, what you are saying is...." "So your point is that...."

15.  Benefits of Effective Listening o Enhances Productivity o Improves Relations o Avoids Conflict o Improves Understanding o Improves Negation Skills o Helps You Stand Out o People Will Appreciate It

16. o Physiological Barriers 1) Hearing Impairment 2) Speaking Thinking Rate o Environment Barriers 1) Physical Distractions 2) Message Overload o Attitudinal Barriers 1) Prejudices 2) Preoccupation 3) A Casual Attitude 4) Egocentrism  Barriers To Effective Listening

17. o Poor Listening Habits 1) Faking Attention 2) Listening Only for Facts 3) Avoiding Difficult & Uninteresting Material

18. Traits of a Good Listener…

19.  Features of Listening o Listening is a mental activity. o It improves by consciousness and concentration. o It is a skill as it can be improved by experience. o Non-verbal communication also helps in listening. o Listening stimulates speaking. o Listening involves paying close attention to the sounds that come in way of communication.

20.  Process of Listening 2.Understanding 3.Remembering 1.Receiving 5.Responding 4.Evaluating

21. It refers to the respond caused by sound waves stimulating the sensory receptors of the ear; it is physical response. It is the stage at which you learn what the speaker means “The thoughts and emotional tone.” 1.Receiving1.Receiving 2.Understanding2.Understanding

22. It is important listening process because it means that as individual added message to the minds storage bank. It consists of judging the message in some way. 3.Remembering3.Remembering 4.Evaluating4.Evaluating

23. This stage requires that the receiver complete the process through verbal and/or nonverbal feedback; because the speaker has no other way to determine if a message has been received. This stage becomes the only overt means by which the sender may determine the degree of success in transmitting the message. 5. Responding

24.  Techniques of Listening Skills o Focus on key-points. o Being aware of both verbal and non-verbal messages. o Listen with an open mind. o Avoid false attention and pretending to listen. o Wait for the speaker to pause to ask clarifying question. o Be attentive, but relaxed.

25.  Listening Pitfalls o Appearance and delivery o Separating ideas from facts o Interrupting o Pretending o Distraction o Sarcasm

26. Be a Whole Body Listener

27. Rules of Good Listening o Stop talking o Stop thinking o Remove Distractions o Do not let your Mind Wander o Do not Pre-judge o Be Patient o Empathize with the speaker