Gigi Virata Executive Director for Information and Research General Membership Meeting 26 May 2008

Tonight’s Agenda Updates of BPA/P Gigi Virata/Cathy Ileto/Manny Guillermo Presentation I Rei Ho Hui Yin Senior Rewards Consultant Hewitt Associates “Managing Rewards in the BPO Industry” Presentation II Arnold Carlos Head of the Corporate Sales Group ePLDT “Choosing the Right Partner for Disaster Recovery” Andrew Smith Technical Pre-Sales Engineer ePLDT “Why Hosted?”

Tonight’s Agenda Q & A Cocktails and Networking Sponsored by:

Info & Research Power Team (Gigi Virata) eSourcing Capability Model for Service Providers (eSCM-SP). Workshop led by Bennet Kumar of Anantara Solutions. The model helps service providers address the challenges in sourcing relationships from initiation to contracting to service delivery. Hewitt Total Compensation Measurement Study General industry survey targeting BPO industry in Manila. By joining the survey, participants are provided with complimentary report which reveals Total Guaranteed Pay for all benchmark positions as well as benefits prevalence for the Philippines market. Participation is free and each company has Hewitt's full support in the job matching and data collection process. O&O Industry Directory Ad space is still available. Deadline is Wednesday, May 28.

Philippine IT-BPO Export Revenues: 2005 to 2010 Year Export Revenues ($000,000) Growth Rate (%) , , , (forecast) 6, (target)12,99939 p.a. 5 Source: Joint BPAP/BOI/PEZA/CICT Task Force; 2008 – BPAP analysis

RP, India share of global IT-BPO market rising 2007 est.: India 51-56%, RP 8-9% Source: BPAP analysis using BPAP and McKinsey data

HR Power Team (Jamea Garcia) BPAP participation in Government and Private Sector Initiatives(NCC, COMSTE, PTFE) Middle Management Program for the BPO Attrition study in coordination with HRCC and DBM ADEPT Methods Training Started Today (May 26, 2008) ELITES Teacher Training on-going PGMA-TWSP Scholarship Vouchers 7

HR Power Team (Jamea Garcia) Power Team Working Group Meeting WHEN: May 30, 2008, Friday 3:00pm-5:00pm WHERE: TBA Committees: 1. Comprehensive Training Programs 2. Recruitment & Retention 3. Career Advocacy & Opportunities 4. Labor Concerns 8

Internal Marketing/Talent Campaign –AVP targeting schools, parents, funders; Interested sponsors may approach Cathy Ileto –Launch Event of Talent initiative to media and schools- 2 nd Sem –Media Site Visits to various O & O companies every month until December (Key Opinion Leaders) help promote O & O industry among graduates, other stakeholders External Marketing/Branding Campaign –Final FGD/testing on May 27. To be aligned with other branding initiatives. –Collaterals are being updated: Portal- E Commerce portion will be launched June. Partnered with Kaban Online Why the Philippines AVP –June 2008 (Globe and PLDTas partners). Storyboard conference May 20 Primers & Posters-June 2008 (to be launched in CommunicAsia) Marketing Power Team (Cathy Ileto)

Labor Bills – BPAP has drafted a bill amending the night work provision or Art of the Labor Code exempting permanently our industry from this provision (for adoption by the House Committee on Labor as a committee bill). BPAP is also drafting a position on wage increase. QT assisting BPAP to consolidate all proposed amendments to Labor Code IPR and Data Privacy Bills – BPAP ED Cathy Ileto & Gov’t Committee have submitted its position on the Data Privacy Bill sponsored by Congresswoman Liwayway-Chato. TWG Meeting May 23 Govt Power Team (Cathy Ileto)

Completed: - Australia IT-BPO Road show (Apr 29-May 2) – 20 Phil delegate cos; met with 16 Australian cos. in Melbourne and 20 Australian cos. in Sydney; forged partnerships with AIIA, the NSW Dept of State, and Multi-media Victoria - Gartner Outsourcing Summit, Washington DC – May – 12 BPAP members attended; fosered partnerships with Gartner - World Congress on ICT (WICT), KL, Malaysia – May Upcoming: - CommunicAsia Singapore- June 17 to 20, World BPO Forum, New Jersey – July 28 and 29, US Trade Mission (7 cities) – end-July 2008 (tbc) - Mission to Germany in October 2008 (tbf) - New York mission/Presidential visit – Nov 2008 (tbc) Local and Int’l Events 2008: Contact: Cathy Ileto at

Membership Power Team (Manny Guillermo, Co-Chair) New members:New members: –8 applicants approved and being scheduled for induction –29 applicants in process Breakthroughs!Breakthroughs! –5 th edition to be released in June –Exploring bi-monthly vs quarterly issues to capture industry dynamism Membership strategy: proactively invite companies that could contribute a lot of value to support the BPA/P mission. BPA/P is not about just increasing the number of members but in building industry- member relations that are mutually valuable.Membership strategy: proactively invite companies that could contribute a lot of value to support the BPA/P mission. BPA/P is not about just increasing the number of members but in building industry- member relations that are mutually valuable. New Committee are welcome! Interested members may contact Nette Roselo. The Committee meets every second Wednesday of the month at 5 p.m. at BPA/P.

THANK YOU VERY MUCH! For more information regarding the association, please visit our website at