AARNet Copyright 2012 Network Operations Internet2 Spring Members meeting 25 th April, 2012 James Sankar

AARNet Copyright 2012 The AARNet Network 2

AARNet Copyright 2012 What are we hearing? 3 CollaborationContent Delivery Mobility Customers are telling us that collaboration, content delivery and mobility services will help them extract more benefit from the core network – especially if they are user-friendly, scalable, redundant and secure Interoperability is key! Telepresence Unified Comms Exchange Access rich content Peering Akamai Mirror CloudStor Access bandwidth where & how we need eduroam AARNet Anywhere Mobile Broadband

AARNet Copyright 2012 Current Collaboration Services 4 Collaboration Services 1.H.323/SIP/ISDN Audio & Video conferencing 2.Live Streaming 3.Record/playback 4.Web conferencing (Vidyo, BBB, AARNet Anywhere) 5.AARNet UC exchange video calls 6.AARNet TelePresence exchange BENEFITS Free to use, Unmetered High Performance, High Availability Dedicated staff Standards based Resolves N-squared complexity/cost High Definition Proactive Quality Assurance

AARNet Copyright 2012 Current Content Delivery Services 5 Content Delivery Services 1. AARNet Mirror – large repository 2. Domestic peering with content providers – Google, AKAMAI, ABC iView etc 3. Cloudstor – Multi GB file transfer BENEFITS Free to use Unmetered High Performance High Availability Dedicated staff Standards Based Resolves N-squared complexity/cost Cached low cost content Multi-GB File transfers Low cost NREN developments

AARNet Copyright 2012 Current Mobility Services 6 Mobility Services 1. Eduroam – federated guest access 2. 3G Mobile Broadband trial – data bucket 3. AARNet Anywhere beta* 4. Android /IPAD2 mobile video application access to conferencing services BENEFITS Free to use Unmetered (not 3G MBB) High Performance High Availability Dedicated staff Standards based Resolves N-squared complexity/cost Lowers data costs off campus Leverages Institution investments Low cost NREN developments

AARNet Copyright 2012 AARNet current services 7 Collaboration Services Content Delivery Services Mobility Services 1.H.323/SIP/ISDN Audio & Video conferencing 2.Live Streaming 3.Record/playback 4.Web conferencing (Vidyo, BBB, AARNet Anywhere) 5.AARNet UC exchange video calls 6.AARNet TelePresence exchange 1. AARNet Mirror – large repository 2. Domestic peering with content providers – Google, AKAMAI, ABC iView etc 3. Cloudstor – Multi GB file transfer 1. Eduroam – federated guest access 2. 3G Mobile Broadband trial – data bucket 3. AARNet Anywhere beta* 4. Android /IPAD2 mobile video application access to conferencing services

AARNet Copyright 2012 Audio and Video Conferences & Hours Use 2008 onwards 8 National Video Conferencing Service stats

AARNet Copyright 2012 Current TelePresence Exchange 9

AARNet Copyright 2012 Future services 10 Collaboration services Skype Gateway to conferencing services Telepresence interoperability service Unified communications service extension – global reach Cloud based conferencing services – multi- tenant capability AARNet Anywhere + LinkedIn click to call Third party hosted web collaboration federation services – Lync/Webex etc Capped “all you can eat” voice calls – national. Mobile, international – via AARNet Exchange Content Delivery services Webcam “Ustream” video broadcast service Central Gaming cluster services Mobility services AARNet Anywhere + LinkedIn click to call Federated presence service Managed telephony service RNOs AAC Board Customer engagement Concept Development

AARNet Copyright 2012 Current services environment A complex ever changing environment –Customers are free to use, compete own similar services –Complex customer environments exist – nationally/globally –Complex dynamic multi vendor market exists How to control, scale, leverage worldwide? –We all share good IP network baseline –Services tend to follow technical silos – efforts to converge underway –What is the value we bring to the customer? Greater zero cost call reach Richer video call collaboration capability? An infrastructure for third party service provider solutions? –How to extend service access, reach, scale, secure –How to manage call control – coordinated efforts? –Can H.323/IP, SIP and ENUM play a role? –Single versus multi-vendor? –MCU scheduling and API support? 11

AARNet Copyright 2012 AARNet Service Focus Areas Gatekeeper co-ordination Dial Plans (ENUM) SIP Trunks Firewall/NAT Traversal best practice QoS/spare capacity Gatekeeper co-ordination Dial Plans (ENUM) SIP Trunks Firewall/NAT Traversal best practice QoS/spare capacity NVCS scheduling enhancements Cisco TPX interoperability Desktop video Common monitoring, reporting, etc NVCS scheduling enhancements Cisco TPX interoperability Desktop video Common monitoring, reporting, etc Common peering/routing best practice QoS, SBC and SIP coordination b/t carriers Common call routing, ENUM Support & operations models b/t carriers Meet me MCUs and scheduling process TPX exchanges OVCC coordination Common peering/routing best practice QoS, SBC and SIP coordination b/t carriers Common call routing, ENUM Support & operations models b/t carriers Meet me MCUs and scheduling process TPX exchanges OVCC coordination Customer to AARNet coordination for convergence AARNet service Convergence AARNet to other Carriers and Managed Video Service Providers 12

AARNet Copyright 2012 International ventures- best practice, influence, reach 13 Creating a video “cloud” of network carriers and managed video service providers to enable video to just work – coordination of dial plans, SIP, ENUM, access to MCUs, support and scheduling coordination, interoperability testing, apps development and worldwide access via commercial networks Cisco TelePresence Exchange – investment in core infrastructure donated by Cisco to enable inter-inst. Collaborations nationally and globally Traditional Video conferencing, supported commercial vendors, expect TIP to play increasing role alongside SIP for interoperability Chairing efforts with the APAN community to add video network infrastructure to IP networks for no-cost video/UC call services to extend reach into Asia Exploring ways to extend voice and video calling capability of ENUM/UC in Australia and Asia to extend into Europe & Brazil, Argentina NRENs Industry

AARNet Copyright 2012 OVCC Challenges = learnings for R&E? Sustainability - Reporting & Billing –CDR ingestion and analysis - homebrew –ROI on investment to carrier/customer is a challenge, need to know locations of participants to determine travel/time/carbon savings via overlay portal –How to bill? Carrier credits and chargeback to own customers? Trust Fabric –How can competitors work together –How much can be revealed for operational success & value prop. For entire service? Session Management & control –Private routing with QoS –Private ENUM/SIP Proxy –Gatekeeper Proxy/Mesh federation Complex Service/Platform integration –Multi-vendor compatibility with H.323/IP + SIP + Cisco TIP as opposed to single vendor cloud –Skype integration and Microsoft/Lync positioning to track/respond? –Social Media/IPTV/Video/Gaming integration – compelling IMS based blended services to track and position? Capacity management –Ad hoc dedicated meet me rooms – simple but inefficient –Scheduling, API based multiple MCUs - physical room mgt local control? –Network/MCU failure issues – do we/how to resolve? –Port utilisation differences – baseline min. stds? E2e support matters – managing changing environment, use of test beds/change mgt –QoS & 24x7 test/monitoring facilities? –Need a separate test bed environment for tests and coordinating upgrades? –Effort required should not be underestimated for accreditation Security – best practice to secure key infrastructure –Gatekeeper configurations –SIP security and use of ACLs? –Security behind SBCs ? Quality of user experience –Client software tied to BYOD – easier to code –Codec compression vs licencing costs 14

AARNet Copyright 2012 Why ENUM? Converge reachability to provide true unified communication, irrespective of protocols and call routing Route calls over existing (NREN) IP infrastructure (with PSTN interconnect for other customers/public) Reuse existing infrastructure (DNS) Routing resilience Reduced call routing complexity using DNS lookup Extend worldwide call routing by joining nrenum.net alongside other private ENUM trees Enable rich media support Low costs (hardware/support/training) Allows ubiquitous move between technologies 15 E.164 PSTN H.323 GDS/IP SIP URL/IP ? … ENUM PSTNH.323SIP…

AARNet Copyright 2012 AARNet’s ENUM Plans Use combination ENUM deployment Sub-delegate to customer to manage own number ranges/UC solutions (≈ infrastructure ENUM) User ENUM within AARNet and as a potential managed service Preference for central service Register with NRENUM.net (+61 delegation) Free VoIP/Video interconnect with 10+ other NREN worldwide supporting H.323 & SIP call routing + rich media + interconnect with “world” due to e164.arpa querying requirement = access to VoIP/video devices Offer ENUM+ service by routing calls via AARNet SBCs to provide better management, monitoring, support, reporting, security (first layer of protection, (DOS, malicious use, toll fraud), lawful intercept compliance, NAT traversal support, Trusted IP addresses via firewall, etc. 16

AARNet Copyright 2012 The view from 30,000 feet 17 Gatekeepers Session Border controllers For more secure, scalable NAT traversal/SIP access To deliver new voip/video/im/prese nce services Renovo conference booking system for H.323/SIP MCUs (Polycom, Cisco, etc) + streaming/recording. Scheduled/ad hoc conferences on demand plus Telepresence support + interoperability, HD streaming SBC/FW/NAT traversal Find me, Call me Federated UC Dir Services Real time presence, chat, click to call voip, video

AARNet Copyright 2012 Final thoughts Why are we doing this? Can’t we just use Skype? Can’t the cloud solve this? Can we interoperate + lower costs? From buy your own kit to central? Is the solution Multi-tenant Infrastructure or application focus? How can we move forward? What is in it for me? Customer, Inst, NREN, vendor Facilitating collaboration for edu + research Not so simple (unmetered, $ svc, small grps) Possibly, but inst. Integration - calendar? Needs national/global coordination ROI vs $ + use issue Middle ground needed to route and offer user simple solutions Low hanging fruit? Buying club, targeted coordinated effort Customer – simple, multiple videotone experience and choices Inst - $ effective, low support, just works NREN – value add, traffic use, great collab cases, Vendor – greater adoption and use, interop/cloud experience, opportunities to grow/connect other sectors and inter- connect R&E with Govt, Industry etc 18

AARNet Copyright 2012 Thanks for listening Any questions? 19