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Contents 3 Business Concept 4 Competitive Advantages 5 Goods Turnover Dynamics 6 Geography 7 Brand Portfolio 8 Resources 9 Organizational Structure 10 Customer Service Process Flow Diagram 11 Automation and Control of Sales Representatives’ Activities 12 Logistics Automation 13 Warehouse Logistics 14 Human Resources Management 15 Contacts “By achieving the highest quality of the services we provide, we improve your quality of living”

© Business Concept Key customers o Major suppliers with a sales team managed jointly with the distributor (integrated sales department) Key product o Sale o Logistics Key competences o Sales management Logistics management o Finance management o Advanced infrastructure o Ability to synergize businesses Key values o Open relations with partners o Confidential relations in the team

© COMPETITIVE ADVANTAGES o Clear planning and reporting process o Formalized business processes o Work with well-known prominent brands o 65% coverage of Ukrainian active customer base (FMCG) o Technological innovations in logistics and accounting o Strong team of managers o 15 years’ experience in the Ukrainian FMCG market o Ability to synergize businesses

© Goods Turnover Dynamics in

© o Dnipropetrovsk, Zaporozhye, Krivoy Rog, Kirovograd, Melitopol, Dniprodzerzhynsk, Pavlograd, Nikopol; o Kharkov, Sumy, Shostka; o Lugansk, Donetsk, Mariupol, Kramatorsk; o Kiev, Vinnitsa, Chernigov; o Odessa, Nikolaev, Kherson, Balta, Izmail; o Sevastopol, Simferopol, Feodosiya, Yevpatoriya, Kerch, Yalta, Krasnogvardeyskoye, Djankoy; Geography

© BRAND PORTFOLIO FOOD NON FOOD

© RESOURCES Territory 14 regions in Ukraine Staff 2070 employees Transport 220 vehicles 100 vehicles Warehouse area 43,200 sq. m Office area 3,000 sq. m Retail outlet coverage 47,363 retail outlets

© ORGANIZATIONAL STRUCTURE OF MANAGEMENT

© Submission of requests to the OS, posting of expenditure invoices Uploading data in the accounting system Processing received orders, creation and optimization of traffic routes Uploading data in the OS Receipt of documents at the warehouse, order picking Loading the delivery vehicle Product delivery to the customer CUSTOMER SERVICE PROCESS FLOW DIAGRAM

© AUTOMATION AND CONTROL OF SALES REPRESENTATIVES’ ACTIVITIES Smartphone: Visits to retail outlets according to a scheduled route Taking customer requests on-line GPS List of retail outlets Outlet priority in the route Office Outlets Scheduled routes Route ANTOR Logistic Master: Planning routes based on specific criteria with maximum efficiency Optimum route for maximum work time efficiency

© AUTOMATION OF LOGISTIC PROCESSES Warehouse Order priority in the trip Outlets Scheduled trips List of requests with parameters Scheduled routes and trips

© WAREHOUSE LOGISTICS FIVE-TIER GOODS STORAGE SYSTEM

© Grand Distribution’s operations are guided by the understanding that people are the most important resource. We work with over 2000 successful specialists who are the main element of the Company’s success formula. It is the staff’s continual improvement that ensures development and prosperity of our Company. Clear staff management standards are in place in the Company. They include: Recruitment and adaptation Staff evaluation Training and formation of candidates pool Employee incentive system We strive to be the best in our business, and for this reason we continue looking for new talented employees with a great personal and professional potential, ambitious and reliable people ready to pursue their aims. We are improving to create a company in Ukraine which can make our shareholders and partners, investors and employees proud, which can make Ukraine proud. HUMAN RESOURCES MANAGEMENT

© Ukraine, 49130, 80 Berezinskaya str., Dnipropetrovsk city tel. (0562) , tel./fax Web: