Going Up? Elevate Your Business Today A Testing Roadmap for Complex Oracle E-Business Suite Projects Yugant Patra

Capgemini Outsourcing Consulting Technology Key Capgemini statistics Total Revenue: $ 11 Billion 100,000 + employees 6,400 Testers  Presence in >30 countries  Full-service firm  Serve 2/3 of global Fortune 500  Industry focus: Retail, Distribution, Life Sciences, Manufacturing, Automotive, Health & Public Services, Energy and Utilities, Financial Services Revenue Distribution by Discipline Approximately $11 Billion Global Revenue Local Professional Services 18% Outsourcing Services 38.4% Consulting Services 6.7% Technology Services 40% Global Headcount 91,621 Nordic Countries 4,049 North America 8,379 UK & Ireland: 7,985 India: 20,554 Benelux: 12,291 Central Europe: 7,534 France: 21, 175 Iberia: 5,435 South America 1,016 Asia Pacific: 1,524 Italy: 1,462 Our Group Headcount Covers Key Regions Across the Globe Government Financial Services Energy & Utilities Telecom, Media & Networks Other 2 © Copyright Capgemini 2010 All Rights Reserved Manufacturing

Our Testing Service Offerings 3 © Copyright Capgemini 2010 All Rights Reserved Solution Enabler Competency Building  In house tools  Knowledge repositories  Internal Training Programs Framework  Checklists, guidelines and best practices  Implement across projects  Tool specific add-ins Test lab  Infrastructure & Setup Lab  Tool Licenses  System Requirements  Maintenance Test Process  Aligned with Capgemini standard TMap ® and DDF ™ and Oracle AIM methodology Research & Development  Creating Solutions for new technologies using existing tools Tools Test Automation and Regression Automation Oracle ATS, HP QTP Requirements Modeling Blueprint Requirement Center, Microfocus Optimal Trace Test & Defect Management Teamforge ™, HP QC, IBM Rational Test Manager, Mantis COE Vendor Tie-ups Accelerators Tool Framework DDF ™ framework Service Offering Test Process Improvement ® Functional Testing Test Automation Regression Testing Test Factory Performance Testing Integration Testing

Meet Mr. Brown YAY!! Now What?? What’s my roadmap? 4 © Copyright Capgemini 2010 All Rights Reserved

Test Guru to the Rescue 5 © Copyright Capgemini 2010 All Rights Reserved

The AIM Testing Cycle CRP 1 CRP 2 CRP 3 * UAT 6 © Copyright Capgemini 2010 All Rights Reserved

See the Complete Picture 7 © Copyright Capgemini 2010 All Rights Reserved Project Costing Project Billing Fixed Assets Accounts Receivable General Ledger Enterprise Asset Mgmt Cash Mgmt Mobility Procure to Pay Order to Cash Demand Planning Supply Chain Planning HCM (OTL) Change Management / Testing / Training Analytics/Reporting Manufacturing

Collateral Test Strategy Document Testing Calendar Testing Collateral Scenario Sheet Test Scripts Datasheets 8 © Copyright Capgemini 2010 All Rights Reserved

CRP 1- OBA Do you Know OBA? What’s OBA?? 9 © Copyright Capgemini 2010 All Rights Reserved

Use of OBA Powerful, Easy to use Rapid implementation solution for NEW E-Business Suite implementation. An Automated Setup Tool Allows an implementer to download the setup question configuration answers from the associated project workspace Includes business flows representing leading industry practices Flow model, Videos and Demo Scripts available for increasing end users awareness and training Reduce implementation time In built Market, Industry and Country variations 10 © Copyright Capgemini 2010 All Rights Reserved

11 AIM for Business Flows with Accelerators CRP1CRP2 Questionnaire Workshop CRP3 Questionnaire Only If Needed SITUAT Prod Go Live ! Training Prod Cutover 11 © Copyright Capgemini 2010 All Rights Reserved

By using the Accelerator Process and Assets, the time needed to prepare and execute your first functional CRP is reduced from months to as little as a weeks. 12 © Copyright Capgemini 2010 All Rights Reserved CRP 1- OBA

CRP 2/3 No Test as they come Should I wait for all Custom Objects to be ready? 13 © Copyright Capgemini 2010 All Rights Reserved

Maximum Time and effort - Heavy involvement of Country Champions Ideally Test as they come – Start the first Custom object in the end to end flow Client’s client facing piece requires most testing and attention Use of Oracle SSC for quick issue resolution Custom functionality test Issue documentation and resolution CRP 2/CRP 3 Functionality Testing Custom Objects Integration/ End to End Testing Month End Closing SOX Compliance Performance /Load Testing Financial Reporting Testing 14 © Copyright Capgemini 2010 All Rights Reserved CRP 2/3

The UAT test packet should contain: Test Scenarios, Test Data and Test Scripts –The Test Bible It is CRUCIAL for scenarios tested to reflect realistic, relevant business situations Validate the application from end user perspective Country/LOB Champions and Role Champions should lead the test Representative “Day In The Life Of “ (DILO) of the firm Include a short survey to gauge the UAT testers feedback of the new system CRP1 CRP2 UAT Design Configuration Development Defect Resolution Training Change Management 15 © Copyright Capgemini 2010 All Rights Reserved UAT

Timelines Training Material Prep Develop ment Scenarios Global Tester Sign Off Data & Scripts CRP2/CRP3 Training Material Prep Test Packet Preparation UAT Conduct UAT Defect Resolution Test Planning, Support and Reporting Go No-Go Decision Month of Defect Resolution & Retest Gather Data & Develop Scripts CRP1/OBA CRP1 Design Design Freeze UAT Training UAT Training Onsite Orientation & Kick-Off Test Mgmt. Functional User and Country Champion Signoff Test Plan Development CRP2/CRP3 16 © Copyright Capgemini 2010 All Rights Reserved

Test Tracking Use of Tools Virtual Repository for Test Scenarios and Test Scripts Facilitates reusability Defect Reporting Defect Triage Test Progress Reporting HP Quality Center software Rational TestManager PVCS Good Old Excel 17 © Copyright Capgemini 2010 All Rights Reserved Oracle Test Manager

Defect Life Cycle Identify Defect Track Defect System Test Defect Resolution Open Defect Close Defect Defect Review Meeting Re-Test Defect Re-Open Defect Testers find defects during UAT, functional, regression or integration testing. Developers find defects during unit/system testing. Tester or developer logs a defect and assigns an ‘Open’ status to the defect. Defect Triage Team reviews the defect, adjusts the defect type, responsible group, severity, priority & others attributes of Defect. Responsible Team Leads assign the defect to a resource and Estimated Fix Date. All Open defects with a severity of ‘Showstopper’, ‘High’ are tracked on the daily defect report.. Assigned resource resolves the defect and assigns the resolution status to ‘Fixed’ & status to ‘Awaiting Retest – System’ Config.Mgmt. Team migrates the changes to User Test environment and changes the status to ‘Migrated’; Upon assuring the fix migration and prelim test on UAT (if it necessitates), assigns the defect to ‘Awaiting Retest – UAT’. Test Lead reviews the Awaiting Retest-UAT defects on a daily basis to plan and communicate retest of the fix. Tester verifies the defect has been resolved and changes its status to ‘Closed’. If the defect has not been resolved tester changes its status to ‘Re-Opened’. ‘Re-Opened’ defects are discussed during the next Defect Review meeting. Migrate Change Solution Team performs system test; Upon successful test, initiates the migration of the fix to UAT. 18 © Copyright Capgemini 2010 All Rights Reserved

Defect Reporting Graphs, Management love Graphs How do I report my Defects? 19 © Copyright Capgemini 2010 All Rights Reserved

Defects Metrics SeverityShowstopperHighMediumLowTotal AR OIE PA Totals © Copyright Capgemini 2010 All Rights Reserved

Legacy Application Integration People Structure Testing Lead Country Group 1 LOB 1 Country Group 2 LOB 2 Country Group 3 LOB 3 Country Group 4 LOB 4 Country Group 5 LOB 5 Legacy Manager Implementation Lead Project Management Office Test Support Role Champions/ Functional Leads Projects Solution Team Proj. Admin Proj Mgr Invoicing Receipts Property/Tax Purchasing/Iproc Receivables Payables Fixed Assets Property/Tax Proj. Admin Proj Mgr Invoicing Receipts Property/Tax Proj. Admin Proj Mgr Invoicing Receipts Proj. Admin Proj Mgr Requisitions Invoicing Receipts Billing.& Rev Property/Tax Billing.& Rev General Ledger GL/Acctg. Property/Tax GL/Acctg. Invoicing Receipts Billing.& Rev Requisitions Proj. Admin Proj Mgr 21 © Copyright Capgemini 2010 All Rights Reserved

UAT TTT Come in as Testers leave as Trainers CRP1 CRP2 UAT Solution Team Functional Team Country/LOB Legacy Testers Middleware Testers Global Testers Trainers 22 © Copyright Capgemini 2010 All Rights Reserved People Structure

The Reason we Test CRP 1/OBA – Avoid Major Customizations – Use best Industry Practices CRP2 – Use the system to its full potential – Validate eBS in the IT Environment of the Firm – Validate eBS in the Business Environment of the Firm – Avoid Gold Plating – Balanced test effort with quality requirements – Risk based, Business driven Testing UAT – Have a smoother Go-Live – Easier acceptance to Change – Facilitates system transfer from the Solution Team to the Client 23 © Copyright Capgemini 2010 All Rights Reserved

How to reduce Costs? Keep it simple Scenario Selection Do not overstaff - Use the Functional Team and Solution Team Do not reinvent the wheel Leverage Testing Collateral for Training & Change Management Reuse Reuse Reuse 24 © Copyright Capgemini 2010 All Rights Reserved

Tips Entrance and Exit criteria Stage gate and Signoff Feedback Do not over do Testing Automation Global Testers – Bilingual Single war room seating 25 © Copyright Capgemini 2010 All Rights Reserved

Mr. Brown gets a raise YAY!! 26 © Copyright Capgemini 2010 All Rights Reserved

Oracle Testing: Capgemini’s TMap® Method Well Aligned with Oracle’s AIM methodology 27 © Copyright Capgemini 2010 All Rights Reserved Delivery Phases Production Migration Prepare Testing Strategy Finalize Testing Tool Dev EnvironmentQA Environment Create Integration Test Plan Prepare System Test Cases Finalize Defect Resolution Criteria Integration Testing (# of cycles) User Testing Set Regression Baseline Go Live Business Process Architecture & Business Requirements Definition Business Requirement Mapping System TestingIntegration Testing Architecture / Design / Data conversion Adoption and Learning Prod EnvironmentEvaluation Environment Automation and Performance Testing Setup Central Testing System Testing Team Onboarding Finalize Testing Strategy Identify Test Scenarios “Coverage” Create Test Plan “Coverage” Setup QA Client and Test Data Requirements: Setup Test Req. / Attributes Test Plan: Manual & Automated test creation Test Set: Hierarchy and Execution Defect: Creation & Resolution Load Test Scripts Execute Load Test Automate Test Regression Testing Functionality Testing System Testing Oracle Test Manager Oracle Functional Testing Oracle Load Testing Oracle Data Masking

Contact Information  Anijay Zinzuwadia, Capgemini US LLC   Yugant Patra, Capgemini US LLC  In collaboration with  David Carrier, 7-Eleven Inc.  28 © Copyright Capgemini 2010 All Rights Reserved

Questions? 29 © Copyright Capgemini 2010 All Rights Reserved

Thank You 30 © Copyright Capgemini 2010 All Rights Reserved