GRIEVANCE REDRESSAL UNIT -5

DEFINITION It is a specific, formal notice of dissatisfaction expressed through an identified procedure. According to Michel J Jucuis the term grievance means any discontent or dissatisfaction either expressed or not & whether valid or not, arising out of anything connected with the company that an employee thinks, believes of even feels is unfair, unjust, or inequitable.

A REAS OF G RIEVANCE Promotion Amenities Increments Salary Leave Medical benefits Transfer Safety Working conditions Overtime Nature of job

H OW TO KNOW ABOUT GRIEVANCES A poor manager redresses grievances but a proactive manager prevents them …… Exit interview Gripe Boxes- non named grievance slips, unlike suggestion box where names are retain in order to be rewarded. Open door policy- extending a general invitation to the employees to informally drop in managers room & talk over grievances. Statistical trends- of absenteeism, turnover, employee moral, etc Opinion surveys – periodic interviews & meeting

F EATURES OF A GOOD GRIEVANCE PROCEDURE Should conform with existing rules regulations, legislations etc. Simplicity- easy to understand, implement & communicate. Promptness- speedy disposal of grievance, try to solve it at the lower level as it moves up to senior level more time it takes to redress it, there should be one appeal at a time, the time limit should be strictly followed. Training- of supervisors to handle grievance Follow up- Regular review & analysis of procedure.

T YPES OF GRIEVANCES Factual Imaginary disguised

Stage one- 48 hours Stage two-3 days Stage three- 7 days Stage four- 3 days Stage five- arbitration within a week

C AUSES

ENCOURAGE THE FILLINGS OF SEVERAL GRIEVANCE IN ORDER TO ASSERT THEIR PRESENCE

Design the Grievance procedure Monitor grievance trend & rate Assist grievance case in arbitration Have responsibility for settling grievances Operate within “G” procedure Attempt to resolve grievance where possible have responsibility of Preventing grievance Document grievance at own level for the G procedure. HR Manager

P RECAUTION & PRESCRIPTIONS