1. Features of the term “grievance”
INTRODUCTION
When an employee feels that something is unfair in the organisation, he is said to have a grievance. To be precise, grievances have certain common features;
Features of the term “grievance”
Perceived non fulfilment of one's expectations leading to dissatisfaction with any aspect of the organisation.
The dissatisfaction arises out of employment and not due to personal or family problems
The reasons could be real or imaginary or disguised.
The discontent may be voiced or unvoiced

2. EMPLOYEE GRIEVANCES Causes Economic Work environment Supervision
Work group
Miscellaneous
Effects
If grievances are not identified and redressed properly, they may adversely affect the workers, managers and the organisation.
Production
Employees
Managers

3. Grievance Procedure
It is a formal channel of communication used to resolve grievances. Having a formal grievance procedure has its own advantages. Workers get a wonderful opportunity to ventilate their feelings. Management can go back to the roots of a problem quickly. Supervisors, too, have to fall in line and listen to workers’ complaints more seriously. A fair redressal mechanism would boost the morale of all employees greatly.

4. The discovery of grievances
The success of a grievance procedure, to a large extent, depends on the various ways adopted to dig out the problem:
How to uncover grievances?
Observation
A formal grievance procedure
Gripe boxes
Open door policy
Exit interviews
Opinion surveys

5. Unambiguity Simplicity Promptness Training Follow up
Essentials of a formal grievance procedure
Conformity with statutory provisions
Unambiguity
Simplicity
Promptness
Training
Follow up

6. Steps in the grievance procedure
Identify grievances
Define correctly
Collect data
Analyse and solve
Prompt redressal
Implement and follow up

7. Model Grievance Procedure

8. Grievance Procedure Guidelines for handling grievances
Treat each case as important and get the grievance in writing
Talk to the employee directly
Discuss in a private place
Handle each case within a time frame
Examine company provisions in each case
Get all relevant facts
Control your emotions
Maintain proper records
Be proactive, if possible.