1 Chapter 11 Management Functions & Decision Making Nature of ManagementSupervisionUsing Management Information SystemsDecision making Process
2 ManagementManagement - the process of accomplishing the goals of an organization through the effective use of people and other resources.Management Activities -Planning - analyzing information & making decisions about what needs to be done.Organizing - determining how plans can most effectively be accomplished and arranging resources to complete work.Implementing - carrying out plans and helping employees to work effectivelyControlling - evaluating results to determine if the company’s objectives have been accomplished as planned.
4 Management EmployeesManager - completes all four management functions on a regular basis and has the authority over all jobs and peopleSupervisor - first level of management in most companies. Main job is to direct the employeesExecutive - top-level manager who spends most of their time on management functionsMid-Manager - completes all management functions, but spends most of the time on the function of planning or controlling, or is responsible for a specific part of the company’s operations.
5 Organizational Structure Top managementExecutivesMiddle managementManagersSupervisorsLower LevelWorkers
6 SupervisionSupervisors - are critical to the success of the business. They work directly with the employees and are responsible for translating the company’s plan into actionSupervisors Job - responsible for the day-to-day activities of the company’s employees. They implement decisions of management and must solve employee problems and present concerns to management.
7 Supervisor Responsibilities Communicate the Goals and Directions of management to employees - Good supervisors show employees the importance of the company’s goalsExplain Employee Concerns & Ideas to management employees need to feel important and that their opinions will be considered by managementEvaluate & Improve Employee Performance Make sure that employees are performing as effectively as possible.Encourage & Motivate EmployeesUse Resources Effectively - operate efficiently
8 Decision Making Process Identify the Problem -List the Possible Solutions - BrainstormingAnalyze the Solutions - list the strengths and weaknesses of eachSelect the Best SolutionImplement the SolutionMonitor the Progress