Question 1When did you last see a doctor in the surgery? Within 3 months46% 3 to 6 months34% Over 6 months19% Question 2Which method do you prefer to book appointments? In Person21% Phone96% On line15% Question 3How easy is it to get through? Haven’t TriedVery EasyFairly EasyNot Very EasyNot at all Easy On the phone3%74%16%3%3% To Doctor34%35%16%3%0% To Nurse79%16%3%0%0% For results50%47%3%0%0% Question 4In the last 6 months have you needed to see a doctor fairly quickly? Yes63% No33% Forgot 3% Question 5Were you able to get a same day appointment? Yes96% No3% Question 6If you unable to get an urgent appointment why was that? Appointment was with a doctor I did not want to see. Queen Camel Medical Centre Survey Page 1 of 5

Question 7Have you tried to book 2 days in advance in the last 6 months? Yes54% No45% Question 8Last time you tried, were you able to book a doctors appointment more than 2 days in advance? Yes 63% No3% Forgot3% Question 9Do you approve of the teenage text appointment service? Yes78% No 15% No answer 6% Question 10How clean is the surgery? Very clean96% Not very clean 3% (comment) Question 11How helpful do you find the receptionists? Very 87% Fairly12% Question 12How long did you wait after you appointment? On time15% Under 5 mins21% 5 to 15 mins51% 15 to 30 mins12% Over 30 mins 0 Page 2 of 5

Question 13Is there a particular doctor you like to see? Yes63% No26% Question 14How often can you see your preferred doctor? Always45% A lot of the time18% Some of the time9% Never3% Not tried3% Question 15How satisfied are you with the opening hours at your surgery? Very75% Fairly18% Neither sat/dissat 6% Question 16OOH preference Every Saturday am 48% Mixture27% No preference21% Evenings late only 3% Question 17Have you always been a patient in Queen Camel? Yes 30% No69% Page 3 of 5

Question 18If you have experience of other surgeries is Queen Camel: Significantly better45% Slightly better18% No different12% Slightly worse 3%****** No experience of other 30% Question 19How did the doctor do? Enough time93% Asking about symptoms90% Listening86% Explaining tests & treatment90% Involving in decisions70% Treating with care90% Taking seriously93% Question 20Do you have confidence and trust in the doctor? Yes definitely93% Yes to some extent6% Question 21How easy is it to get a Practice Nurse appointment? Haven’t tried24% Very easy54% Fairly easy21% Question 22In general, how satisfied are you with the care from the surgery? Very87% Fairly9% Neither satisfied/dis-satisfied 3% Page 4 of 5

Question 23Would you recommend this practice to a friend? Yes 96% Maybe3%**** Demographics Female63% Male36% 18 to 24 3% 25 to 34 3% 35 to 44 6% 45 to 5424% 55 to 6415% 65 to 7418% 75 to 8424% No age !!6% Recipients chosen by random allocation (every 100 patients by numbers from the practice database). 50 Questionnaires sent out by post 33 replies = 66% response Comments 45% of replies included positive comments of a general nature Dirty toys. Difficult to get antibiotics for myself and my son. Receptionists sometimes short and ‘know-it-all’. Inexperienced registrar. Specific receptionist criticised for rudeness. Page 5 of 5