Instant Business Improvement “Managing Operational Performance” by “Managing Operational Performance” Systemising management process in a way that makes business improvement fast and simple

AMS addresses all these objectives ….. and more !!!! AMS OBJECTIVES To constantly increase the $ VALUE of a business ……… for future sale, capital raising, or franchising To continually improve business efficiency and profits …….… without relying on CEO-initiated changes To better manage the execution of all plans ……… with openness and transparency and less personal CEO involvement To instill a culture of continuous improvement …….… for the CEO to have confidence that operations will run properly when the CEO is absent from the business To create a tangible and valuable “Intellectual Property Asset” …….… by systemising the operational management of a business AMS addresses all these objectives ….. and more !!!!

Design Elements of the AMS Approach Set up the business to run without CEO’s day-to-day involvement Provide a system to work “on” the business whilst working “in” the business Allow the CEO to track what people actually do and help to improve them Increase the time staff spend adding real value to the business Focus all staff on more efficient implementation of plans and actions Reduce management time wasted in follow-up and close supervision of staff just to get things done on time Open an understanding of the CEO’s strategy behind the business and visibility of the business plan to all people Increase visibility of operations at the “front-line” to anticipate problems Improve staff understanding of how their jobs fit within the business and their value to the business Provide fast access to the tools and knowledge required for all staff to do their jobs effectively and productively AMS addresses all these issues ….. and more !!!!

The MODEL ….. What every business “does” Develops a ‘go-to-market’ approach Implements operational processes People Process Gives people things to do Develops ways to do things better Makes Changes Handles Exceptions Sets Targets & Manages Performance Provides Access to Required Knowledge

The MODEL ….. How AMS “does it” Develop the Strategic (Business 5x5) View Develop a ‘go-to-market’ approach Create Operational Actions 5x5x5 Implement operational processes The Business DNA Improve the People People Process Improve the Process Assign Accountability Give people things to do Assess Business Risk Develop ways to do things better Manage Improvement Projects Make Changes Handle Exceptions Resolve Business Incidents Create Job 5x5 Improvement Audits Set People Targets & Manage Performance Set Targets & Manage Performance Set Business Targets & Manage Performance AMS Links all business knowledge to DNA Actions or Job 5x5 Actions Provide Access to Required Knowledge

What actually is AMS ? A business improvement PROCESS (the “methodology”). An Internet-based Computer SYSTEM (the “software”). The operational KNOWLEDGE that populates the AMS business system (the “intellectual property” of the business).

Flexible Pathways for Business Improvement (Click on any “yellow” item below to navigate) Develop the Strategic (Business 5x5) View Create Operational Actions 5x5x5 The Business DNA Improve the People Improve the Process Assign Accountability Assess Business Risk Manage Improvement Projects Resolve Business Incidents Create Job 5x5’s Improvement Audits Set People Targets & Manage Performance Set Business Targets & Manage Performance Link to AMS Demonstration Conclusion AMS Links all business knowledge to DNA Actions or Job 5x5 Actions

Rapidly create your “Business DNA” A unique and simple view of critical business operations and their risk to the business to UNDERSTAND the business “actions” of real value; where the business needs to improve; who is “accountable”. INSTANT RESULTS A “one page” graphical operational view of the business - produced in one day An overall business risk analysis clearly showing the areas requiring improvement. A common and transparent understanding of the complete business operation A “road-map” for the business improvement (Internet-AMS Business DNA) Link to schematic

Immediately Assign Accountability Gain acceptance and consensus from key people on “who is accountable” INSTANT RESULTS Clarity of objectives and business purpose Management buy-in and agreement on accountability for key staff members as a direct result of “cascading down” from the business DNA to assign actions to people An understanding of peoples operational value and breadth of responsibility Individual Priorities of job actions as defined by the risks to the business An understanding of the right operational measures that will be used to determine success Link to schematic

Quickly clarify all Jobs (5x5) Get all people “doing the right things” for the Business INSTANT RESULTS An individual’s Job 5x5 is clear for each staff member as a direct result of “assignment of accountability” of the business DNA actions The setting of realistic Measures and Targets for all job actions (a simple one-page summary of every person’s job) Links to job-related knowledge, documents and procedures within the Knowledgebase to enable each person to optimise productivity Better utilization of people through a clear expectation of their capability to match job An effective and simple people performance system “People do what you INSPECT not what you EXPECT”. Link to schematic

Simple Management of People Performance Introduce open dialogue and better people management INSTANT RESULTS A performance review template for the effective and consistent review of all personnel An immediate and simple performance dialogue and review system for all staff to implement An in-built history of performance for all staff to track their productivity improvements A system to collect staff improvement “ideas” Better motivation of people through a clear understanding of the business expectations of their job A confidential review feed-back system Link to schematic

Quickly Address Business Risk Analyse and manage risks across the entire Business. INSTANT RESULTS An assessment of Risk at all levels of the business DNA An assessment system for realistic Measures and Targets for all job actions An linking of the knowledge, documents and procedures available within the Knowledgebase to enable the business to mitigate risks A clear understanding of the “how to” of all key actions of the business and the contingencies that need to be put in place by the business Link to schematic

Instantly Conduct Improvement Audits AMS provides the improvement process to fix the “risk” areas of the Business INSTANT RESULTS A detailed risk assessment of any of the actions of the Business DNA. Creation of business Targets to Measure improvements of all high risk operational actions Consolidation of data for input to identified improvement projects for the high-risk areas of the Business DNA Creation of an “improvement focus” that encourages all staff to participate Improvement in teamwork and feedback Increased staff involvement and a pro-active contribution from everyone. Link to schematic

Consistently Manage Improvement Projects AMS provides a project management process to manage the improvement process INSTANT RESULTS The immediate execution of improvement projects for the priority areas of the Business DNA The reinforcement of an “improvement focus” for all staff An improvement in teamwork and feedback to all managers and staff An increase in staff involvement and a pro-active contribution by on-line access by everyone. An automatic reminder & reporting system to alert project members and managers to actions overdue Link to schematic

Instantly Resolve Incidents We give you a simple way to fix ad-hoc incidents that arise unexpectedly (i.e. quality, IT, etc). INSTANT RESULTS A system for capturing ad-hoc actions that need to be tracked to resolution. An audit trail of all “incidents” of the business for better “control, resolution, compliance and reporting” Open visibility of unresolved incidents with an automatic follow-up system for all staff to utilise. An automatic Action Reminder system that ensures that incidents are not forgotten or overlooked. A management reporting system to alert managers to overdue incidents within their sphere of accountability. Link to schematic

Continually Measure Action Performance REMEMBER: “People do what you INSPECT not what you EXPECT”. INSTANT RESULTS An immediate tracking system for all operational improvement An effectiveness measurement of all growth strategies Improved consistency of performance reporting to encourage higher productivity A “continued improvement” culture expanding to, and embraced by, all areas of the business. An instant reporting mechanism across all areas of the business Link to schematic

Rapidly Access Knowledge AMS gives people the immediate access to the knowledge that they need to do their job. INSTANT RESULTS The creation of a company “knowledgebase” for the business to better control information and links to strategic, business, and personal knowledge required to run the business Fast links to “how to” knowledge, documents and procedures within the Knowledgebase to enable each person to fulfil their specific job responsibilities Immediate access to “external” knowledge for business improvement initiatives Fast company-wide search access for all employees to any business information via a simple “knowledge search Link to schematic

AMS establishes Business Improvement as a tangible and valuable “Intellectual Property Asset” In Summary, AMS is firstly a “methodology” to improve ….. i.e. a road map that systemises the most effective way to improve the business using online software to help Secondly, AMS is about business focusing on the “right actions” ….. i.e. the operational actions of the business that (when improved) will create the most value for the business Thirdly, AMS is about people having “visibility and transparency” ….. i.e. so that everything that the people “do” is clearly seen to add value to the business, and that all participants embrace a culture of business improvement

(An on-line resource for the licensed BAN Community) Business Associate Network P/L (Current Implementation of AMS in Client Companies) BAN-AMS (An on-line resource for the licensed BAN Community) BAN Proprietary Knowledge Internet BAN Knowledge Community Storage Consulting Associate Consulting Associate Consulting Associate Consulting Associate ……………..……. Company #1 AMS AMS #1 Proprietary Knowledge Improvement Manager Internet Company #2 AMS #3 AMS #n AMS ……………..……. AMS #1 Proprietary Knowledge >------------- Improvement Manager Link to schematic

For more info : ask@themanagementpractice.com Instant Business Improvement by “Managing Operational Performance” For more info : ask@themanagementpractice.com