Breakfast General Session | People and Change Sponsored by

Breakfast General Session | People and Change Sponsored by Donald J. Hahn CFCC, CPVA, CPBA Chief Learning Officer Security Business Institute

Common Problems Cited By Leaders I need a better way of setting goals for employees. I need a better way of holding employees accountable for achieving goals. I want to hire the right people & fire the wrong people.

Common Problems (cont’d) I wish my people communicated more effectively. I wish my supervisors would lead employees more proactively. I don’t know if my employees are fully engaged.

People & Change Are people capable of change, and if so, to what degree? Why some do … and some don’t? What critical success factors should I look for? What is my role in effecting Change?

Are people capable of change, and if so, to what degree?

The Amenability of Competencies to Change Relatively Easy to ChangeHarder But DoableVery Difficult to Change Risk Taking Leading Edge Education Experience Organization/Planning Self-Awareness Communications-Oral Communications-Written First Impression Customer Focus Political Savvy Selecting A Players Removing C Players Coaching/Training Goal Setting Empowerment Performance Management Running Meetings Compatibility of Needs Judgment Strategic Skills Pragmatism “Track Record” Initiative Excellence Standards Independence Stress Management Adaptability Likeability Listening Team Player Negotiation Skills Persuasiveness Team Builder Change Leadership Diversity Conflict Management Credible Vision Balance in Life Intelligence Analysis Skills Creativity Conceptual Ability Integrity Assertiveness Inspiring “Followership” Energy Enthusiasm Ambition Tenacity

Why some do … and some don’t

Comfort Zone Behavior Motivation /Values Competency Comfort Zone

EQ or IQ?? Intellectual Quotient Measures normative intellect cognitive abilities, such as the ability to learn or understand new situations. –Thinking –Comprehension –Processing Emotional Quotient Measures one's emotional intelligence, as defined by the ability to use both emotional and cognitive thought. –Adversity –Empathy –Resiliency –Composure

Emotional Quotient 5-major components : –Intrapersonal Skills –Interpersonal Skills –Stress Management –Adaptability –General Mood

“When I compared star performers with average ones in senior leadership positions, nearly 90% of the difference in their profiles was attributed to emotional intelligence factors rather than cognitive abilities.” –Daniel Goleman

Employee Engagement How can we grow? Do I belong? What do I give? What do I get?

What Critical success factors should I look for?

Traits Shared By Successful People What is the single greatest characteristic of successful people? What are some other key characteristics? What is the single greatest attribute needed for change?

Competencies and Stages of Change Unconsciously Competent Consciously Competent Unconsciously Incompetent Consciously Incompetent Competency Consciousness

Learning Model

Your Role In Effecting Change: Do your people understand their role? Do your people understand their gaps? Do they take responsibility to close those gaps? Do you hold them accountable?

Comfort Zone & Remedies Behavior Motivation /Values Competency Comfort Zone COACH HIRE TRAIN

Management Focus Coaching Training Mentoring People will only perform in a manner consistent with their self concept. Behavior Motivators Competency

Performance reviews are a critical and ongoing process to fill the gaps between current and desired results. Do you have a “people plan” designed to improve your human capital?

Your People Plan

PIP 2012 Goals and Objectives Coaching and Feedback Standards & Accountability Training and Development Ongoing Coaching and Support PIP

Pressure for valid strategies (good strategies can emerge) Difficult for strategies to emerge Little pressure for valid strategies (good and bad strategies can coexist) Superstitious learning quite likely Quality of Feedback small Large Perfect Noisy Feedback: Consistent and Continuous

Liberate… Don’t Legislate! Standards Ownership Consequences

"It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change." Charles Darwin “Let’s not forget that the little emotions are the great captains of our lives and we obey them without realizing it. Vincent Van Gogh

What’s your Emotional Quotient? Confidential, complimentary online assessment delivered to your desktop HOW? Write “EQ” on your business card, leave it with us at the end of the session

Thank You “ Emotional Intelligence” Daniel Goleman “Good to Great” Jim Collins “Human Sigma” Fleming & Asplund “The Tao of Coaching” Max Landsberg