2. TOP 10 LEADERSHIP SKILLS

3. Interpersonal Skills Patience Considerate Flexibility Creativity Credibility Encouraging Sense of Humor Self Confidence Assertiveness Empathy.

4. Communication Skills Listening Speaking/Clarifying Written Nonverbal –Kenesics, Oculesics, Haptics.

5. Technical Skills Computer skills Formal Education On-job experience.

6. Human Development Skills Coaching Constructive feedback Empowerment Trust Respect Motivation.

7. Conceptual Skills The ability to think in abstract terms Critical thinking skills Knowledge of environment.

8. Problem Solving Skills Conflict Resolution Adaptability Negotiation Developing Alternative Solutions.

9. Development and Planning Skills Organizational goal setting Delegating Organizational job effectiveness skills Planning, scheduling Effectively Conducting Meetings.

10. Relationship Building Skills Subordinates Peers/Teams Superiors.

11. Effective Use of Power Skills Motivation Sources of powers which influence others –Expert Power –Referent Power –Legitimate Power –Reward Power –Coercive Power –Connection/Resource Power.

12. Influence Skills (Tactics) Rational Persuasion Inspirational Appeals Consultation Ingratiating Personal Appeals Exchange Coalition tactics Pressure tactics Legitimizing tactics.

13. Leader Interpersonal Communication Technical Human Development Concept Followers Relationship Building Power Influence Situation Problem Solving Development & Planning Situational Leadership - Hersey & Blanchard Telling, Selling, Participating, Delegating The Contingency (Fieldler) Model Task, Relationship Normative Decision Model Vroom & Yetton Input subordinates House’s Path- Goal Theory Supportive, Directive, Participative, Achievement Oriented

14. TOP 10 LEADERSHIP SKILLS 1. Interpersonal Skills 2. Communication Skills 3. Technical Skills 4. Human Development Skills 5. Conceptual Skills 6. Problem Solving Skills 7. Development and Planning Skills 8. Relationship Building Skills 9. Effective Use of Power Skills 10. Influence Skills (Tactics)

15. Top 10 Leadership Skills

16. THE J J J SHOW