CTIA – The Wireless Association® Matthew Gerst October 30, 2014 Text-to-911 Deployment The Wireless Industry Perspective

Overview Wireless 9-1-1: The Present, The Future, and Text-to-911 as an Interim Solution Wireless 9-1-1: The Present, The Future, and Text-to-911 as an Interim Solution Text-to-911 Timeline: The Voluntary Industry Commitment to Text-to-911 Deployment Text-to-911 Timeline: The Voluntary Industry Commitment to Text-to-911 Deployment The FCC’s 2 nd Report and Order and 3 rd Future Notice of Proposed Rulemaking on Text-to-911 The FCC’s 2 nd Report and Order and 3 rd Future Notice of Proposed Rulemaking on Text-to-911 –Technical Challenges with Proposed Location Accuracy and Roaming Requirements Public Education: the Value of Collaborative Effort Public Education: the Value of Collaborative Effort

CTIA is an international nonprofit membership organization representing all sectors of wireless communications, including: Service providers, Manufacturers, and Wireless data and internet companies Learn more at CTIA.Org. CTIA – The Wireless Association®

Consumers Use More Wireless Than Ever Sources: FCC 16 th Annual Mobile Competition Report, CTIA Semi-Annual Industry Survey, National Emergency Number Association (August 2014) There are over million active wireless subscriptions in the U.S. There are over million active wireless subscriptions in the U.S. – Over 1.7 million in Nebraska The average smartphone user checks their phone 150 times daily The average smartphone user checks their phone 150 times daily 40% of households nationwide have “cut the cord” (37.5% in Nebraska) 40% of households nationwide have “cut the cord” (37.5% in Nebraska) In 2013, U.S. wireless carriers invested more than $34 billion in their networks, accounting for 24% of the world’s wireless capital investment. In 2013, U.S. wireless carriers invested more than $34 billion in their networks, accounting for 24% of the world’s wireless capital investment.

Wireless and The wireless industry remains committed to enhancing public safety by enabling access to service is available to 99% of the population. 70% of all calls to are wireless. Almost 6,000 public safety answering points (“PSAPs”). Sources: FCC, CTIA, National Emergency Number Association (2014)

Wireless Today 6 Basic 9-1-1: Voice, TTY or Relay “E9-1-1 Phase I”: Automatic Number Information (“ANI”) “E9-1-1 Phase II”: Automatic Location Information (“ALI”) “All-Calls Rule”: Non-Service Initialized Issues

The Evolution of 9-1-1: Today and Tomorrow THE PRESENT: Wireless –The current system, despite E911 upgrades, relies on 40-year-old circuit switched technology. –The public is increasingly using Internet Protocol (“IP”) based services: text, VoIP, video conferencing, social media, etc. THE FUTURE: Next-Generation –All Forms: Voice, Text & Video (All Direct to PSAP) –Features: Anywhere, Any Device (NENA) –Are State Public Safety IP Deployments NG911? –Technology Standards: (NENA, 3GPP, Others) –Individual PSAP Adoption vs. State/Regional Coordination –Funding & Regulatory Framework

Text to 9-1-1: The Here and Now Text-to-911 is a valuable interim solution until Next Generation systems are deployed. –Text-to-911 is an interim solution that allows direct access for subscribers who would otherwise be unable to make a voice call to –Text-to-911 also allows wireless subscribers to access in situations where a voice call is not possible or safe.

Carrier-NENA-APCO Voluntary Commitment to Text to (Dec. 2012) –Participating Carriers: AT&T, Sprint, T-Mobile, Verizon Wireless –Establishes baseline features for supporting Text to using existing text messaging services Three methods to deliver Text to 911 (TTY, Web Interface, or IP); Coarse location for routing; no roaming support; PSAP requests for service; bounce back; public educationThree methods to deliver Text to 911 (TTY, Web Interface, or IP); Coarse location for routing; no roaming support; PSAP requests for service; bounce back; public education –June 2013: Carriers make “bounce back” available to subscribers when Text to is unavailable. –May 2014: Carriers fulfill commitment to support Text to services for all subscribers, and deliver Text to only to requesting PSAPs. FCC List of PSAPs supporting Text-to-911 (updated monthly):FCC List of PSAPs supporting Text-to-911 (updated monthly):

Further Development of Text-to-911 Since the Voluntary Agreement Mar. 2013: FCC Emergency Access Advisory Committee (“EAAC”) Report on Interim Text to Mar. 2013: FCC Emergency Access Advisory Committee (“EAAC”) Report on Interim Text to –Builds from prior EAAC reports to establish the use cases for Text to 911 as an interim solution; notes that location and roaming may not be feasible Mar. 2013: ATIS/TIA release Joint Standard 110. Mar. 2013: ATIS/TIA release Joint Standard 110. –Current technical standard for Text-to-911; does not support enhanced location or roaming May 2013: FCC mandates “bounce back” by Sept for all CMRS and interconnected text providers. May 2013: FCC mandates “bounce back” by Sept for all CMRS and interconnected text providers. June 2014: CSRIC IV WG 1 Text to 911 Location Info Report June 2014: CSRIC IV WG 1 Text to 911 Location Info Report –Report: SMS to 911 provides for “extremely limited standards development” with regard to location accuracy Aug. 2014: FCC Adopts 2 nd Report and Order and 3 rd Future Notice of Proposed Rulemaking (FCC PS Dkt.`11-153) Aug. 2014: FCC Adopts 2 nd Report and Order and 3 rd Future Notice of Proposed Rulemaking (FCC PS Dkt.`11-153)

KEY POINTS –Support: All CMRS providers and “interconnected text providers” (any app or service that routes a text message to a phone number) must be capable of supporting Text-to-911 by December 31, 2014 –Implementation: Providers have until the later of June 30, 2015 or six months after a valid PSAP request to implement Text-to-911 for any requesting PSAP The FCC established a set of conditions for a PSAP to make a valid request for service (Paragraph 51)The FCC established a set of conditions for a PSAP to make a valid request for service (Paragraph 51) –FNPRM: The FCC requested additional comment on potential roaming and location accuracy requirements CTIA filed responsive comments in October 2014CTIA filed responsive comments in October 2014 FCC Text-to nd Report and Order and 3 rd FNPRM (August 2014)

Not universally attainable at present. Not universally attainable at present. –EAAC and CSRIC reports highlight the technical challenges. Beyond the scope of the Voluntary Agreement. Beyond the scope of the Voluntary Agreement. –Issues of roaming and location accuracy were considered during the formation of the Agreement. Would require significant investment in legacy systems. Would require significant investment in legacy systems. –Any resources devoted to adding requirements onto SMS-to-911 would be better devoted to Next-Generation 911. CTIA’s View of FCC Text to 911 FNPRM’s Proposed Requirements

The public safety community, in coordination with the FCC, should take the lead in a collaborative effort on Text-to-911 education for the public and for PSAPs The public safety community, in coordination with the FCC, should take the lead in a collaborative effort on Text-to-911 education for the public and for PSAPs Public safety leadership will promote consistency of messaging and efficiency of distribution Public safety leadership will promote consistency of messaging and efficiency of distribution Public education campaigns should be consistent with national efforts to avoid confusion and manage public expectations about the capabilities of Text-to-911 Public education campaigns should be consistent with national efforts to avoid confusion and manage public expectations about the capabilities of Text-to-911 Collaboration in Public Education: A Leadership Role for Public Safety One important area where collaboration between industry, states and PSAPs can greatly benefit Text-to-911 deployment is public education.

CTIA is a member of the National 911 Education Coalition, helping with the formulation of a cohesive public education message around Text-to-911. CTIA is a member of the National 911 Education Coalition, helping with the formulation of a cohesive public education message around Text-to-911. Points of Emphasis for Consumer T911 Education: Points of Emphasis for Consumer T911 Education: –Call if You Can, Text if You Can’t: Voice, TTY and relay calls continue to be the best way to reach 911. –You May Get a “Bounce-Back” Message: Inform consumers that if Text-to-911 is not available in their area or via their carrier, they will get a message telling them to call 911 instead. –Know Where You Are: Because Text-to-911 does not automatically include location info, include it in your text. Industry Efforts in Public Text-to-911 Education

Next Steps Towards NG9-1-1 Collaborate to educate the public and PSAPs on Text-to-911 Collaborate to educate the public and PSAPs on Text-to-911 –NENA SMS Text-to-911 Education and Information Resources Continue to support flexible, collaborative solutions for Text-to-911 Continue to support flexible, collaborative solutions for Text-to-911 Limited funds should be put to the most efficient use to support Text to 911 Limited funds should be put to the most efficient use to support Text to 911 Next Generation is the shared goal of industry, public safety and policymakers Next Generation is the shared goal of industry, public safety and policymakers