1. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu CAP in PSAP interoperability 2 European experiences Massimo Cristaldi, CTO IES Solutions m.cristaldi@iessolutions.eu

2. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu Presentation outline AGENDA –How we use the CAP –2 European Examples The Italian Fire Fighters The EU Project IDIRA –Lessons Learnt Focus on Challenges and Actions to convince PSAP to adopt CAP

3. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu IES Solutions VASP in Security and Enviroment Advisory Board member of the European Emergency Number Association http://EENA.orghttp://EENA.org Member of the Public Safety Communication Europe forum http://www.psc-europe.eu/http://www.psc-europe.eu/ Works in EU Projects on Emergency Management – www.iessolutions.euwww.iessolutions.eu Creator of JIXEL, the first Web 2.0 Joint Command and control center – www.jixel.euwww.jixel.eu

4. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu EDXL-CAP use in EU Not only for “Last mile” citizen notifications –Some experiences after L’Aquila Earthquake But, mainly, for PSAP-to-PSAP interoperability HOW TO DISTRIBUTE CAP Messages: –FUTURE: Bundled in SIP (following NG112 Long Term Specs) – VOICE&DATA –TODAY: Delivered in ATOM feeds for DATA only Interop – DATA ONLY

5. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu FUTURE - The EENA NG112 LT Definition http://www.eena.org/view/en/Media/press/press_2013/NG112- march2013.htmlhttp://www.eena.org/view/en/Media/press/press_2013/NG112- march2013.html Objective: –Communication between citizens and emergency services: NG112 is designed to enable citizens to reach an authority (e.g., PSAP) by calls using VoIP, text messaging, real-time text, pictures and video. –Interoperability between emergency services: NG112 enables several PSAPs to be part of a common emergency services IP network –Open Standards approach: NG112 is based on Internet Protocol (IP)-network based standard interfaces between all forms of communications components Existing experience from other regions (e.g. NENA)

6. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu CAP in SIP The MESSAGE method, an extension to SIP, allows the transfer of Instant Messages and is also used to carry a Common Alerting Protocol (CAP) message. Still a long term definition, no real implementations

7. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu TODAY – “per PSAP” Atom Feeds Loose coupling btw components HTTP based 1 personalized feed for each “interoperability partner” http://CAPfeed/SENDER/RECIPIENT_1 http://CAPfeed/SENDER/RECIPIENT_2

8. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu 3 STEPS 1.INCIDENT CREATION (or updates) –C&C publishes CAP Messages OR message are created by a “CAP Generator”, i.e. a web app or a smartphone app 2.INFORMATION DISTRIBUTION –The Addresses of intended recipients are analyzed and publishes as protected, personalized CAP feeds (SENDER/RECIPIENTS) 3.INFORMATION VISUALIZATION –C&C read the feed OR the feeds are read by a “CAP viewer” or a Feed reader/Browser

9. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu

10. The Italian CAP experience Ministry of the Interior – Department of Fire Brigades: –Management of all incidents with 110 control rooms distributed all over Italy –Unique body (>31.000 professional fire fighters+ >6.000 volunteers) –Main Body in the Italian Civil Protection mechanism

11. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu Italian Experience timeline 17 June 2008 1 st : DECREE –CAP as interoperability standard 2009 Used after L’Aquila Earthquake 2010-2011 – Used for Calabria Fire seasons 23 May 2011 2 nd DECREE –Definition of the Italian CAP Profile 2012 - Adaptation of Italian Fire Brigades C&C (SO115) 2013 - The ROME Trial End of this year: deployed in ITALY completed First planned region with 25 Interop Partners: VENETO All this means AGREEMENT btw Fire Brigades and other PSAPs

12. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu Key facts on the Italian Profile Carrying also “normal” incidents, not only major events Use of the Tactical Situation Object as Data Dictionary Use of the SAME codes allowed Gives brief information about RESOURCES Distinction btw CALLS and INCIDENTS Keeping track of the incident progress

13. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu Italian Profile: More then Just CAP specific stuff New CAP parametric fields but also: –rules for updating incidents, and for modifying messages generated by other organizations –rules for representing incidents categories using universal and standard codes (TSO and SAME) inside the CAP message –rules to link resources to a given incident, by inserting information about mobilized resources inside the CAP message Definition of ATOM feeds as standard for CAP distribution and format for ATOM feeds

14. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu Italian CAP Profile – Cross references 20130411-I-10029-6 com.roma@cert.vigilfuoco.it 2013-04-11T00:30:32+02:00 Actual Update SFRVCN*******1T Private dir.lazio@cert.vigilfuoco.it com.roma@cert.vigilfuoco.it com.roma@cert.vigilfuoco.it</addresses CAP-IT-VF:0.1 com.roma@cert.vigilfuoco.it,20130411-I-10029-5,2013-04- 11T00:20:11+02:00 com.roma@cert.vigilfuoco.it,20130411-C-1-0,2013-04- 11T00:08:01+02:00 …………. Identifies the profile Identifies the parent message of the current thread (for messages updates by different orgs)

15. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu Italian CAP Profile – Categories …………………… it-IT Infra Fuga gas Unknown Code_L1 Fuga gas Code_L2 Fuga Gas in appartamento TSO-ETYPE-CATEGORY POL …………………… Incident code and sub-code (VVF coding) Incident code and sub-code (VVF coding) TSO category code

16. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu Italian CAP Profile – Parameters …………………… INCIDENTPROGRESS CLOSED TIMEARR 2013-04-11T00:20:00+02:00 TIMECANC 2013-04-11T00:30:32+02:00 VEHICLES 3/A,APS,2013-04-11T00:11:00+02:00,2013-04- 11T00:20:00+02:00,2013-04- 11T00:30:00+02:00 Via Pietro Ottoboni, 12 00100 Roma, Italy 41.90804416,12.53977850 0.01 Link information about resources to the incident

17. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu Physical Deployment in Italy

18. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu 2013 - ROME LIVE Screenshot

19. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu THE EU PROJECT IDIRA

20. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu IDIRA Facts and objectives Integrated project funded by the EU in the FP7 framework programme –11 million funding 4 years duration (now @1,5 years) –18 partners from Germany, Italy, Greece, Austria, UK, Switzerland –Project coordination Fraunhofer IVI (DE) –Technical coordination IES Solutions (ITALY) IDIRA stands for “Interoperability of data and procedures in large-scale multinational disaster response actions” AIM: provide guidelines and software services for improving cooperation, coordination and data sharing during big emergencies management www.idira.eu

21. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu How it is used – the MICS (Physical view) MICS (Mobile Integrated Command and Control Structure) –information hub, to collect information from disparate data sources during both the pre-incident and the incident response phases –on site information space and cooperating platform to facilitate and improve effectiveness of response actions “on the field”

22. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu Interoperability and standards: not only CAP

23. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu IDIRA The new developed modules will become part of the EU Civil Protections mechanism EDXL family of standard will be largely used End users (German and Austrian Red Cross, Italian Fire Brigades) pushes for the adoption of OPEN standard

24. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu Challenges with PSAPs (our experience) Why interoperate? –The Dog and the Tail How to convince that there is a need? –Show something REAL –Convince that it is possible –Disseminate and educate http://jixel.eu/adotta_standard_cap.php?lang=EN http://jixel.eu/adotta_standard_cap.php?lang=EN Social media trend opens to Internet Keep impact low on what is today existing

25. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu The online PREZI on www.jixel.euwww.jixel.eu

26. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu 10 ACTIONS 1.Learn Some Basics about CAP 2.USE CAP Sources 3.Considering Tools to convert inputs into CAP 4.Acquiring CAP Mapping tools 5.Implementing a CAP Source Alert 6.Publish a CAP Alert news feed 7.Registering an Alerting Authority 8.Choose and Internet host for CAP 9.Consider other interfaces for CAP dissemination 10.Developing public outreach and education

27. Intelligence for Environment and Security – IES Solutions http://www.iessolutions.eu THANK YOU m.cristaldi@iessolutions.eum.cristaldi@iessolutions.eu // +39-348-2816167