Inform Billing About us and our products November 2014

About us  Inform Billing is a privately owned and passionately independent company with a management team that boasts more than 40 years’ experience in both telecoms and the general billing market  We pride ourselves on our vast market knowledge and ability to provide a wide range of billing services that deliver real benefits to our customers  Our highly skilled in-house development team is available to support you throughout the billing process and with any further individual needs  It’s an old saying but it’s true; Inform Billing are big enough to cope but small enough to care

Our history  Established at the beginning of 2010, Inform Billing has quickly affirmed its place as a leading billing specialist  Born from a management buyout, Inform Billing emerged from two companies; PAN Telecom Limited and Edge Telecom Limited  Following the buyout, Inform Billing became an independent company owned by founders Shaun Bodsworth and Darren Salisbury. They are now complemented by a growing team of highly experienced colleagues  Inform Billing continues to deliver and develop solutions that give its customers real results

Our offering Inform Billing Solutions provide more than just a ‘billing platform’, we can offer your company the following:  Increased productivity  Better company workflow - controlled access to all customer data  A better experience for your customer - through up-to-date information  Better and more accurate billing - less errors mean increased profits  Flexible ways to increase margins - rating and charge options  Powerful reporting - empowering better decision making  A company that you can trust  Full support and over 15 years’ of development experience

Our products  Eclipse is a billing package that allows you to manage all customer account information and billing data from a single point of reference, as well as providing a complete view of all customers’ charges  Enlighten is a fully featured on-line end customer billing portal. Hosted by us, it is branded like and accessible from your website. Enlighten is only available in conjunction with Eclipse

Eclipse – what it does  Enables full re-rating of call data records  Using SQL databases Eclipse can handle unlimited numbers of calls  Enables multiple products/ services to be billed on a single bill  not just traditional telecoms – Eclipse can bill all services including VoIP and SIP  It also bills non telecoms services  Provides customer service staff with accurate information  Eclipse was designed from the ground up with usability in mind  Designed for resellers working in all types of markets  Including traditional voice, IT, data, VoIP, MPLS, hardware, PABX and mobile

Eclipse – main features  Developed and supported in-house  Payments system built in  CRM ticketing system built in  Profit and trend analysis reporting  Powerful reporting functions built in  On-line help system  White label and third party billing  Mail merge and merge facility  Customer defined fields at various account levels (45 fields in total)  Manual invoices, credit notes and out payments catered for  Direct Debit file creation and multiple payment methods supported  Four layer billing (account, billing plan, cost centre and number level)  Supplier charge files can be imported  All carrier CDR formats supported  Reprint any invoice at any time direct from the user PC  Accounts integration including Sage, Xero, Quick Books  Six levels of account type (customer, dealer, reseller, contact, prospect, supplier)  Full dealer commission sub-system for calculating commissions  Fast and accurate CDR loading and rating (approx. 10m CDRs per hour)  Complex error checking of imported CDRs  Hosted and on premise options  Bill using paper, PDF or web (when used with Enlighten)

Eclipse – look and feel Main screen Account details 1

Eclipse – look and feel Billing plans Number screen

Eclipse – why choose?  Developed in-house by experts with over 15 years’ of billing experience  Enables one-off charges as well as a range of recurring charges  User-friendly and easy to configure  Our dedicated support team are available from day one  Call data records and other charges are rated quickly and with total flexibility  Scalable and affordable  Links to Enlighten for end-user web billing access

Enlighten – what it does  Fully featured online end-customer billing portal  Three login portals (all accessed via the same URL):  End customer  Dealer  Reseller  Invoices can be reviewed, re-printed and analysed  Calls can be analysed allowing the customer to review calling patterns, spend trends and to run standard reports  Customers can make changes to parts of their account settings  Links to Eclipse providing an automatic method of getting user initiated changes actioned

Enlighten – look and feel In all these examples Enlighten is using the Inform Billing branding – this would be skinned to reflect your website branding

Enlighten – look and feel

Enlighten – why choose?  Branded in-line with your business to enhance your service offering  Customers gain control over invoice information and can self-service  Customers can access historic invoice information – up to 15 months  Easy to use and easy to configure for the reseller  Customers can run standard reports online  Links with Eclipse for easy data uploads and retrieval of change requests  Support from day one from our dedicated support team

Other products and services Inform Billing also provides:  Bespoke development  Bespoke integration  Managed (white label) billing  Training and consultancy We are always happy to chat through any additional requirements you may have.

Please contact: Shaun Bodsworth, Director Inform Billing Solutions Ltd Unit E The Barton Fields Centre / Barton Blount Church Broughton / Derbyshire / DE65 5AP Please contact: Shaun Bodsworth, Director Darren Salisbury, Director Inform Billing Solutions Ltd Chatsworth Court| Alpha House | Uttoxeter Road Hilton| Derbyshire | DE65 5GE To find out more