1. Mercury

2. One single online platform: Mercury Highlights – USP’s Web-based platform: accessible from any computer in any location without installing any software Hardware agnostic: multiple label printers supported (4x6" (100x150mm) labels) Customer friendly interface Flexible & easy adaptable Speed of integration One single integration to access worldwide networks Reporting features available Clients can integrate via various ways Web-services & API Upload via FTP Use our online Mercury tool Manual entry Batch entry

3. Mercury is much more than a logistics tool … 4. Reporting 1. Create shipment data 6. Manage Fulfillment information 3. Detailed Tracking information Logistics 2. Generate Labels 5. Consult invoices and customer service

4. Mercury is much more than a logistics tool … 4. Reporting 1. Create shipment data 6. Manage Fulfillment information 3. Detailed Tracking information Logistics 2. Generate Labels 5. Consult invoices and customer service

5. Various options to create your shipment data & label Fully Integrated Webservices & API FTP (formats supported: Excel, delimited files (csv)) 1 2 Via online Mercury tool Manual upload of an Excel or delimited file (csv) One by one manual entry 3 4 Standard Landmark Global label for each specified shipment Generate your own labels Generate your own labels in an easy way for each specified shipment Create shipment Create label

6. Create your Shipment data through full integration Webservices & API FTP 1 2 API request to create shipment data Landmark Global ftp server FTP Customer system Customer ftp server

7. Create your Shipment data through online Mercury Tool Manual upload of an Excel or delimited file (csv) One by one manual entry 3 4

8. Mercury is much more than a logistics tool … 4. Reporting 1. Create shipment data 6. Manage Fulfillment information 3. Detailed Tracking information Logistics 2. Generate Labels 5. Consult invoices and customer service

9. Shipments detailed tracking information: main tracking statuses Awaiting shipment Shipment Data uploaded Processed Label generated Customs Cleared Customs data transmitted Attempt to delivery Always provided Optional Shipment received in destination country Intermediate statuses such as “In transit to crossdock”, “Linehaul”,… Delivered Reships e.g. will be restocked/fulfilment Undelivered Multiple statuses Returns

10. Two possible ways to get your shipment tracking details Webservices Request & receive tracking information and receive specified shipment tracking information Mercury tracking page & website Enter the Landmark Tracking ID number, the shipment (order) reference or the package (box) reference through a customized url link that can be provided to your end consumer without login required

11. Mercury is much more than a logistics tool … 4. Reporting 1. Create shipment data 6. Manage Fulfillment information 3. Detailed Tracking information Logistics 2. Generate Labels 5. Consult invoices and customer service

12. Extract useful financial and/or operational data Example You can extract Excel reports by se arching on several criteria’s (period, facility, country of destination, …) Our reports are provided depending on your profile: Shipment report Fulfillment orders report providing item detail Invoices report Tracking status report …

13. Mercury is much more than a logistics tool … 4. Reporting 1. Create shipment data 6. Manage Fulfillment information 3. Detailed Tracking information Logistics 2. Generate Labels 5. Consult invoices and customer service

14. Consult your invoices in Mercury Company name Address Example You can search your PDF invoices by date or invoice number. Our invoices are transparent and detailed, including: Date processed Service selected Tracking number per parcel Weight From country To country ….

15. Extensive self-service module depending on your profile Mercury enables to increase speed & quality of your customer service Request reshipments Tracking shipments Search shipments Perform service upgrades Update shipments Inventory management Review invoices Extensive knowledge base Detailed reporting

16. Mercury is much more than a logistics tool … 4. Reporting 1. Create shipment data 6. Manage Fulfillment information 3. Detailed Tracking information Logistics 2. Generate Labels 5. Consult invoices and customer service

17. 4. Your orders will be packed and processed 3. Create your orders in Mercury** 2. Ship stock to one or many of our facilities* Fulfillment: a global cycle, a closed loop 1. Provide your product catalog *This will be decided together with your account Manager depending mainly on geographical criteria’s **How to create you orders is described in the following slides Replenish your inventory when needed

18. Fulfillment: get an overview of your real time inventory over different locations

19. Various options to create orders and receive inventory data Fully Integrated Webservices & API FTP (formats supported: Excel, delimited files (csv)) 1 2 Via online Mercury tool Manual upload of an Excel or delimited file (csv) One by one manual entry 3 4 Receive SKU inventory information for all or specified facilities In the fulfillment module : Search per SKU or per facility what is your real time level of inventory Create shipment / Orders Real time inventory

20. Fulfillment detailed tracking information: main tracking statuses ProcessedOrder received Customs Cleared Customs data transmitted Attempt to delivery Always provided Optional Shipment received in destination country Intermediate statuses such as “In transit to crossdock”, “Linehaul”,… Delivered Reships e.g. will be restocked/fulfilment Undelivered Multiple statuses ReturnsBeing packaged

21. Annex

22. Definitions NameDefintion API call Electronic request from a Customer application to a company system. Or electronic response that the customer application can handle. Consignee The recipient of a shipment. The consignee might also be called the end-consumer. Delimited file Formats that use specific delimiter characters to separate the values in each row FacilityWarehouse dedicated to logistical operations FTPThe File Transfer Protocol is a standard network protocol used to transfer computer files from one host to another host through the internet InventoryThis is product from the client that is housed by Landmark and can be used to fulfill orders when Landmark handles fulfillment. OrderRefers here to an online order on our customer website that needs to be shipped to the end- consumer ReshipsShipment that have not been delivered getting an additional attempt to be shipped again ReturnsShipments that are returned by end-consumer and that get a specific treatment depending on our customer instructions : back to our dock, to our customer dock, destruction, charity,.. SKUStock keeping unit, unique identifier associated to a product Csv format:Comma-separated values file where the data items are separated using commas as a delimiter WebserviceA Web service is a method of communication between two electronic devices over a the internet

23. Customer integration: Webservices or FTP FTP files: Standard FTP Server connection for transferring data from site to site Our electronic file specifications can be found in the following document: Internet FTP Customer ftp server Dedicated folder with login and password Landmark Global ftp server In order to be integrated you need to contact your account manager and complete together a customer set-up form containing your general information such as contact persons, your Destinations and your options (such as pickup). Webservice: Send a request message to a webservice, and receives a response message through the internet. The link to our webservice specifications can be found through the following link: Mercury API specs Internet API request Mercury Customer system API response

24. Barcode format and label recommendations (1/3) Standard label requirements Sizing: Standard Labels generated by Mercury will be sized to 4x6 inches at 203 dpi. These are the recommended specifications for labels created by clients, but not required. Required Fields: 1. Barcode (Tracking number): Stucture : LLCCCCCCNNNNNNNNNNNN LL: Product and service level =21 (service LGINTSTDU/LGINTSTD) CCCCCC: Account ID (customer service number) e.g 000712 NNNNNNNNNNNN: Unique parcel number (12 digits) GS1-128 barcode symbology is recommended for the barcode The barcode should be at least 5cm wide for ease of scanning purposes. Human readable barcode value - in case the barcode cannot be scanned

25. Barcode format and label recommendations (2/3) 2. Service Level LGINTSTDU : Standard International DDU LGINTSTD : Standard International DDP 3. Return Address 4. Date of label creation 5. Weight of the package 6. Delivery Address (Company name ) Name Address line 1 (Address line 2) (Address line 3) Zip code / city State Country 7. Human readable Customer Reference or Package Reference (if applicable)

26. Barcode format and label recommendations (3/3) Example of label: