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Inform Billing About us and our products December 2013
About us Inform Billing is a privately owned and independent company with a management team that boasts more than 40 years’ experience in both telecoms and the general billing market We pride ourselves on our vast market knowledge and ability to provide a wide range of billing services that deliver real benefits to our customers Our highly skilled in-house development team is available to support you throughout the billing process and with any further individual needs It’s an old saying but it’s true; Inform Billing are big enough to cope but small enough to care
Our history Established at the beginning of 2010, Inform Billing has quickly affirmed its place as a leading billing specialist Born from a management buyout, Inform Billing emerged from two companies; PAN Telecom Limited and Edge Telecom Limited Following the buyout, Inform Billing became an independent company owned by founders Shaun Bodsworth and Darren Salisbury. They are now complemented by a growing team of highly experienced colleagues Inform Billing continues to deliver and develop solutions that give its customers real results
Our offering Inform Billing Solutions provide more than just a ‘billing platform’, we can offer your company the following: Increased productivity Better company workflow - controlled access to all customer data A better experience for your customer - through up-to-date information Better and more accurate billing - less errors mean increased profits Flexible ways to increase margins - rating and charge options Powerful reporting - empowering better decision making A company that you can trust Full support and over 15 years’ of development experience
Our products Eclipse is a billing package that allows you to manage customer account information and billing data from a single point of reference, as well as providing a complete view of all customers’ rates and charges Enlighten is a fully featured on-line end customer billing portal. Hosted by us, it is branded like and accessible from your website. Enlighten is only available in conjunction with Eclipse
Eclipse – what it does Enables full re-rating of call data records Using the power of an SQL database, Eclipse can handle unlimited numbers of calls Enables multiple products/ services to be billed on a single bill not just traditional telecoms – Eclipse can bill all services including VoIP and SIP It also bills non telecoms products and services Provides customer service staff with accurate information Eclipse was designed from the ground up with usability in mind Designed for resellers working in all types of markets Including traditional voice, IT, data, VoIP, MPLS, hardware, PABX and mobile
Eclipse – main features Developed and supported in-house CRM tools and features Profit and trend analysis reporting Powerful reporting functions On-line help system White label and third party billing Mail merge and email merge facility Customer defined fields at various account levels (45 fields in total) Manual invoices, credit notes and out payments catered for Direct Debit file creation and multiple payment methods supported Four layer billing (account, billing plan, cost centre and number level) Supplier charge files can be imported All carrier CDR formats supported Reprint any invoice at any time direct from the user PC Accounts integration including Sage, Xero, Quick Books Six levels of account type (customer, dealer, reseller, contact, prospect, supplier) Full dealer commission sub-system for calculating commissions Fast and accurate CDR loading and rating (approx. 5 million CDRs per hour) Complex error checking of imported CDRs Hosted and on premise options Bill using paper, PDF or web (when used with Enlighten)
Eclipse – look and feel
Eclipse – why choose? Developed in-house by experts with over 20 years’ of billing system design experience Enables one-off charges as well as a range of recurring charges User-friendly and easy to configure Our dedicated support team are available from day one Call data records and other charges are rated quickly and with total flexibility Scalable and affordable Links to Enlighten for end-user web billing access
Enlighten – what it does Fully featured online end-customer billing portal Three login portals (all accessed via the same URL): End customer Dealer Reseller Invoices can be reviewed, re-printed and analysed Calls can be analysed allowing the customer to review calling patterns, spend trends and to run standard reports Customers can make changes to parts of their account settings Links to Eclipse providing an automatic method of getting user initiated changes actioned
Enlighten – main features Branded to match your website Simple end user registration process Easy upload of data from Eclipse Access available 24/7/365 15 months of rolling data held for each customer Review historic invoices Download historic invoices in PDF and.csv formats Review, report and filter on calls made Filter call data to match specific requirements Standard reports available for view or download End customer self-service of information
Enlighten – look and feel In all these examples Enlighten is using the Inform Billing branding – this would be skinned to reflect your website branding
Enlighten – look and feel
Enlighten – why choose? Branded in-line with your business to enhance your service offering Customers gain control over invoice information and can self-service Customers can access historic invoice information – up to 15 months Easy to use and easy to configure for the reseller Customers can run standard reports online Links with Eclipse for easy data uploads and retrieval of change requests Support from day one from our dedicated support team
Other products and services Inform Billing also provides: Bespoke development Bespoke integration Managed (white label) billing Training and consultancy We are always happy to chat through any additional requirements you may have.
Please contact: Shaun Bodsworth, Director Inform Billing Solutions Ltd Unit E The Barton Fields Centre / Barton Blount Church Broughton / Derbyshire / DE65 5AP 0844 544 8488 www.informbilling.co.uk @inform_billing Please contact: Shaun Bodsworth, Director Darren Salisbury, Director Inform Billing Solutions Ltd Unit E The Barton Fields Centre | Barton Blount Church Broughton | Derbyshire | DE65 5AP 01332 92 70 80 www.informbilling.co.uk @inform_billing To find out more
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