Facilitated by Effective Analysis Tuesday 21 st May 2013 Sam Hepenstal, Hampshire County Council

Session stages 1 – Command Central Letting analysts analyse : using data automation, analytics and data visualisation to support problem analysis 2 – Harm Based Assessments Taking concepts from 1 to drive strategic and tactical problem identification and analysis

1 – Command Central

Problems with non automated process It requires –the source data system to be searched every time a query needs to be made –Appropriate mapping/visualisation tools if data is to be presented as a map/hotspot –Generally only accessible to organisation who owns the data –manual process which is time/resource dependent

Consequences of non automated process Not available from any terminal [normally specialist licences restrict availability] Generally required to be carried out by Analyst/Researcher Analysts [police & partner] spend 80% - 90% of their time researching and only 10% - 20% analysing. Analysts consumed in producing documents for weekly and bi weekly tasking and coordinating meetings answering ‘what’, ‘where’, ‘when’ about priority problems, but not ‘why’ Frontline staff often neglected due to demand

Our solution Providing secure automated partnership data via analytics platform – meeting needs of : –Strategic management –Middle management [sector inspectors, community safety & fire managers] –Front line staff Analytics answer ‘what’, ‘where’, and ‘when’. Analysis answers ‘why’. Data/information can also be viewed by the public

Information Management System [IMS] We have developed a secure web facing partnership system that supports problem solving and neighbourhood policing by providing ‘one version of the truth’ within two applications. These support our delivery of an intelligence led approach to reducing crime and disorder;

Live Demo

2 – Harm based assessments and hypothesis led problem analysis

Background TSSE have adopted NIM and complete annual Strategic Assessment My Role – To review the Citizens Advice database – To understand how the data can be analysed and used to form intelligence – To produce 3 example profiles using CA data

Stumbling blocks… Limitations were identified with aspects of strategic analysis to identify priorities All complaints are not equal  Diversity of seriousness  Diversity of detriment  Document production is extremely time consuming Tactical analysis around these priority areas is limited and does not provide insight Problem profiles describe but do not analyse

The Questions How can we ensure the most serious and harmful issues are priorities? How can these priority areas of business be understood and tackled? How can we do this with little resource and live time?

LIKELIHOOD THREAT OF HARM CONSEQUENCES The volume of complaints is important, however the most likely complaints do not relate to the most harmful consequences. If only likelihood is considered then the most harmful issues, which are less likely to occur, will be missed. A balance must be struck between likelihood and the threat of harm when deciding upon priorities. To move priority areas of business from 1 towards 2, the harm risk matrix considers likelihood (number of incidents) against threat of harm (a range of qualitative and quantitative factors). 1 2 HARM MATRIX : TRUE PRIORITIES Strategic Solution

Live Demonstration : Harm Priorities Assessment Strategic priorities template –Moving towards automated process –Structured to be self-service without need for reproduction of lengthy documents –Transparent Harm Matrix = quantitative measure to identify and rank priority areas of business with harm at the core

Core Harm Assessment Physical Emotional Financial Victim Offender Location Data sources – interoperability between Citizens Advice database, APP, IDB etc… Strategy Tactics INTELLIGENCE CYCLE

MISUNDERSTANDING ACCURATE DATA SOURCES / INTELLIGENCE Hypothesis testing Intuition INSIGHT With hypothesis testing upon accurate data it is possible to reduce the risk of misunderstanding that data/the problem itself. i.e BME assumptions In addition, by integrating local intuition and knowledge it is possible to gain insight into the specific causes of a problem and the means to prevent it occurring in the future. If left solely to intuition, data sources will not improve understanding. Tactical Solution PROBLEM-ORIENTED APPROACH : SARA

Live Demonstration : Problem Profile Template Problem profile template –Moving towards automated template –Structured to be self-service without need for reproduction of lengthy documents –Embedded with hypothesis testing approach to encourage problem oriented analysis

Questions and answers

Thank you for attending Please take time to complete the evaluation sheets

You will see that at points a live demonstration of the products were demonstrated. It is obviously not possible to provide this here but if you wish to find out more please contact Sam direct on Hepenstal, Sam