1. Shaping Solihull – Everything We Do, Everyone’s Business Meeting Core Objectives for Information, Advice, Advocacy and Support Services in Solihull Partners' Workshop 27 th August 2014 Sue Walton – SSAB Business Manager SAFEGUARDING ADULTS

2. 2 Two set safeguarding questions 4 levels of contact with vulnerable individuals with different requirements 12 Safeguarding Adults Standards SAFEGUARDING ADULTS

3. 3 Where contracts are tendered which provide services for children or adults at risk, i.e. Caring provision, accommodation, tenderers must demonstrate that they are able to meet the requirements of Working Together to Safeguard Children, No Secrets 2000 guidance, ADASS Safeguarding Adults - A National Framework of Standards for good practice and outcomes in adult protection work, Dignity in Care Campaign and Mental Capacity Act 2005. Detail how you meet level 3 as described in the table below, addressing each bullet point in turn. Include any relevant documentation to support your submission. Detail how you meet each of the Safeguarding Standards shown for Solihull Safeguarding Adults Board (SSAB) and Solihull Local Safeguarding Children Board. Question 1

4. 4 Level 3 - contact with vulnerable individuals Services that have frequent contact with individuals who may be vulnerable due to age, disability or illness and provide direct services to them e.g. day care. Safeguarding policy Disciplinary Policy Induction includes safeguarding Named individual Safe recruitment Code of Conduct Level 1 safeguarding training Level 2/3 training commensurate with role responsibility) Health and Safety procedures

5. 5 Safeguarding Adults Standard 1 Identify a senior manager/individual responsible for ensuring safeguarding vulnerable adult arrangements and the promotion of independence, well being and choice. Who/position How will this work. What this will achieve - what are the benefits Skills, knowledge, experience.

6. 6 Safeguarding Adults Standard 2 Have a clear statement of their responsibilities towards safeguarding adults at risk and maintaining and promoting dignity, choice and independence. Zero tolerance “Mission” statement Your commitment How is it communicated

7. 7 Safeguarding Adults Standard 3 Have a robust safeguarding adult’s procedure which are compatible with national guidance, legislation and multi agency procedures used in Solihull and detail clear lines of accountability. Tell us how this service/your organisation complies with the West Midlands Policy and procedures Tell us what you see as your responsibility How do you monitor compliance?

8. 8 Safeguarding Adults Standard 4 Ensure service development takes account of the need to safeguard adults at risk, promote independence, wellbeing and choice, and is informed by the views of people who use the service. Tell us how your customers experience and feedback will inform improvement and changes How will you consult with customers about changes and growth Case example

9. 9 Have robust recruitment practices Tell us why this is important What do you do to ensure compliance Do you do anything innovative? Safeguarding Adults Standard 5

10. 10 Ensure staff working with adults at risk have the relevant qualifications, knowledge, skills and experience to carry out their role. Tell us what you expect and why Think wider than general safeguarding and identify other training/skills that supports safe ways of working and protection Think about how competence is assessed and monitored. Safeguarding Adults Standard 6

11. 11 Have arrangement in place for effective information sharing and partnership working. What are the arrangements How are they communicated and monitored? Case example would be really good. Safeguarding Adults Standard 7

12. 12 Recognise and respond appropriately to issues of diversity in their safeguarding practices. Identify the diversity issues and how you and your staff will respond Give a case example Safeguarding Adults Standard 8

13. 13 Work closely and effectively with Solihull’s Safeguarding Adults Board through agreed systems to monitor performance in Safeguarding and promoting independence, wellbeing and choice. What performance data do you collect and monitor and why. SSAB Quality Assurance Framework Give an example. Safeguarding Adults Standard 9

14. 14 Are committed to maximising dignity, choice, control and inclusion and protecting their human rights as important ways of meeting their individual outcomes and reducing the potential for abuse. Dignity champions - what do they do? Training How will you and your staff empower customers to be in control, have choices? Safeguarding Adults Standard 10

15. 15 Have in place procedures for handling complaints, allegations against staff and whistleblowing. Confirm what you have, explain why they are important, detail how they are monitored. Give a case example Safeguarding Adults Standard 11

16. 16 Follow the 5 principles of The Mental Capacity Act 2005. How does the MCA relate to this service? What do staff needs to know? Why is it important? How will they be trained? Case example Safeguarding Adults Standard 12

17. 17 Question 2 What would you identify as being the key safeguarding risks for service users in the delivery of this service and how will you eliminate or minimise these risks? 3-5 key safeguarding issues Case studies

18. 18 Be clear Don’t assume we know Make it individual to Solihull Use examples Be concise General principles

19. 19 Government Policy on Adult Safeguarding Agencies should use the following principles to measure existing safeguarding adult arrangements and to measure future improvements. The Principles are not in order of priority; they are all of equal importance. Empowerment -Presumption of person led decisions and informed consent. Prevention -It is better to take action before harm occurs. Proportionality – Proportionate and least intrusive response appropriate to the risk presented. Protection -Support and representation for those in greatest need. Partnership -Local solutions through services working with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse. Accountability -Accountability and transparency in delivering safeguarding.