IGG 29/02/08 1 Market Operations Update Industry Governance Group

IGG 29/02/08 2 Agenda MRSO John Dunphy Meter Operator Mary Mulcahy

IGG 29/02/08 3 MRSO Update John Dunphy MRSO

IGG 29/02/08 4 Day + Month 4 Aggregation Commenced 27 th February Batches of 7 days’ messages Any issues or feedback from participants?

IGG 29/02/08 5 MCR 063 Reports available on request by Settlement unit SSAC & MPRN Billing Class & Time Slot usage factors & DLF

IGG 29/02/08 6 Patrick’s/Easter Arrangements Aggregations as Usual over the holiday No phone service but MRSO mailbox will be responded to Re-Aggregation September CD’s issued

IGG 29/02/08 7 Duplicate QH data issued to Market Participants via 341 messages Occurred over end of year The data that was sent via 341 market messages was correct but it was sent twice Volume of market messages passing through the hub and onto the Market Participants system was the main issue Defect raised and now in place so that only one instance can be active at any time

IGG 29/02/08 8 Replacement QH DATA MM341 Formal report made to the CER 341 market messages from 1 Oct 2006 issued to Suppliers 27 Feb 08

IGG 29/02/08 9 Meter Operator Mary Mulcahy Meter Works Supplier Support, Network Services, ESBN

IGG 29/02/08 10 Meter Ops Procedure for Supplier Refunds Multiple d/e or r/e service orders – sliding scale will be applied An example of this would be, where a landlord requests a number of de- energisations, at a single site, on a single call. The NT will have 1 visit and a number of fuses to be removed Commercial Section Networks have discussed this issue with CER during 2007 and agreed the principle of a sliding scale of fees Example is: De-energise 1 meter €84 De-energise 10 meters €367

IGG 29/02/08 11 Meter Ops Procedure for Supplier Refunds Networks, will not police the processing of meter works to facilitate identification of multiple transactions on a single premise The onus is on the Supply company to make a case to Meter Ops for a refund. Meter Ops will evaluate the claim, and if consistent with above, will arrange a refund to the Supply company Meter Ops will send the details to DUOS Billing, amount of credit & MPRN nos. involved. DUOS Billing will issue the credit on the Monthly Transaction Charges & provide details of MPRN nos.